Review Insights · Google Play
Famio: Connect With Family
Gismart · 111,510 ratings · ★ 3.6
3.6
★★★★★
111,510 ratings
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Top complaints - extracted from 75 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
19 negative reviews mention this · 25% of all complaints
★★★★★ "after paying for subscription I can't find where to use my email and password to login at all 🥺😡😡😡" - Collins Zik
2
"scam"
16 negative reviews mention this · 21% of all complaints
★★★★★ "app is a scam" - Matthew Shervington
3
"cancel"
16 negative reviews mention this · 21% of all complaints
★★★★★ "I want to cancel this bs" - Tabay Simpson
4
"money"
15 negative reviews mention this · 20% of all complaints
★★★★★ "You guys just deducted my money without my intention how do I get refund?" - Akinwale Adekunle
5
"cancel subscription"
10 negative reviews mention this · 13% of all complaints
★★★★★ "ZERO STARS!!!!! 🤬🤬🤬🤬THIS IS A SCAM A$$ APP, PLEASE DO NOT INSTALL! THERE IS NO WAY TO CANCEL SUBSCRIPTION, THEY KEEP CHARGING YOUR CARD UNLESS YOU WERE SMART ENOUGH TO LOCK IT AND REPORT AS FRAUD. THERE SHOULD BE A WAY TO REPORT THESE S…" - Jasmin Maben
6
"refund"
9 negative reviews mention this · 12% of all complaints
★★★★★ "You guys just deducted my money without my intention how do I get refund?" - Akinwale Adekunle
7
"phone"
9 negative reviews mention this · 12% of all complaints
★★★★★ "app has to be installed on the other phone in order to locate so they use fake advertising because how I'm supposed to intall the app when the phone has been stolen.." - Jonathan Ayala
8
"bank"
8 negative reviews mention this · 11% of all complaints
★★★★★ "i have delete this application..dont use it anymore because its failed..but its keep automatically cut my money inside my account bank..this is a scammer..i find that there is no unscribbed button..will take a report to police." - FHENYIUS DUASIN
📋 All 75 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
it's a rip off leave it
You guys just deducted my money without my intention how do I get refund?
so on Apple these guys aren't even allowed anymore. They use you being cheated on to download and install app. Then in app you have to pay. Then they want to send cheater an invite. Very misleading don't waste your money. I just lost $22 but I learned not to trust these kinds of apps.
app has to be installed on the other phone in order to locate so they use fake advertising because how I'm supposed to intall the app when the phone has been stolen..
Your advertisement is deceitful, you made me believe I can track my lost phone, with the claim that it has been located, now you claim that until both phones are connected then it can be found meanwhile it is different from what you presented, you don't make gain by playing tricks on people This is my conclusion, refund my money within 24hrs and if you don't, be ready for unspeakable calamities. This is not a thread but a reality: because not everyone you steal from and go free YOU ARE WARNED!
app is a scam
after paying for subscription I can't find where to use my email and password to login at all 🥺😡😡😡
I want to cancel this bs
AVOID LIKE HERPES!! This App is very quick to bill you but give no logical way to unsubscribe. they give a few days trial - then when you understand that it does not do what it pretends to do, unsubscribing or even viewing any account options does not seem to exist in the app.
i have delete this application..dont use it anymore because its failed..but its keep automatically cut my money inside my account bank..this is a scammer..i find that there is no unscribbed button..will take a report to police.
