Review Insights · Google Play
FaxFlow - Send Fax from Phone
Mobile Flow Ltd · 17,494 ratings · ★ 4.7
4.7
★★★★★
17,494 ratings
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Top complaints - extracted from 35 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"send"
12 negative reviews mention this · 34% of all complaints
★★★★★ "only need to send one fax, they made me set it all up, then review them, then they say 14.99 per week. yea ok." - Thomas Lawson
2
"free"
10 negative reviews mention this · 29% of all complaints
★★★★★ "not free." - Stephanie Lavely
3
"subscription"
8 negative reviews mention this · 23% of all complaints
★★★★★ "wants you to rate it then asks for an expensive subscription" - Evan Langlois (UUDruid74)
4
"week"
6 negative reviews mention this · 17% of all complaints
★★★★★ "only need to send one fax, they made me set it all up, then review them, then they say 14.99 per week. yea ok." - Thomas Lawson
5
"cancel"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I reached out to customer support they will not let me cancel. they said through google but google says if I delete my subscription is still active. ive never sent a single fax. there is no way to cancel." - Stephanie Owens
6
"work"
4 negative reviews mention this · 11% of all complaints
★★★★★ "does work with an actual fax machine" - Candace Jordan
📋 All 35 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
total rip off
wants you to rate it then asks for an expensive subscription
only need to send one fax, they made me set it all up, then review them, then they say 14.99 per week. yea ok.
go through whole (easy) process to prepare fax only to be met with a pay wall...no different than the others
not free.
waste of money wouldn't let me send my fax after paying for a subscription. scam
I reached out to customer support they will not let me cancel. they said through google but google says if I delete my subscription is still active. ive never sent a single fax. there is no way to cancel.
oh it's free huh
not free!!! $10-15 per week subscription auto renew! wish that was clear on app home page! misleading!
tried to fax but they want a rating first then you'll have to pay to send, expensive
need an account that wants your personal infos.
Ridiculously expensive for occasional use.
App asks you to leave a review with how easy the fax was to create. Next screen they tell you it's $14.99 minimum and for unlimited faxes. Insane that there isn't an option to pay a bit per page. Most folks don't need unlimited, they are hoping you set up the automatic billing and forget to cancel. Do better, developers, be upfront about your costs and don't try to get a review before someone sees the payment page.
If you use this fax and then cancel, they do not cancel it, they just keep charging your card every week, and they now owe me over $80!!!! So yeah don't fall for this like i did!!!!
Says free which it is not
says send a free fax then does not let you
you have to pay before you send or receive anything. not even a free trial
Didn't tell me there was a subscription until after I was almost done. then, it's a hassle going through to cancel the subscription.
I needed to send one fax. Just one. reviews are a lie. Not going to pay a $15 subscription that I probably will have a hard time canceling. Seems everything is a scam these days.
Couldnt continue past google login
it is NOT free as advertised
It is not free. They ask for money after you installed it and prepared the fax. So no, not something I would pay for.
it costs money
does work with an actual fax machine
Says delivered, but it never worked. I was desperate to send a fax and no fax machine within 20 miles of me would work. So I downloaded this app and paid $15+ for one week of use. The app sent a delivery confirmation and when I called the recipient they had not received it. Tried again, nothing.
doesn't work
not free!!!!! to send one single fax is $9.99. no way I'm paying that to send one fax. don't advertise as free if your not free!!!!!
another bait and switch, using the term "free" to hook you
leaving this here so the owner of the app can make adjustments! I was able to send fax with no problem receiving fax,,,, I will get the notification I will check the received folder and nothing!! I have some important business to take care of and not being able to receive fax is terrible I paid almost $40 for this feature alone and it did not work please make the correction you guys I am rooting for you!!! ps. im so disappointed 😞
i got this app to fax 1 document but its a subscription service. you have to pay $15 for a week of service. reall pricy for sending a single fax. unless you need to send faxes regularly i dont see how this app is any good
trap for subscription
Paywall occurs after your documents are scanned. $20 / month
I need to send about 1 fax per year. I found this app and after putting in my information, it wanted $15 per week. Not cool. I would use it if it were $1.99, but $15! It should have advertised it was a pay app.
I downloaded this app today so I can only speak on my experience thus far. uploads weren't uploading and it keeps saying error in app so there's no forward motion to actually send the fax or confirm it let alone view what you've uploaded... is it another dad or is it something feasible to keep around....
They don't tell you that you have to create an account to use it.
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)