Review Insights · Google Play
Facetune: Hair, Photo Editor
Lightricks Ltd. · 811,754 ratings · ★ 4.4
4.4
★★★★★
811,754 ratings
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Top complaints - extracted from 55 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
10 negative reviews mention this · 18% of all complaints
★★★★★ "doesn't work well and there is no way to get out of the payments once you sign up. This is fraudulent at best. There's is not even anyone to contact about payment problems!" - Tom Winscher
2
"hair"
10 negative reviews mention this · 18% of all complaints
★★★★★ "I downloaded it to try different hairstyles and it is so limited and half of what they have doesn't work." - Tammy L
3
"downloaded"
8 negative reviews mention this · 15% of all complaints
★★★★★ "if I could, it would be -5. it hooked me because it allowed me to choose autumn summer as I wanted to know what colors in tops best suit me, but when I signed up and downloaded the app , that's not what it does at all" - JC Sunshine
4
"free"
7 negative reviews mention this · 13% of all complaints
★★★★★ "free app to download, pay to use. scummy just say it costs money. 10/10 shame" - Isaiah Franklin
5
"work"
6 negative reviews mention this · 11% of all complaints
★★★★★ "doesn't work well and there is no way to get out of the payments once you sign up. This is fraudulent at best. There's is not even anyone to contact about payment problems!" - Tom Winscher
6
"hairstyles"
6 negative reviews mention this · 11% of all complaints
★★★★★ "I downloaded it to try different hairstyles and it is so limited and half of what they have doesn't work." - Tammy L
7
"face"
6 negative reviews mention this · 11% of all complaints
★★★★★ "I downloaded this as a previous question answered by a developer here stated it was free to use...please note that that statement is somewhat economical with the truth. You have to sign up immediately you click the interface in any way, and…" - Marion Robb
8
"subscription"
6 negative reviews mention this · 11% of all complaints
★★★★★ "I downloaded the app to try and figure out what colors look best on me and after signing up for it, it told me it would take a few days to receive my results. I was able to use it to try out different hair cuts but it would change the look …" - Ashlee Long
📋 All 55 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
doesn't work well and there is no way to get out of the payments once you sign up. This is fraudulent at best. There's is not even anyone to contact about payment problems!
free app to download, pay to use. scummy just say it costs money. 10/10 shame
if I could, it would be -5. it hooked me because it allowed me to choose autumn summer as I wanted to know what colors in tops best suit me, but when I signed up and downloaded the app , that's not what it does at all
I waited for the trial ending email and canceled as soon as I received it and you still billed me for a month
I downloaded it to try different hairstyles and it is so limited and half of what they have doesn't work.
extremely limited hair styles, looked awful
I downloaded this as a previous question answered by a developer here stated it was free to use...please note that that statement is somewhat economical with the truth. You have to sign up immediately you click the interface in any way, and give banking details which will be charged for a full year after a few days trial. Nope.
This company continues making unauthorised charges after cancellation and refuses to refund, even when there has been no use of the app. £72 gone, sickening.
scam
totally useless, I would give 0 stars if I could
There is mo way to cancel my subscription????
It's not free so don't waste your time on it
Don't bother downloading this app if you're looking for new hair style inspo.
false advertising. just wanted an app to tell me my face shape and recommend hairstyles
does not work
I cant unsubsribe from the app it's pissing me off!
Too few results and very unrealistic. This app is not AI driven. E.g. for hair styles, you have to fit an old fashioned "wig-like" picture on your head.
DO NOT USE!! YOU WILL BE CHARGED! Cancelled the "free" subscription same day Bev it doeydo do as advertised and today was charged. Doesn't do as promised and is really hard to cancel so you get stuck with a $40 bill
So disappointed. I was hoping to try different hairstyles. when there's only five or six to pick from how is that anything like the advertisement?
Downloaded to try out new hairstyles. It allows me to upload pictures of myself but went nowhere after that. Gave no options of styles to try. Idk, if it needed more pictures than the few I selected or if it only works if I give the app full permissions. Wtc, the app only allowed me to upload pictures and hinted at the fact it only was allowed access to those pictures. I don't take pictures of myself so those pictures were the only ones available. Since it gave no option to move on, I deleted
READ TERMS & CONDITIONS!! See a snippet from them below; "By sharing User Content on the Services, including by way of entering Text Cues (as defined below), Image Cues (as defined below) and Voice Cues (as defined below), You grant the Company and its subsidiaries, affiliates, and partners a worldwide, non-exclusive, fully-paid, royalty-free, irrevocable, sublicensable and transferable license to use, reproduce, distribute.." and edit/modify them w/out ur permission & NO right 2 arbitration
absolutely ridiculous pricing.
idk I've tried many time to edit the picture but the app kept backing off i mean the app doesn't working
Horrible app! Does not provide a variety of styles to try on.
ok
didn't like tried canceling and it doesn't let u
terrible hair choices
sucks and u can't cancel it
nice
free version is rubbish 😂 I downloaded it to try the hair styles but it only shows about 10 very similar long options. tried the other editing option 'looks' out of curiosity, basically shows you what you'd look like if you had a bit of work done???? thanks
keeps saying no face detected on a picture of JUST my face.
Got this app to see what I would look like shaving my beard different ways before I do and all it does is overlap the pic not edit it and remove hair to show what you'd really look like with what you pick
Older versions were better than this version, especially when the country was completely offline
DO NOT DOWNLOA THIS APP. Even though I cancelled this app it just attempted to charge me. I logged in to be sure and it was canceled. I have the option to 'restore my purchase'. This is unacceptable.
After all this time, the beauty and face FX are still this remedial? Only one facial feature can be chosen for a touch up, too. Even the "lip injection" function is laughable. Makeup takes away your individual features so it's unrealistic. How is this even in the top #5? of what?
Application is being installed to a phone I no longer have and there is no way that they can correct this. Therefore this application is useless because I can't get to it.
nothing works right!
Signed up for a week, doesn't edit video. Wasted money.
Hair cut options are very limited. Hair color options put an extra face on my forehead in certain colors. That was entertaining, but not helpful.
doesn't do what I thought it would.
first issue this can be downloaded for free, but you have to subscribe to actually use it I got this to try different hairstyles and it doesn't work if your hair is pulled up
I was charge , 20k in my acct
sucks
nice but doesn't offer hair length change nor gender filters change is what I expected so not going to use this sorry uninstalling it now.
please everyone I'm writing this complaint note because I downloaded this app when I entered they said I should try pro for seven days so I clicked on the offer and they said I should put my atm pin, date and year and so on. I did everything they asked so I started using the face tune app for a day, seven days later facetune app removed my money from my bank without my conscience so I'm here to complain about it that they should do something about it in order to refund my money back pleaseThanks
ok
very nice
They want you to pay for it before you even get to try using it so you don't know if it's even worth it 😩 it would not let me into the app past a purchase screen it would not let me do anything unless I purchased a subscription I open the app and it comes up with a subscription screen that I am not allowed to bypass unless I purchase lying response
cancelled subscription, but keep getting charged. have contacted them multiple times to fix it but no response.
I downloaded the app to try and figure out what colors look best on me and after signing up for it, it told me it would take a few days to receive my results. I was able to use it to try out different hair cuts but it would change the look of my neck and face so much that I would look anorexic or it would leave a black dot on my forehead. It did work well to try out haircolors but it did not have a lot of options. It was easy to cancel subscription which is why I give it 2 stars.
+ 5 more in the clipboard copy
Sentiment summary
85%
Positive (4-5★)
4%
Neutral (3★)
12%
Negative (1-2★)