Review Insights · Google Play
Feros Group
MyPlace by Oolio · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 65 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
13 negative reviews mention this · 20% of all complaints
★★★★★ "Went use the app at the venue but I had been logged out. Tried to log in again but no success. Decided to create a new account then putting in my date of birth frustrating at best. Given that I'm almost 71, getting to my birth year took for…" - Dennis O'Brien
2
"password"
13 negative reviews mention this · 20% of all complaints
★★★★★ "Terrible app. Won't allow me to change passwords. Hit the forgot password. Nothing happens." - Greg Gay
3
"vouchers"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Lags, crashes, sends you the same vouchers 2 or 3 times. One of the worst apps to use!" - Carina Sawaqed
4
"work"
9 negative reviews mention this · 14% of all complaints
★★★★★ "App no longer seems to work and the club wouldn't accept anything else to confirm my membership. Why haven't the bugs been fixed yet?" - Simone du Toit
5
"reset"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Can't sign in or even reset my password. Everytime I click submit, the app flickers and nothing happens." - Luke Chivers
6
"update"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Useless now. Won't let me log in. Tells me to go to app store and update. This is a latest update." - Scott Bouffler
7
"terrible"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Terrible app. Won't allow me to change passwords. Hit the forgot password. Nothing happens." - Greg Gay
8
"create"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Went use the app at the venue but I had been logged out. Tried to log in again but no success. Decided to create a new account then putting in my date of birth frustrating at best. Given that I'm almost 71, getting to my birth year took for…" - Dennis O'Brien
9
"create account"
7 negative reviews mention this · 11% of all complaints
10
"reset password"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Won't let me log in, won't let me reset password, won't let me create a new account with a different email. No good" - Cory Dubois
📋 All 65 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Went use the app at the venue but I had been logged out. Tried to log in again but no success. Decided to create a new account then putting in my date of birth frustrating at best. Given that I'm almost 71, getting to my birth year took forever. NOT HAPPY!!!!!
I'm trying to Register, I have to enter my Date of Birth, the only way to do this is by flipping a calendar backwards, month by month for SIXTY YEARS!! dumb
Terrible app. Won't allow me to change passwords. Hit the forgot password. Nothing happens.
App no longer seems to work and the club wouldn't accept anything else to confirm my membership. Why haven't the bugs been fixed yet?
Lags, crashes, sends you the same vouchers 2 or 3 times. One of the worst apps to use!
Ap is laggy. Does not load and constant errors in network access. Very poor
The app has a nice layout and potential to be good but currently accessing any drop down, changing locations, trying to get into the vouchers is horrible. It's incredibly slow, "you have navigated to an area with a network hiccup" then proceeds to say I'm offline without click on anything. I received a heap of notifications to say my vouchers are ready but frustratingly I can't get to them in the app. Tried to use the app at a venue and gave up. Disappointed considering they're great pubs
Terrible app, notifies consistently about vouchers but then are never within the app. Frequently struggles to log on also, stating my account doesn't exist...
Current version of the app, has json verification errors when trying to signup. Also there is no way to report errors Also client side password validation is shocking
App is useless
It's one of the worst apps. NEVER works
I have tried to install this several times. I get thrown out after all my details were entered
Can't edit my details. Not only can't I change my last name, I can't even change my mobile number or postcode. Why??? This app is so poorly built, to the point that even though I've got the Prince set as my preference - as soon as I exit it shows my preference as Highfield. It's not like that effects my experience but it causes the question of how poorly can you make an app that even the simple functions fail
Always crashing on load.
Can't sign in or even reset my password. Everytime I click submit, the app flickers and nothing happens.
Won't let me log in, won't let me reset password, won't let me create a new account with a different email. No good
Pretty poor user experience since you have to wait one week after creating a membership to use it at venues.
I cannot reset my password. Email never gets sent No vouchers on my account. Tried to uninstall and reinstall but unsuccessful. not sure how to resolve it. It's frustrating.
Terrible. Worst app I've ever experienced. Won't allow login even after numerous attempts at changing password. A sham.
Nothing works. Offers never load and it's very unreliable on site. Should/ could be so much better.
This app is terrible. Constantly crashing, tells me there's specials on when there are not, and changes vouchers on me whist I'm ordering!
Doesn't work
Last 2 weeks no vouchers showing. I get notifications of new vouchers, but when I get to the app nothing is showing. Same for my husband and 2 of our friends on their phones.
Cannot sign up. Awful app.
just cant log in at all. contacted Feros and even after they reset my account and new password it still didn't work. I have asked for help and got nothing back. Can't use on my phone.
Sucky.
Does not work but did eventually when I made my surname all lower case.
Been trying for months to get this app to work on Android. So has my wife. Can't login, can't reregister, can't change password. My same account works on my daughter's iphone. Arghhhh.
Terrible app, barely functional
Won't let me log on ever
Doesn't work
Got an email that I had a voucher, went to check in app and it had logged me out! Couldn't login, reset password, or even create a new account (said my email- that I had created 30 seconds prior! Was already in use!). Tried uninstalling and reinstalling and app would no longer open. You'd think they'd do it better, especially considering there's no online option - only the app!
Tried to sign up after filling up my info's coudnt continue had to scroll the birth thing and took me a while after the hard work could not even continue 😅
this app does not log me in to my account at all what a buggy piece of junk and please just let me type my birthday in I was born in 1956 its impossible to scroll there without wearing you finger off
3 years after my previous rating and it's much worse! Despite selecting login, it takes you to create a new account anyway. Then after entering you details, where you still set your birthdate by tapping 12 times for every year of your age, it tells you your Bepoz ID is already being used. Time to wipe it and start again.
Useless now. Won't let me log in. Tells me to go to app store and update. This is a latest update.
Awful app the update is horrendous. Cant even log in with a registered email address because it says the email address doesnt exist even though i had just been emailed a reset password link. Way to go on ensuring repeat customers don't get their member prices.
Can't log in, but also can't create a new account because my account already exists. Password reset does nothing.
Can't log in - keeps saying need to update app but there is no update available
Cannot login, cannot reset password, Cannot re-sign up. App straight up does not work.
This app is useless can't log in into my account through this app. Minus 5 star I should give to this.
Keeps asking go to app and update your app evil loop
Won't let me access my vouchers and keeps telling me to update which was done 2 weeks ago. Seems to be a waste of time.
App is broken. Can't even log in now. Says to update but it's the update that broke it. Seems to be a common issue sadly. Looking forward to having it fixed...
Awful experience. Tried to create an account but after include my details 3 times and select that I accept the T&C, the "continue" button is not released...
1 Tried to create an account but it says my email already exists, do you want to connect them. But then takes me to a page where it asks for account name and account id!!!!!!!!!!!. No idea what they are. 2 tried to login but says email not used 3 tried to reset password but says email doesn't exist. Even though when tried to create new user it says I cannot because my email already exists !!!!! Make up your mind!!!! So so bad
Terrible update . This app is now so so slow. Clicking drop down menus for setting preffered location does not work. Have to go into profile to change. Worst of all, the member barcode is now too small. It takes the poor staff so long too scan it now. Not great when there are already long queues at the bar. Not only is it frustrating for me, It is difficult for then. I feel sorry for Feros staff.
Carnt sign in so no discounts or anything keeps telling me to update app.is this for facial recognition or privacy scrutiny I don't know?
Updated app, lost points and vouchers don't display properly. Usually use the mon-wed voucher. Went to use it and it's blanked out with no description other than 2 for 1 but no details showing what days. Has to pay full price!
Terrible
+ 15 more in the clipboard copy
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)