Review Insights · Google Play
Everyone Active
Sports & Leisure Management Limited · 9,809 ratings · ★ 2.9
2.9
★★★★★
9,809 ratings
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Top complaints - extracted from 51 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"book"
9 negative reviews mention this · 18% of all complaints
★★★★★ "not overly happy re: DPA in regards to this app. Apparently if someone shares half of your postcode and first name, it's an easy mistake to make to be able to have their booking put under you." - Sarah Thompson
2
"classes"
8 negative reviews mention this · 16% of all complaints
★★★★★ "it's almost impossible to get booked into Popular classes at 9pm. I keep getting error message. Also the class cancellation system is not live. Every other gym I've been to releases the space as soon as it's cancelled. Many members have com…" - Jane Moloney
3
"trying"
6 negative reviews mention this · 12% of all complaints
★★★★★ "going in circles trying to do the basics like booking a class feels impossible" - Janette King
📋 All 51 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
can never get on the app can't get information when I need it .waiting for confirmation of grade change. can't log in won't accept my password
Rubbish. Help bears no resemblance to the actual pages.
not user friendly
It is 2026 and this app is from 1980. Nothing works as intended. Cannot pay for membership, move to different classes or join courses. Nobody knows how to resolve it. Takes ages to get something done. Very frustrating to use and everyone who works there know it.
so confusing trying to get from my account to my sons. Also confusing on how to start a membership for my son
One of the least user friendly apps I've ever tried. Impossible to navigate. Nothing is intuitive. An email link to progress only actually directs you to progress the second time you click on it. Awful.
couldn't be more difficult for a web site.
never lets me in the gym
can't book any classes
Awful app. QR code scanner never works, error message constantly states Non Registered device, and they have the cheek to charge you a no show! absolutely awful app. Go back to cards.
User profile management is atrocious - so unintuitive
Useless... Go into the App... choose to manage your subscription - I wanted to suspend my membership because of illness.. all it did is took me to "Book a personal coach" as an endless loop. I got so frustrated I just cancelled my membership and even that couldn't be done theough the App.
Rubbish app. It used to work and now I cant login to it most of the time. The rare times I can it then tells me I have no memberships with it. Bizarre.
No way to track workouts and progress for swimming that I can see. seems a but daft, and it seems that IPhone have a tracking options but I cant on android.
it is rubbish. I'm having a few issues, and nobody at Dabes Camp or Lings are able yo help me. it is VERY frustrating
unbelievably useless. Even your staff have struggled to work it.
useless
overly complex for what it needs to be and very hard to read
This is a really poor app. I changed devices and installed the app on my new phone. I logged into my account successfully, but when I tried to scan the QR code at the turnstile, I was blocked. Normally when companies limit the number of devices on which you can install an app, they will notify you when you try to install the app on a new device, and then offer the option to de-register the old device and register the new one. But that's a bit too advanced for Everyone Active.
Terrible app and terrible customer service. Been trying to book my daughter into swimming lessons for ages. But their app doesn't allow it because her account is linked to my account do I don't have a seperate username and password for her. . I have tried contacting them several times and no one ever bothers to reply. We went in and asked, and they just gave us her membership number and told us to use that, but there is nowhere on the app to do it. About to give up and book wirh someone else.
too much rubbish..just keep it simple
clunky and unwieldy
never working
bring back the old QR code system
can't book classes while your away ready for when you go back.!!.... 😡😡 could you book for me by any chance, else these classes book up quick?
confusing interface and slow.
can't book any classes for when I return from Europe holiday?
not enough informations and options for anything
I don't think it moves you up the waitlist when a space becomes available and you don't get there quick enough after you are e mailed about it.
terrible
Had planned on joining again but unfortunately there is no information on prices, even when you click on prices, not very transparent
The Everyone Active booking app is incredibly frustrating to use, especially when it matters most. Every time new classes are released, the app completely freezes or crashes. It’s clearly unable to handle the traffic, which defeats the entire purpose of having an online booking system. What’s worse is that this isn’t a one-off issue😡 it’s ongoing and has been happening for a long time. There seems to be no real effort to fix it or improve performance.
slow and unresponsive
the UI/UX experience on this application is awful. The layout seems over complex and lots of features don't work (can't book multiple squash courts (chained booking by using the 'Add' button and choosing 'both' courts only selects one. Even the app "feedback" function doesn't work correctly
trying to navigate this feels impossible, our last leisure centre app was so straightforward and this is nightmarish needs a complete overhaul to be functional
dreadful...basically can't get the gym induction process to work
not overly happy re: DPA in regards to this app. Apparently if someone shares half of your postcode and first name, it's an easy mistake to make to be able to have their booking put under you.
going in circles trying to do the basics like booking a class feels impossible
it's almost impossible to get booked into Popular classes at 9pm. I keep getting error message. Also the class cancellation system is not live. Every other gym I've been to releases the space as soon as it's cancelled. Many members have complained about this and it's still not been rectified.
Seniors badminton on Thursdays not shown. Cannot book online for Thursdays!
2 classes that I know of don't appear on my app. I've lost all of my "favourites " and can't reinstate them.
Very poor. confusing menus, linking kids to adult accounts is difficult. just poor all round
Not a user friendly app. Can't switch between linked accounts. I am struggling to book classes for next week as it randomly throws an error message. my local leisure center team are unable to help.
can't find a centre on a map based on location, just a list of places.
No facility to cancel bookings, no ability to add to a 'basket'and pay in 1 transaction, booking 2 sessions of badminton shouldn't need to be paid separately. Previous leisure centres management company's app was much better and had these options
it's a very busy app that is confusing to use. could do with streaming to ensure it is clearer
Think it is visually not very simple
"SERVICE UNREACHABLE. Could not reach the service, please try again later." This message displays when trying to log in and view timetable.
Unfortunately I find it really difficult to find the info I'm looking for, this has been the case on several occasions now. I don't know if it's because the info just isn't there, or because I'm looking in the wrong place in the app. I'm in the middle of trying to find a lesson that I know I'm signed up for, I wanted to see if I could change the date or time. The lesson is nowhere to be found.
used it twice. today the back end service is unreachable so I can't book anything
+ 1 more in the clipboard copy
Sentiment summary
45%
Positive (4-5★)
0%
Neutral (3★)
55%
Negative (1-2★)