Rubbish!!! x10 months take money £23 per month)for nothing!!! I can't access my account I can't cancel my subscription!!! Support team 0
I'm trying to track somebody I'm tracking them so I want to know where they're going without them knowing that I know where they're going so this app sucks because you have to invite them
ZERO STARS!!!!! 🤬🤬🤬🤬THIS IS A SCAM A$$ APP, PLEASE DO NOT INSTALL! THERE IS NO WAY TO CANCEL SUBSCRIPTION, THEY KEEP CHARGING YOUR CARD UNLESS YOU WERE SMART ENOUGH TO LOCK IT AND REPORT AS FRAUD. THERE SHOULD BE A WAY TO REPORT THESE SCAMMERS! AS EVERYONE HAS MENTIONED, THERE IS NO WAY TO CANCEL SUBSCRIPTION! STOP TRYING TO CHARGE MY CARD! EDIT: I have reported all transactions from this company as fraud and my bank approved. This scam company can no longer attempt to steal my $$! 🤣🤣
should be illegal to mislead paying customers!
Was unintentional subscription in an emergency. Cannot unsubscribe from payments easily. Not an easy process.
Scam. it goes under find my lost phone app and acting to be like Life 360 but worse
C'est du vol. Depuis leur site, ils nous obligent à payer 2.99$ avant de nous donner le résultat final de notre recherche. Mais juste après avoir payé, ils nous redirige ici pour télécharger l'appli, et après, il n y a plus rien qui se passe. J'exige le remboursement 😫😫
please and please I subscribed by mistake please return my money because the money isn't mine 😭😭😭😭
buyer beware: this really is a scam subscription service that you can't cancel. I can't even find a log of the subscription anywhere to to begin with, just bank statement charges,.support asking for email when they already have a uuid automatically populate in the support ticket. Just busy work to delay progress on your refund. Good luck cancelling at end of trial.
so dumb you can't cancel the subscription I didn't even sign up for.
doesnt work
does not work
DO NOT DOWNLOAD. I paid and didn't get the service I paid for. I'm still paying and I cannot seem to cancel my subscription. It's an all out scam.
did get the location of whoever I wanted instead shows my location????
Very bad. Not recommended to anyone.
the worst app I've used so far , unrecognised charges and refused to refund,I regret having this in my phone
they literally took 100dollers in a month without any notification or anything
Hello, I recently subscribed to your premium service on your app, but I did not receive the service I paid for. After making payment, I was unable to access the phone tracking feature, and there was no option to perform the search again or get the result as promised. This is very disappointing, as the app required payment before delivering any result, which was never provided. I kindly request a full refund of my payment immediately. If this issue is not resolved, I will be forced to report t
trying to cancel subscription but I can't 🤬 I wish I read the reviews before I installed it, I want to cancel it
Excellent
went into my bank account. took money scam. reporting.
The app description is very misleading and absolutely NOT as described. Also, there's absolutely no way to cancel within the app, under "Manage Subscription" which is a foul. DON'T SUBSCRIBE TO THIS APP.
DO NOT INSTALL. The app does not have a trial, refund or cooling off period and will begin billing immediately and no refund is possible. The app is designed to be difficult to unsubscribe and must be done by request. The app creates a lock-in subscription contract with underage users and cannot be trusted to act in good faith with users. I really don't care if it works or not.
nice
necesito dar de baja este producto y no se puede una verdadera estafa
They are close to scam. Never use this app
Scam app
terrible terrible experience
it deducts your money automatically without your consent, I didn't even register on the app when I #475 for 2 days which I agreed, not know that auto renewal was on and I had uninstalled the app, only to be deducted #34,000 later the next month, with my consent
good
This is a SCAM! Will automatically subscribe you and there is no way to unsubscribe.
very bad, not helpful
I don't know how to use it to check someone's location
rubbish app
I was debited on a subscription i made by mistake and please I'm requesting for a refund
Very bad 😞😔😔😔 am so disappointed 😔☹️☹️
can't cancel subscription, keep getting charged for app I don't use.
I didn't even order this subscription how this happened idk. but it makes me very mad for the last 4 months y'all have stole 39.99 from me i don't even have this app on my phone much less use it. im gonna report and Im not gonna stop till I get. my money back.
very difficult
fake how am i going to invite them?
+ 25 more in the clipboard copy
Sentiment summary
63%
Positive (4-5★)
6%
Neutral (3★)
31%
Negative (1-2★)