Review Insights · Google Play
Finelo: Master Trading
Finelo Limited · 75,750 ratings · ★ 4.4
4.4
★★★★★
75,750 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
8 negative reviews mention this · 28% of all complaints
★★★★★ "they ro. your bank account without permission its theft im going to sue them.. I teether screwing others as well shame on them ive contacted an attorney who is filling a formal complaint of un otherwise of taking money out of my bank accoun…" - Michael Goes
2
"subscription"
8 negative reviews mention this · 28% of all complaints
★★★★★ "subscribed months ago and used the app for all of 2 days. found out today they have been charging me 39.99 a month ever sense. went to cancel the subscription and every method to cancel or contact customer support is down lmmfao...go figure…" - Nathaniel Siler
3
"cancel"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Terrible account service. Beware, once you subscribe, it's like rocket science to figure out how to cancel. (I still haven't freaking managed to do it.)" - ComicOzzieSU
4
"without"
6 negative reviews mention this · 21% of all complaints
★★★★★ "they ro. your bank account without permission its theft im going to sue them.. I teether screwing others as well shame on them ive contacted an attorney who is filling a formal complaint of un otherwise of taking money out of my bank accoun…" - Michael Goes
5
"scam"
5 negative reviews mention this · 17% of all complaints
★★★★★ "total scam" - Joe Mcpheter
6
"account"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible account service. Beware, once you subscribe, it's like rocket science to figure out how to cancel. (I still haven't freaking managed to do it.)" - ComicOzzieSU
7
"service"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible account service. Beware, once you subscribe, it's like rocket science to figure out how to cancel. (I still haven't freaking managed to do it.)" - ComicOzzieSU
8
"sign"
4 negative reviews mention this · 14% of all complaints
★★★★★ "I can't sign in to cancel this app and it keeps charging me" - A Google user
9
"months"
4 negative reviews mention this · 14% of all complaints
★★★★★ "subscribed months ago and used the app for all of 2 days. found out today they have been charging me 39.99 a month ever sense. went to cancel the subscription and every method to cancel or contact customer support is down lmmfao...go figure…" - Nathaniel Siler
10
"month"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Duolingo for finance but expensive. there's a sign up fee and then a monthly fee of$39." - Greg Peterson
11
"dollars"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Put my twenty dollars in, you guys want another hundred.That's ridiculousness" - Pat Harbert
12
"beware"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Terrible account service. Beware, once you subscribe, it's like rocket science to figure out how to cancel. (I still haven't freaking managed to do it.)" - ComicOzzieSU
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible account service. Beware, once you subscribe, it's like rocket science to figure out how to cancel. (I still haven't freaking managed to do it.)
I can't sign in to cancel this app and it keeps charging me
the lesson that I attend now I have learnt it is such an interesting and I hope to continue it until I'm done
Duolingo for finance but expensive. there's a sign up fee and then a monthly fee of$39.
Downloaded the app and did the first week but never opened it again. Next thing I know there is 2 different charges to my account for $26.74 and I cant get anyone to get me a refund on something I gave deleted already.
Ahhhh for that reasons I'm running ooo I will not do it again I almost fall victim
total scam
they ro. your bank account without permission its theft im going to sue them.. I teether screwing others as well shame on them ive contacted an attorney who is filling a formal complaint of un otherwise of taking money out of my bank account will see what a judge thinks about there sneaky actions once you sign up for the platform.!!!!
subscribed months ago and used the app for all of 2 days. found out today they have been charging me 39.99 a month ever sense. went to cancel the subscription and every method to cancel or contact customer support is down lmmfao...go figure. this is ridiculous I highly suggest not starting a trial based subscription with them cause even when you decide you dont like the service they will keep charging you with no way to stop it.
Deducted my money without my consent long after l had cancelled the agreement and unsubscribed from their service.
Plenty of free options out there. Don't waste your money here.
They had me pay for the program then they tell me to go download the app and the app didn't recognize that I paid anything and so it put me on a subscription and charged me more another charge so now I'm getting charged twice by these people and nobody seems to know what one hand's doing with the other there and I never did get resolved and I still lost money on it on the app charging me they don't know what the hell they're doing this app sucks and so does the people and I never did get my mone
uninformative
horrible app and just steal your money for nothing in return
awful, how do I unsubscribe immediately
They charge you $79. months after you initially sign up, even though you never activated the initial subscription.
this app is a scam.. if they didnt rip off people and concentrated on the learning part they would have suceeded more.. they cahrged me 50 dollars more than the 9 dollars i had to pay without asking..me!!!
scam. faulse advertisement i had a 50% off this that was suppost to be inverstment turned out to be so you could start. then they tryed changing me $40 without my consent. still, i'm not changing my decision until I get a.Refund
deceptive, more is required after they take your money!!
very poor experience. it only helped to learn a little. in the 20 dollars for 28 days. if not for my bank notifying me I would not have found out they have been scamming me for 39.99 a month for the past 4 months as of today. and refusing to refund my request for only today's transaction. when I never received any information about it being a subscription and not a 1 time payment and trial for 28 days. don't get scammed like me and so many other people have already..
DO NOT DOWNLOAD canceled my subscription they still charged me an extra month after I canceled after after I canceled THIEVING SCAM APP DO NOT DOWNLOAD sent me form letter saying we still charged u SCAM APP
Scam won't let you get out of subscription.Got emailed twice that I wanted to cancel.Have charged me already multiple months without a way to shut it off still waiting for a cancelation
Zero stars. Beware of Finelo & its fraudulent charges. Customer service WAS civil, but unhelpful.
Thought this might help me. talks about how I've used ai before. Which I've never used Ai to do anything. Do I have no clue what the hell this is talking about. I'm totally lost. Wish i could get my money back. I'm very computer illiterate and I never understood how to use a computer. Hasn't taught me a thing. I can't even get the auto correct to work on my phone properly. without me have to correctly capitalize my sentence myself.
All info here can be had for free and in more detail thru your favorite trading platform. When given the opportunity to do the right thing, this company will choose greed...beware.
RIP OFF! I canceled this subscription, but these THIEVES keep taking money from my bank account. DO NOT HAVE ANYTHING TO DO WITH THEM. I had to cancel my bank card and get a new one just to stop them from ripping me off!
I'm trying to cancel my subscription. I'm unwilling to continue with this app for $80+ dollars a month.
Put my twenty dollars in, you guys want another hundred.That's ridiculousness
watch out for the different add on sevices that are being offered
Sentiment summary
87%
Positive (4-5★)
5%
Neutral (3★)
7%
Negative (1-2★)