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FedEx Mobile
FedEx · 293,261 ratings · ★ 3.9
3.9
★★★★★
293,261 ratings
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Top complaints - extracted from 73 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"fedex"
19 negative reviews mention this · 26% of all complaints
★★★★★ "does not have the correct phone number for me to verify my identity and there is no option to change it anywhere also I never was prompted to enter a phone number so fedex just made up one for me I guess. tried calling for help but no human…" - david hathcox
2
"delivery"
14 negative reviews mention this · 19% of all complaints
★★★★★ "As of May 2026 it is STILL slow and Unresponsive 95 % of the time. I have uninstalled reinstalled cleared cache data and just no improvement. I tolerate this because I have deliveries from companies using FEDEX. My regular delivery person i…" - Kathy Lanham
3
"package"
14 negative reviews mention this · 19% of all complaints
★★★★★ "poor service. lost package, can't sign up for " manage my deliveries". was supposed to be 2 day delivery, well past that window. automated help is useless. small claims will have to be done" - Susan Gerry
4
"number"
11 negative reviews mention this · 15% of all complaints
★★★★★ "does not have the correct phone number for me to verify my identity and there is no option to change it anywhere also I never was prompted to enter a phone number so fedex just made up one for me I guess. tried calling for help but no human…" - david hathcox
5
"packages"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Packages never delivered as stated. This particular item was due to be delivered on Wednesday and the Thursday and finally Friday." - Gloria Moriarty
6
"work"
9 negative reviews mention this · 12% of all complaints
★★★★★ "does not have the correct phone number for me to verify my identity and there is no option to change it anywhere also I never was prompted to enter a phone number so fedex just made up one for me I guess. tried calling for help but no human…" - david hathcox
7
"notifications"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Incessant reminders to enable push notifications are completely obnoxious. If I wanted them, I would have selected them. Why is it important to an app designer to force notification behavior by the user? Please fix this!" - David Bangs
8
"phone"
8 negative reviews mention this · 11% of all complaints
★★★★★ "does not have the correct phone number for me to verify my identity and there is no option to change it anywhere also I never was prompted to enter a phone number so fedex just made up one for me I guess. tried calling for help but no human…" - david hathcox
9
"deliveries"
8 negative reviews mention this · 11% of all complaints
★★★★★ "As of May 2026 it is STILL slow and Unresponsive 95 % of the time. I have uninstalled reinstalled cleared cache data and just no improvement. I tolerate this because I have deliveries from companies using FEDEX. My regular delivery person i…" - Kathy Lanham
📋 All 73 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Incessant reminders to enable push notifications are completely obnoxious. If I wanted them, I would have selected them. Why is it important to an app designer to force notification behavior by the user? Please fix this!
does not have the correct phone number for me to verify my identity and there is no option to change it anywhere also I never was prompted to enter a phone number so fedex just made up one for me I guess. tried calling for help but no human works there anymore I guess and the automated system runs you I circles then will hang up on you. seriously every experience I have with fedex is nightmarish I normally wont shop at places that use fedex for shipping because of these type scenarios
As of May 2026 it is STILL slow and Unresponsive 95 % of the time. I have uninstalled reinstalled cleared cache data and just no improvement. I tolerate this because I have deliveries from companies using FEDEX. My regular delivery person is just a great person and always goes above and beyond. If you could fix this app it would make my entire experience the best!
poor service. lost package, can't sign up for " manage my deliveries". was supposed to be 2 day delivery, well past that window. automated help is useless. small claims will have to be done
Can't log in app at all, everytime I try to I get a messages that says "log in unsuccessful try back in a few minutes." I end up logging in online.
The app give error message if I try to update the notification preference I uninstalled and reinstalled when I try to log in it says an account already exist with this address, I cannot get any app notification like I do with UPS or dhl
All around bad experience. Not just the app the entire company
Packages never delivered as stated. This particular item was due to be delivered on Wednesday and the Thursday and finally Friday.
Update 05/08/2026 This app is now complete trash! No longer allows me to use the Send Updates option to get text or email alerts. And the map icon no longer works 😡 Too many packages get stolen at our apartment building & now I can't even get a text to tell me when something is delivered. Can't call FedEx either. Update 10/18/2023 - Downgrading to 2 stars. The last update broke the app. It won't retain tracking info. I have to put the tracking number in every time I want to check on a package.
Their job is package delivery but they never seem to know where packages are.
Slow, and not able to get updates on a current package because it kept saying it cannot complete it at this time. Very frustrating.
Everytime you click on a shipment it bothers you about turning on notifications even with notifications already enabled. often endlessly loops while loading requiring app restart.
slowest app ever! God awful loading speeds! it probably takes in excess of 45 seconds to a minute to load
takes 20 seconds to open and another 8 seconds to display data. almost as slow as their deliveries
The app and company are both of no use to me, deliveries seem to be in a loop and delivered late or to wrong place. i keep getting notifications about delivery on said date and receive it days later or not at all.
very displeased with the app at this time! I USED to be able to set it for notifications of delivery because I'm not home all the time, but NOW I get an error about it's not available at this time and to try later. I used the app because I didn't want to clutter my email with notifications 😕 I have a LOT shipped through fedex. it would be nice if y'all would fix it!
