Review Insights · Google Play
Evri
EVRI LIMITED · 53,792 ratings · ★ 4.4
4.4
★★★★★
53,792 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"evri"
14 negative reviews mention this · 39% of all complaints
★★★★★ "as always Evri once again didn't deliver my parcel to my door. It was dumped with other parcels in the building attached to my home which is actually in the car park which Evri has been told so many times I've lost count even when it's been…" - Ann Shears
2
"parcel"
12 negative reviews mention this · 33% of all complaints
★★★★★ "I really like the app, it's very handy, BUT I need to browse through loads of emails(3 accounts) depending on where I have ordered from to find the relevant QR code to be able to collect from the parcelshop. Why the QR code is not added to …" - Andy Woods
3
"delivery"
11 negative reviews mention this · 31% of all complaints
★★★★★ "you have repeatedly delivered parcels to my house without prior notification? last one on tues i got email with photo of package sitting half way through my letterbox? by the time i got home from physiotherapy it was gone ( why could he not…" - Andy Robertson
4
"service"
8 negative reviews mention this · 22% of all complaints
★★★★★ "hi being trying to get a parcel delivered for about a month from druids golf...evri delivered once left it on close landing outside my door for about 7hrs suprise, surprise,it got lifted ...and being told not to deliver...other twice they t…" - Paul Valente
5
"parcels"
7 negative reviews mention this · 19% of all complaints
★★★★★ "I really like the app, it's very handy, BUT I need to browse through loads of emails(3 accounts) depending on where I have ordered from to find the relevant QR code to be able to collect from the parcelshop. Why the QR code is not added to …" - Andy Woods
6
"company"
7 negative reviews mention this · 19% of all complaints
★★★★★ "as always Evri once again didn't deliver my parcel to my door. It was dumped with other parcels in the building attached to my home which is actually in the car park which Evri has been told so many times I've lost count even when it's been…" - Ann Shears
7
"delivered"
6 negative reviews mention this · 17% of all complaints
★★★★★ "you have repeatedly delivered parcels to my house without prior notification? last one on tues i got email with photo of package sitting half way through my letterbox? by the time i got home from physiotherapy it was gone ( why could he not…" - Andy Robertson
8
"deliver"
5 negative reviews mention this · 14% of all complaints
★★★★★ "you have repeatedly delivered parcels to my house without prior notification? last one on tues i got email with photo of package sitting half way through my letterbox? by the time i got home from physiotherapy it was gone ( why could he not…" - Andy Robertson
9
"been"
5 negative reviews mention this · 14% of all complaints
★★★★★ "as always Evri once again didn't deliver my parcel to my door. It was dumped with other parcels in the building attached to my home which is actually in the car park which Evri has been told so many times I've lost count even when it's been…" - Ann Shears
10
"better"
5 negative reviews mention this · 14% of all complaints
★★★★★ "the driver's need to do better they deliver my parcels somewhere else then u have to go look for them this is the last time I use evri the worst driver's EVER DO NOT USE THEY'VE LOST MY PARCEL AND TAKING NO ACCOUNTABILITY AT ALL I'd give th…" - Amarjit Binji
11
"package"
4 negative reviews mention this · 11% of all complaints
★★★★★ "you have repeatedly delivered parcels to my house without prior notification? last one on tues i got email with photo of package sitting half way through my letterbox? by the time i got home from physiotherapy it was gone ( why could he not…" - Andy Robertson
12
"lost"
4 negative reviews mention this · 11% of all complaints
★★★★★ "as always Evri once again didn't deliver my parcel to my door. It was dumped with other parcels in the building attached to my home which is actually in the car park which Evri has been told so many times I've lost count even when it's been…" - Ann Shears
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I really like the app, it's very handy, BUT I need to browse through loads of emails(3 accounts) depending on where I have ordered from to find the relevant QR code to be able to collect from the parcelshop. Why the QR code is not added to the Tracking on the app beggars belief, I would know exactly what QR for what nicknamed parcel and it would make things SOOO much easier, Please ask the devs to add this feature, thank you. (will update rating to reflect request completion, with thanks)
you have repeatedly delivered parcels to my house without prior notification? last one on tues i got email with photo of package sitting half way through my letterbox? by the time i got home from physiotherapy it was gone ( why could he not push it right through letterbox? also i have 2 orders which you say you have for me? 1 of them is dated 4th march? what the hell is going on in your delivery warehouse?
They damage all my packages lately and try to hide the fact saying delayed
as always Evri once again didn't deliver my parcel to my door. It was dumped with other parcels in the building attached to my home which is actually in the car park which Evri has been told so many times I've lost count even when it's been addressed on the address printed on the label on the package. Far to lazy to deliver to my door, so what are they being paid for,PURE LAZYNESS. No my parcel once again has been stolen . DAUGHTER SEARCHED WHOLE BUILDING, PARCEL NOT THERE. TERRIBLE COMPANY!!!!
The worst of the worst! Never trust Evri!!!
