Review Insights · Google Play
FaxFree: Send Faxes from Phone
BP Mobile LLC · 5,330 ratings · ★ 4.0
4.0
★★★★★
5,330 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
15 negative reviews mention this · 28% of all complaints
★★★★★ "is not free" - Jose Ochoa
2
"cancel"
14 negative reviews mention this · 26% of all complaints
★★★★★ "I want to cancel the service after trial 3days. I send 2 messages and find out the only way is to send via customer service. no acknowledgement so I don't know if they will charge me like other users who had issues of multiple charges to th…" - Cat Le
3
"send"
10 negative reviews mention this · 19% of all complaints
★★★★★ "fax wont send" - Maya
4
"work"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Cannot get it to work. Should be 0 stars" - Mary Cummings
5
"trial"
7 negative reviews mention this · 13% of all complaints
★★★★★ "I want to cancel the service after trial 3days. I send 2 messages and find out the only way is to send via customer service. no acknowledgement so I don't know if they will charge me like other users who had issues of multiple charges to th…" - Cat Le
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
sucks
cant Unsubscribe
fax wont send
I want to cancel the service after trial 3days. I send 2 messages and find out the only way is to send via customer service. no acknowledgement so I don't know if they will charge me like other users who had issues of multiple charges to their cards. can't give 5 stars for services.
wants you to sign in using your Google acct. fine but when you do that you receive a message telling you that the account already exists on your device. Tried creating a new account and got the same message. will be deleting the app.
Fraud app
is not free
my acct is still not cancelled. I send an email asking to cancel service within the first 3 days so I'm not charged 5.32 weekly. no response. I also cancelled on the Google app site. I received my credit card bill and it's still coming out of my acct. I am needing this cancelled. please reach out to me on who can assist me in cancelling this thank you
cancelation is hidden. looking but not finding it here on google play. same day cancelation, I can find the cancelation button here. they say it's all done from goole play. i chose the option to get a couple things fixed today. now I choose to cancel.
fax never sent
Cannot get it to work. Should be 0 stars
sucks
does not send faxes
doesn't work hit checkmark to send and nothing happens
this fax is no good every fax i try to send is fail its just a rip off charged me 16.95 for nothing
You can tell me how to cancel this trial! I do not want to subscribe
love it
I couldn't add a cover page. the app does not work as it was advertised and I'm trying to cancel the app and I can't find a way to do it
all this trash lies free fax now it comes up for a charge. I will sue for this false statements
I couldn't send any faxes and received no answer when I asked for canceling the subscription.
Doesn't work for me at all?
this app is not very easy to use. also it took forever for the fax to actually finally go . Not sure if it really went through like it said but I'm going to call the company I faxed to make sure they received it. Also there's NO WAY TO CANCEL the Free trial if your unhappy like I am!!! Horrible app in my opinion.
It didn't work
lots of glitches, kept trying to switch my free trial without me noticing, kept timing out, had to retype my cover letter 3 times cause it kept closing.
says free but charges
Not free,just a trick !
Impossible to cancel subscription BUYER BEWARE!
couldn't not delete or unsubscribe before the free trial ended now trying to say I owe $20 smh
This has all of the looks of being free, but it's not. You must have a Google account and know your password. It didn't work, not even for one free fax.
will not stop charging me. tried to cancel. sent one fax 4.99 every week. messaged good...
Was supposed to be a 7 day free trial and it charged my account after 4 days.
This app is not free as advertised.
I was charged 3 times today for the 4.99 subscription
Couldn't fax anything kept getting failed messages and yet they will still take your money.
crashing
don't work
it said my two faces were delivered and my company didn't get anything at all everything was connected and written properly not pleased with the app and can't find how to unsubscribe to the service
I can't find out cancel link...):
hard to cancel
I got it to send one fax and now it charges me every month even though I've tried to cancel for months now. Great to send faxes I guess but I don't want to pay $5/month to send 1 fax a year!!
Not free as states in the name.. $4.99 a week after 3 day trial. SMH!!!
takes a lot of gall to literally label your product as free and then have it be anything but...
I want to easily receive a fax without paying even more. it's 2026. this should be free free.
I cancelled my subscription and they just took out money out of my account
It doesn't work. It won't recognize my email.And there is no one to call to cancel the subscription. Seems to me this is a scam!
don't send faxes
frauds I used them one time and I can't cancel they are horrible I'm about to sue
not free. immediate paywall 0/5 waste of space
it didn't work. I faxed twice and it didn't work.
I cant delete it
+ 4 more in the clipboard copy
Sentiment summary
75%
Positive (4-5★)
4%
Neutral (3★)
22%
Negative (1-2★)