Review Insights · Google Play
Fastic Weight Loss & Fasting
Fastic GmbH · 420,910 ratings · ★ 4.4
4.4
★★★★★
420,910 ratings
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Top complaints - extracted from 48 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
13 negative reviews mention this · 27% of all complaints
★★★★★ "nope. I specifically googled free fasting apps. I never imagined that I would have to fill out a lengthy quiz only to be forced into a subscription without ever having seen how the app works. it is not free at all. I understand it costs mon…" - Jennifer Adams
2
"free"
9 negative reviews mention this · 19% of all complaints
★★★★★ "nope. I specifically googled free fasting apps. I never imagined that I would have to fill out a lengthy quiz only to be forced into a subscription without ever having seen how the app works. it is not free at all. I understand it costs mon…" - Jennifer Adams
3
"cancel"
7 negative reviews mention this · 15% of all complaints
★★★★★ "they keep charging after cancellation" - Brian Franklin
4
"paid"
6 negative reviews mention this · 13% of all complaints
★★★★★ "I accidentally paid for a one year subscription 1 how ago. I've been trying to cancel it but it won't let me. I'm frustrated and feel like I've been taken advantage of. please cancel my subscription and give me my money back!" - Trish Kehoe
5
"fasting"
5 negative reviews mention this · 10% of all complaints
★★★★★ "nope. I specifically googled free fasting apps. I never imagined that I would have to fill out a lengthy quiz only to be forced into a subscription without ever having seen how the app works. it is not free at all. I understand it costs mon…" - Jennifer Adams
6
"cancel subscription"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Unable to cancel subscription, the page is just a never ending loading screen. Convenient considering thats not an issue anywhere else in the app. The app is buggy. I forgot to start my timer for a fast and now when I go to update it, it sa…" - Steven DeSalvo
7
"been"
5 negative reviews mention this · 10% of all complaints
★★★★★ "I accidentally paid for a one year subscription 1 how ago. I've been trying to cancel it but it won't let me. I'm frustrated and feel like I've been taken advantage of. please cancel my subscription and give me my money back!" - Trish Kehoe
📋 All 48 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
deluged with ads
just an ad platform. time to uninstall and look for not so much invasive apps
Took 15 min just to set up the app. Why people complicate it. Waste of time. I just need a timer for fasting track
they keep charging after cancellation
unable to cancel my subscription. when you go to manage subscription it just buffers the whole time. do not pay for it because you will be unable to cancel. it's kind of a scam.
I accidentally paid for a one year subscription 1 how ago. I've been trying to cancel it but it won't let me. I'm frustrated and feel like I've been taken advantage of. please cancel my subscription and give me my money back!
Really frustrating experience with Fastic. I got charged twice for my subscription after an account merge error on their end, and customer support hasn’t been helpful at all. They keep sending generic replies and not actually addressing what I’m saying or fixing the issue. They are saying they only see one order but I have two and its charged on my bank avcount. I just want a refund for the duplicate charge, but they keep going in circles. Super disappointing.
It takes 30 minutes to set up with a ridiculously long questionnaire. Been using it for two days but honestly the amount of ads and popups is unbearable, every food item logged, every start and end fast time.
trying to take money from account even through im cancelled a long time
After downloading the app I was greeted by an abundance of Ai slop features. I was told it was free but when actually going through the app you HAVE TO start the 3-day free trial to actually access the app and its free features. I started the trial and cancelled right after. After the expiration of the trial, however, I was still charged the $40. I don't know if being charged was a true error, regardless, this strategy just proves that the app has little merit on its own.
Ridiculously long and tedious onboarding only to find out it's not actually free. Google play seriously needs to require apps that require a subscription to be marked as paid.
Used to be a useful app. I used it plenty years ago but now its bogged down by subscriptions and other similar nonsense. You shouldn't have to add your payment info and be forced into a 3 day trial so you can try and scam forgetful people out of a few dollars. Just let people use the basic version if they want lol.
Used the basic free level a few years ago and liked it. Reinstalled today and it won't let me access anything without some form of payment. Don't say free trial then try to charge me. Couldn't get past the payment screen, so uninstalled it. Also disappointed in all the AI it now uses. AI is an environmental disaster, please stop using it.