Evri is a dreadful company, their drivers are so lazy, have complained about stuff left downstairs even outside the building where it do gets stolen, to lazy to buzz my bell and no apology from the company
Doesn't work. comes up with an error that there's no Google Play on my device
the driver's need to do better they deliver my parcels somewhere else then u have to go look for them this is the last time I use evri the worst driver's EVER DO NOT USE THEY'VE LOST MY PARCEL AND TAKING NO ACCOUNTABILITY AT ALL I'd give them 0 stars if it was my way the WORST DELIVERY AGENT AVALIABLE DO NOT USE THEY WILL STEAL YOUR PARCELS AND NOT TAKE ANY ACCOUNTABILITY
hi being trying to get a parcel delivered for about a month from druids golf...evri delivered once left it on close landing outside my door for about 7hrs suprise, surprise,it got lifted ...and being told not to deliver...other twice they tried one got lost in transit...other gave them postcode. actual address they delivered it parcel shop person said not on there list... so it got returned to sender....how (incompetent )can a big company like that survive ...customer service is a joke email af
too confusing.
evri need investigating they are the world worst logistics ever, over the last 2-3 months I have had several deliveries go missing, I bought a printer from ebay a laser printer how the hell can you loss this its massive. poor you need to program the chat bot better I'm awaiting a 2 day delivery parcel this is day 4, still not here I asked your chatbot for help and it can't even answer the basic of questions I was warned about evri, I wish I had taken notice POOR APP POOR SERVICE.....
Parcel are not delivered when due and when delivery they are not delivered to the right address
I enter my postcode only to tell me it's the incorrect postcode. I think by now I know my full address and postcode and I can't even redirect my parcel to a safe place before it's been delivered and left on my doorstep. Pathetic company.
Absolute poor delivery,every time I order it comes in the next 2 weeks.They don't even bother ringing the doorbell or knocking.Would not recommend,Inpost is better
Chat function broken, simply does nothing when you hit the Start icon. Parcel Shop drop off broken, they are, "trying to fix it". Notes to driver for alternative drop-off ignored. Sigh. I now tend to try and only buy where Evri is not the courier used.
doesn't run... What a surprise! Another app that I can't use like in my iPhone
I always DREAD when I have to use Evri for my parcels. They always fail to keep me properly updated, and take FOREVER to arrive! I could check for an update and receive nothing, and then an hour later I'll check again and there will be an update from when I last checked, because the updating system is terrible! And the time they take to actually deliver your parcel is ridiculous. I could have a message saying my parcel will be delivered at 13:00, and it won't arrive until 7:00! Do better Evri!
I have never had the trouble with delivery as with your company it's unbelievable bad haven said that I man who was your delivery driver until the last few months was brilliant my delivery was always on time, but now if I can confirm when I make a purchase that evri will be delivering i will cancel my order
Absolutely awful app and company that should be investigated by the Trading Standards authority. I installed the Evri app so I could have very important parcels collected and delivered totaling to almost £100. Waited in all day between 8am and 8pm only to have Evri not turn up at all. I lost business and money because of Evri and their awful service. Not only that but trying exhaustively to try and get through to Evri customer service is impossible on all levels. I advise you not to use Evri
all my parcel is missing
App may have improved but my god the delivery service is awful..
cant even speak to a human chat service got everything wrong
Don't trust adverts all are scams
Literally no way to contact a human at this company, absolute clown show of an app and courier.
Your drivers don't even ring the bell. I'm sick of complaining about them why cant they ring the trades button on most blocks of flats ? why do you even call yourselves Evri? Is it because every time I am waiting for a delivery, I never get one, and every time I complain, I get the same bog standard reply. Yes, there have been the odd driver who have been brilliant, but unfortunately, they are over shadowed by the bad ones. please get it right especially for those who live in flats
no humans just pointless automated rubbish awful customer service
worst app ever I'm going to ask shein for someone else to deliver my stuff from now on
late with delivery's and as for customer service pretty much non existent do better and your 1 star rating may change
Won't open. Just says "Oops! Something went wrong. It looks like we ran into an unexpected problem, no worries tap the button below to try again". No amount of trying again can beat the Oops. The Oops remains undefeated, and I have plenty of worries.
I gad two parcels left by the stairs, the ground floor, one was a white blastic bag, the other was a box according to the photo I 've received. unfortunately, I've only got the plastic bag, the box was missing. no sign of it. I wonder why the delivery was not left by my door. 215
evri are the worst service ever I have waited nearly two months for my package and still no response or arrived they have no respect
I was promised a call back now it seems I am not getting one I am not happy I want to talk to someone
My boots were damaged when they arrived and they couldn't be worn
an ok app but lacking essential features, for example, there should be a not going to be in button, like today is my day off so ill be in to receive a package out for delivery, tomorrow I'll leave for work around 6am, now if there was any parcels out for delivery tomorrow I'll miss them, if there was a "not going to be in" button, the courier would know not to attempt tomorrow saving both Evri and it's workers time, fuel and money. it could automatically switch back to default after the day pass
why have parcel shops been removed from app??
Awaiting parcel 3 weeks can't speak to human.. when contacted Evri, text, they wanted full name & mobile number why ? Not been able to speak to someone, is incredibly frustrating
Sentiment summary
89%
Positive (4-5★)
0%
Neutral (3★)
11%
Negative (1-2★)