Review Insights · Google Play
Fieldy - AI note taker
Field Labs Inc · 544 ratings · ★ 4.7
4.7
★★★★★
544 ratings
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Top complaints - extracted from 43 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"device"
15 negative reviews mention this · 35% of all complaints
★★★★★ "The device itself does everything Fieldy claim. My problem was I didn't look carefully enough at the plans, i.e. I incorrectly assumed that the free plan would allow me to use it with very basic features. Fact is that the 'free' plan only g…" - David Brown
2
"update"
11 negative reviews mention this · 26% of all complaints
★★★★★ "currently experiencing a bug. please update to fix this. I would give 5 stars besides the current issue." - Wilfredo Zelaya
3
"does"
9 negative reviews mention this · 21% of all complaints
★★★★★ "The device itself does everything Fieldy claim. My problem was I didn't look carefully enough at the plans, i.e. I incorrectly assumed that the free plan would allow me to use it with very basic features. Fact is that the 'free' plan only g…" - David Brown
4
"work"
9 negative reviews mention this · 21% of all complaints
★★★★★ "Total Rip Off; have yet to access what I paid for. The company's a rip-off and they don't sell you anything that works their customer support is lacking. if not non-existent. This is definitely a buyer. beware product." - Edward Woods
5
"didn"
7 negative reviews mention this · 16% of all complaints
★★★★★ "The device itself does everything Fieldy claim. My problem was I didn't look carefully enough at the plans, i.e. I incorrectly assumed that the free plan would allow me to use it with very basic features. Fact is that the 'free' plan only g…" - David Brown
6
"subscription"
7 negative reviews mention this · 16% of all complaints
★★★★★ "subscriptions where pages and pages down the ap. didn't know until I had the device you had to have a subscription... used my yearly minutes in 2 weeks now they want a lot more again. very deceiving marketing" - Blain Vandersteen
7
"support"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Total Rip Off; have yet to access what I paid for. The company's a rip-off and they don't sell you anything that works their customer support is lacking. if not non-existent. This is definitely a buyer. beware product." - Edward Woods
8
"fieldy"
6 negative reviews mention this · 14% of all complaints
★★★★★ "The device itself does everything Fieldy claim. My problem was I didn't look carefully enough at the plans, i.e. I incorrectly assumed that the free plan would allow me to use it with very basic features. Fact is that the 'free' plan only g…" - David Brown
9
"conversations"
6 negative reviews mention this · 14% of all complaints
★★★★★ "It worked well until it didn't. I think after an update it stopped my conversations. So I uninstalled and then reinstalled and now it won't send the OTP so I can log back in. Also you have to be logged in for help desk so that's out too. Bu…" - Bobby Bailey
10
"works"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Total Rip Off; have yet to access what I paid for. The company's a rip-off and they don't sell you anything that works their customer support is lacking. if not non-existent. This is definitely a buyer. beware product." - Edward Woods
11
"customer"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Total Rip Off; have yet to access what I paid for. The company's a rip-off and they don't sell you anything that works their customer support is lacking. if not non-existent. This is definitely a buyer. beware product." - Edward Woods
12
"keeps"
5 negative reviews mention this · 12% of all complaints
★★★★★ "after recent app update the device keeps asking to reconnect to Bluetooth." - Scott Ishbia
📋 All 43 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
constantly bugs you to leave a review so here's 1 I'd give it 5 stars if you didn't insist on a review
subscriptions where pages and pages down the ap. didn't know until I had the device you had to have a subscription... used my yearly minutes in 2 weeks now they want a lot more again. very deceiving marketing
currently experiencing a bug. please update to fix this. I would give 5 stars besides the current issue.
Total Rip Off; have yet to access what I paid for. The company's a rip-off and they don't sell you anything that works their customer support is lacking. if not non-existent. This is definitely a buyer. beware product.
Can't sign in to create an account with app. It times out.
This is a huge waste of money. When it works, (occasionally), it is not accurate in picking up conversations. Every time the app is updated, you have to uninstall the app and reinstall it to get it to work again. You will come to dread the frequent "can't connect because the device may be connected to another phone" (a couple of times a day) error. When this happens, just uninstall and reinstall to get it to work again. Don't contact customer service. They don't respond.
Constantly having connection issues and the app being forced closed. Does not appear to be ready for market
Bought it on special, then they chrage extra for use.. Than if you actually use it, hardly at all you need the bigger subscription. Allow $600 AUD a year for something that still has lots of flaws. on the internet it says $15/month for the top membership... not for me...
I got one of these as a Christmas gift purchased through Amazon. The box didn't even have a device in it! Only a string and a charger. How does that even happen?
DON'T BUY IT. The device is deliberately designed to be unusable on the free plan. No physical mute means it records nonstop unless you open the app, quickly burning the limited free minutes. This is intentional and forces a ~$150/year subscription. Without paying, the hardware is useless. I'll remove this review when a single tap mute/unmute is added to the unit.
VERY VERY POOR response time from support... if any. The only time they respond is when you post negative reviews. WAY better options that are much less expensive. Also no way to cancel subscription, as the FAQ instructions that explains how to cancel do not work, and no one responds to support. STAY AWAY!
after recent app update the device keeps asking to reconnect to Bluetooth.
does not sync with Pixel
App is telling me that I need to update it and it's interfering with its functioning but when I click to update it it takes me to the App Store page and only gives me the option to open it. if there's an update I'll download it but there does not seem to be any actual update and I've gone and checked other ways as well (i.e. checking updates in the Play Store). Very disconcerting as to the reliability of this app and therefore the product because the product depends upon the app's functionality.