I did not order this app and have never used it!
the free version is entirely unusable now. have to watch an ad after adding a single food item, absolutely ridiculous.
Unable to cancel subscription, the page is just a never ending loading screen. Convenient considering thats not an issue anywhere else in the app. The app is buggy. I forgot to start my timer for a fast and now when I go to update it, it says fasting times are overlapping although it doesn't show it in my history. Another thing, even though you can click do not consent to the "legitimate interest" choices, it does not save it. Why give the option if we can't change it.
couldn't get out of the paid version screen. it didn't change me anything but burned 20 min of my time and then only had paid options. it used to have a free version. immediately uninstalled
Will not allow me to cancel, will not even open the screen to cancel.
Worst app. Plays annoying commercials even though I paid for a subscription. There are many better fasting apps elsewhere. You've been warned.
I'm trying to manage my subscription, but the page just keeps spinning and spinning. The app is up to date, I've tried force stopping it, and nothing is working. What do I do?
I loved how it gamified intermittent fasting. But when I got the app again a couple days back, it was quite frustrating because there was no way to say no to signing up for fastic plus subscription. I tried closing the app and relaunching but would still be stuck at that page. Finally decided to just sign up with plan to cancel it during the 3 day trial. But no matter how many different times I tried to open Manage Subscriptions, it won't load. And emails to Customer Service are unanswered.
says free and it's not
Absolutely too many ads for the free version
Am retrogradat-o de la 5 la 1 stea. Inteleg sa fie reclame. Chiar si reclame insistente, dar aplicatia a devenit de nefolosit. Uninstal
so many glitches. disappointing. especially as it costs.
I love seeing the state my body is in as I fast!
why are you guys forcing me to subscribe??? like i have no option to just go with the basic app and its forcing me to pick which is absolutely absurd.
insane amount of 3rd tracking from ad platforms and stuff, over 300 external partners. no thanks.
app used to be great, now with all the questions I hate it... deleted it... awful
Wayyy too many questions when signing up.
This app claims to be free. its not.
won't let me cancel my subscription.
I paid for the yearly subscription but suddenly was charged last and for this month. my account says monthly for some reason and Google play says yearly I been wrongly charged and need a refund
use to be a great app, now it's just one big paid advertisement.. some of the adds u can't even use the app again until u visit the website associated with the advertisement.
this used to be a really good app but since redownloading it theres not a good thing about it. dont waste your time on this greedy app. ads are also insane.
way too many ads.
was much better before AI slop was introduced. now it's just that. slop.
Horrible app and even worse customer support. Not recommended at all.
This used to be a great app. Long ads that are impossible to dismiss have made it a pain to use. Uninstalled.
nope. I specifically googled free fasting apps. I never imagined that I would have to fill out a lengthy quiz only to be forced into a subscription without ever having seen how the app works. it is not free at all. I understand it costs money to keep up with things but it should not be presented as free with additional in-app purchases. you can't use it at all without paying.
A UX nightmare. There's too much going on with very little benefit. Clean up your UI and stop shoving ads down our throat.
This was a 5* app, accurate and great to use. Since the last update the calorific calculator is way off whack. It's almost unusable it's so far off. Examples: picture of an avocado and prawn sandwich taken in Feb = 475cal, exactly the same one taken 27 April = 1079cal. In your latest update something has gone wrong -badly.
I really like Fastic. I was wondering though, as someone who is motivated by goals, if there is a way to see the future levels I can earn. and if there are plans to increase it further. I read it was Guru but can't find anything definitive online.
Way too many ads
used this a while back and it was ok, now you have to watch ads use a stopwatch hidden among the other ads. it actively helps you not fast by letting you use "frostys" to keep your "success" streak.
I found the information provided in the app not profound enough- most of it is readily available through a basic search. The interface was quite loaded so I found it burdensome to go through all the options. My biggest dislike comes from the great difficulty I encountered to cancel my subscription. The " manage subscription " page would not load. I followed the instructions to cancel via play store- it wasn't listed. It took me more than 2 hours to find a way to finally cancel.
so many ads now. there's better apps!
Too many ads and too much up sell! It use to be simple to use but now it's bloated with ads and pop ups within the app trying to get you to buy a subscription. A terrible user experience!
Sentiment summary
83%
Positive (4-5★)
4%
Neutral (3★)
12%
Negative (1-2★)