Couldn't create account
my god this app is so slow to react to anything, freezes constantly
the fedex app is trash
Trash app and website. Requesting to have the package held is not possible. Virtual assistant is also useless. Let see if calling the phone number will just tell me to visit the app or website by a machine. If I do happen to speak to a human, I wonder if they too will tell me to visit the app or website to put in the request. Unable to input my residential address because it thinks I put in a business address. I think this is just a trap for people to register and provide zero service.
terrible does not work
are yall ever going to deliver a package on time ? like ever ? Man I hate when I get stuck having to rely on FedEx. UPS runs circles around yall.
Horrible always makes my packages late
Incompetent driver in this area
Ive been waiting on a package to be delivered for 7 months. I've paid over $12,600 dollars on this package. Ive been dealing with a woman by the name of Amanda Linda and her personal delivery man Stephen Kelvin. They both give us the run around and keep adding fees to the package and will never give you a Statement what the fee is for and then charged $3,000 for the tracking # and two months later they refuse to provide the tracking # or and statements The driver called that he needed 700.00
Basically useless. Very frustrating, I've learned the hard way to not use FedEx because they're so horrible at their jobs but a business sent me a package and they chose FedEx and here I am on day 3 of lost package and the app is worthless.
this app needs to major fixing I've tried numerous times to sign reset my password and what's up with the 25 characters when using passwords it's a waste of time I see why UPS is the best cuz they let you signup with your Gmail address fedex you've proven from time to time that your app is useless for now on when I want something delivered I'll use UPS
constantly asking me for 2fa. more than my bank. my god can you ease up a bit.
after the initial sign up I have not gotten 1 verification code via any manner - this experience makes me think they are stuck in the past - really horrible
FedEx is the absolute worst delivery service. This app cannot even find a package in their system using the tracking number. But inconsistently, it will use my address to eventually show a delivery is scheduled... and within the same info will be the tracking number it cannot find. Horrible app and terrible service.
is your app so broken no one can sign up, yes, yes it is..... can't even use
So first of all, none of the Notifications work, at all. I have now waited 3 days since I set the app and my FedEx account up yet still I received zero notifications that I requested for deliveries. The app constantly "forgets" settings even if you don't even close the app on your phone. for such a basic app it takes quite a long time to load a simple profile page and even then it doesn't keep it up to date without having to manually refresh the page.
horrible blocked all I was trying to do! need. delivery manager to have packages sent properly , will not follow directions of co. sending package..will. not let me into app ! ! ! can't. include acc will not let me finish log in info page! don't even know if this is being accepted
I Can't leave delivery instructions Soo Frustrating
Unable to login. I enter the 2-step authentication number that's texted to me and it tells me that it's incorrect. It then proceeds to send me multiple more texts all of which don't work. It's so frustrating to use that I would rather use the web version over the mobile. I've uninstalled then reinstalled a number of times just for it to go back to not working. FedEx needs to do better!
Terrible ~ can't get information
Unable to sign up. Made me activate 2 step verification when I didn't nor want to. I removed the app.
the app is about as worthless as the company and drivers are. the app crashes, packages are late for no reason and they deliver to the wrong address.
Provided multiple feedbacks to the company about this application and nothing good has happened. They did some junk changes but the ones they implemented did nothing to simplify or improved their dashboard, the data provided or it's usage or improve their processor.
Like everyone else has said, you can't set notifications because it tells you to try again later. Stutters trying to go back. You can't change any of your information like email or phone number because again it says try again later. Find someone who actually knows how to make an app, it really shouldn't be that hard in this day and age. I'm pretty sure you can get AI to make you one for like 30 bucks. Honestly, act like you care about your customers.
Don't buy anything with fedex. use usps or ups
keep getting error messages and unable to update hold on deliveries.
Useless app. Didn't recognize my address even when it was selected from their dropdown, so the app is completely useless to me.
Broken app sometimes doesn't even launch. Gets stuck at loading screen.
Online and App are both stupid and FedEx has ridiculous policies. EXTREMELY FRUSTRATING.
requires login for no reason.
Any simple tracking app that makes you have an account to keep your tracking number available is junk...just like this one. I should be able to open this app day to day to see my shipment without it 'forgetting' my tracking number. Get with it Fedex
Can't schedule a pick up, too complicated on website and app
Some one stole a package off my porch and it's been difficult trying to reach someone for help with this. I need a actually good number to reach someone
Horrible app that matches FedEx's horrible service. I've been trying all day to sign up for updates; no matter if I try to receive them by email or phone, I always get the same error: cannot complete your request at this time, try a few minutes later, blah, blah, blah... minutes? Try hours! And even hours and it's no use! GARBAGE APP! GARBAGE SERVICE! GARBAGE COMPANY!
+ 23 more in the clipboard copy
Sentiment summary
71%
Positive (4-5★)
3%
Neutral (3★)
26%
Negative (1-2★)