Not user friendly at all. Tried to record a conversation. It appeared to be recorded.. but no way to stop the recording when the conversation ended.. and no transcript was generated. wasted my money purchasing it.
update is not installing
the device is no longer working for the last 7days. before that it worked on and off. still had to turn on and shut down as well as reconnect bluetooth multiple times but at least on occasion it worked. it has been unresponsive to any further attempts for 7 days. apparently it is a total junk device. I did not have enough experience to even have an oppinion about how the AI software works or does not work as a tool for summarizing conversations. the hardware is junk.
I have random conversation summaries that never took place such as me jumping out of an airplane for a wedding anniversary. these confused dynasties Halen every day and in no way mirror my actual conversations. I needed this for transcription from other languages and so far this falls flat. I needed an update today with no warning meaning my fieldy had been useless in the field and a loss this entire 14 hour day. if I had known, i could have had the update done a night b4. NOT worth it.
The unit Drops Out consistently you think it's working for the day but doesn't always you can't trust it unfortunately. I would have to say it's unreliable and a waste of money very disappointed wouldn't do it again. I'll look at one of our options on the market. How to go through techs support to get it working on one occasion and it's done the same thing again. They need to fix the connectivity issues ASAP
Device took 2mos to get to me. That should've been a forewarning. Keep getting locked out of app and having to reach out to customer service. It gets fixed, but not in time for me to use it. Now they had me update and I can't synch to app. Great when it works. A rarity. Customer service is inconsistent and mostly useless. Do yourself a favor, DO NOT UPDATE. Do not expect that this will work consistently. Dont rely on it. Learn from my mistake. This is me being nice...for now...
I am writing to express my extreme dissatisfaction with my Fieldy device and its accompanying software. The transcripts are consistently incomplete, and both the device and the app are plagued with bugs that severely impact usability, which is unacceptable for a product of this nature.
Terrible customer support. I can't get it to work.
doesn't even detect the fieldy and connect with my phone waste of money
This app keeps kicking me off my full subscription and the customer service team are not helping resolve this!
honestly it's just too beta to be charging anyone. Disconnects every 10 minutes, misses transcriptions, loses connection when you move wifi to cellular, majority of tasks get missed by the above mentioned issues.
constantly disconnecting. so frustrating. the device should have its own storage. this app is sooo unreliable. every single time I look at my device it's disconnected
Day 1 and I can't even get it set up, app keeps closing at the language selection screen.
unable to access anything. Bought two. where is support? 14 days?
it keeps lagging. I have a galaxy fold 7 the real time doesn't flow. I want it for my mother to take to the doctor but it lags to mich
Transcribes well, I have connected Fieldy to 3 different phones and it keeps disconnecting, So far battery life is 2 days if moderate use,
somehow it logged me off and data for 10 days didn't get recorded
The device itself does everything Fieldy claim. My problem was I didn't look carefully enough at the plans, i.e. I incorrectly assumed that the free plan would allow me to use it with very basic features. Fact is that the 'free' plan only gives you limited recording /month and then you must wait untill the next month starts to obtain the recording function again. In other words the cheapest way to obtain contiguous operation is to take the $22.92/mth or $274.99/an. For my use I can't justify
my opinion is going down daily still having connection issues and device will not pair they keep telling me to do factory reset as if I am doing it wrong. they said they sent video but I have not received it. when I get to 1 star I will be asking for full refund, so I can try something different
1st meeting recorded and it won't stop. Can only pause or resume. I can't access the notes. very disappointing after paying for a years subscription
It worked well until it didn't. I think after an update it stopped my conversations. So I uninstalled and then reinstalled and now it won't send the OTP so I can log back in. Also you have to be logged in for help desk so that's out too. But, it does work awesome for about a month and a half. So enjoy it while ya can. 😉
Frequent crashes. Constantly disconnects then tries to reconnect Constantly. Had to turn the device off.
it was good when it was actually working. don't recommend to buy an annual subscription as noone will reach you back to your enquiry except generic ai assistant if your device stops working after another update.
It is nice when it will connect. If it gets disconnected it occasionally has trouble reconnecting. Does not hold a charge as long as they say it does. More recently, the app won't even open and if you uninstall and reinstall you lose everything.
it won't work
the app is telling me to update as 2.9 is outdated, however it doesnt have tge option to update. is that because it wont run a new version on my galaxy s22?
the app is claiming that I need a. update but I don't see in the play store that an update is necessary. why is it asking for an update that isn't available?
I’m in sales and bought the Fieldy device to record client conversations. It worked great at first-easy setup, accurate summaries, and customizable templates. After a software update, it stopped pairing, then the power button failed. Support only told me to hold the button for 10 seconds, which didn’t work. Now it won’t turn on at all. After less than two months, I’m left with a $150 CAD paperweight and no real help from Fieldy support.
The device itself works fine. The Android app won't export conversations or summaries, a crucial function that seems to be broken. Tech support is very unresponsive as it took 12 hours to get an initial response and then another 6 hours to respond to my response. I was then told there was a problem with the app that would be fixed within 24 hours. I am still waiting with no guidance from tech support. If you buy this device be prepared for app frustrations as it does not work as intended.
Sentiment summary
93%
Positive (4-5★)
6%
Neutral (3★)
1%
Negative (1-2★)