Review Insights · Google Play
FirstBank Mobile Banking
FirstBank Holding Company · 25,727 ratings · ★ 4.8
4.8
★★★★★
25,727 ratings
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Top complaints - extracted from 23 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bank"
8 negative reviews mention this · 35% of all complaints
★★★★★ "immense quality drop, ever since Firstbank was bought out by PNC. Additionally I have been working and traveling overseas these past few months. And between my card constantly being locked, and the app no longer connecting, it has been near…" - Antonio Lopez
2
"banking"
5 negative reviews mention this · 22% of all complaints
★★★★★ "immense quality drop, ever since Firstbank was bought out by PNC. Additionally I have been working and traveling overseas these past few months. And between my card constantly being locked, and the app no longer connecting, it has been near…" - Antonio Lopez
3
"account"
5 negative reviews mention this · 22% of all complaints
★★★★★ "Not enough notification options for basic account management and security with this banking app or online banking system. Very shady and incompetent goings on with this bank in general. Very outdated banking philosophy and questionable valu…" - Moon Mimid
4
"customer"
3 negative reviews mention this · 13% of all complaints
★★★★★ "poor at best can't actually do anything on it and customer service is terrible their answer to every problem I've had over the years is gobto a branch. If I could easily go to a branch I wouldn't need an app." - Jeremiah Davis
5
"service"
3 negative reviews mention this · 13% of all complaints
★★★★★ "poor at best can't actually do anything on it and customer service is terrible their answer to every problem I've had over the years is gobto a branch. If I could easily go to a branch I wouldn't need an app." - Jeremiah Davis
6
"every"
3 negative reviews mention this · 13% of all complaints
★★★★★ "poor at best can't actually do anything on it and customer service is terrible their answer to every problem I've had over the years is gobto a branch. If I could easily go to a branch I wouldn't need an app." - Jeremiah Davis
7
"problem"
3 negative reviews mention this · 13% of all complaints
★★★★★ "poor at best can't actually do anything on it and customer service is terrible their answer to every problem I've had over the years is gobto a branch. If I could easily go to a branch I wouldn't need an app." - Jeremiah Davis
8
"years"
3 negative reviews mention this · 13% of all complaints
★★★★★ "poor at best can't actually do anything on it and customer service is terrible their answer to every problem I've had over the years is gobto a branch. If I could easily go to a branch I wouldn't need an app." - Jeremiah Davis
9
"customer service"
3 negative reviews mention this · 13% of all complaints
★★★★★ "poor at best can't actually do anything on it and customer service is terrible their answer to every problem I've had over the years is gobto a branch. If I could easily go to a branch I wouldn't need an app." - Jeremiah Davis
10
"working"
3 negative reviews mention this · 13% of all complaints
★★★★★ "immense quality drop, ever since Firstbank was bought out by PNC. Additionally I have been working and traveling overseas these past few months. And between my card constantly being locked, and the app no longer connecting, it has been near…" - Antonio Lopez
11
"card"
3 negative reviews mention this · 13% of all complaints
★★★★★ "immense quality drop, ever since Firstbank was bought out by PNC. Additionally I have been working and traveling overseas these past few months. And between my card constantly being locked, and the app no longer connecting, it has been near…" - Antonio Lopez
12
"deposits"
3 negative reviews mention this · 13% of all complaints
★★★★★ "your deposits are not working as well as before. ?????" - Joan “Joann”
📋 All 23 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
poor at best can't actually do anything on it and customer service is terrible their answer to every problem I've had over the years is gobto a branch. If I could easily go to a branch I wouldn't need an app.
immense quality drop, ever since Firstbank was bought out by PNC. Additionally I have been working and traveling overseas these past few months. And between my card constantly being locked, and the app no longer connecting, it has been nearly imppssible to effectively manage my banking with firstbank.
the fact there isn't a dark mode for eye strain in this application is ridiculous. New owners of 1st bank, please do the 4 hours of coding to implement the option, like every other competitor applications has already done
Not enough notification options for basic account management and security with this banking app or online banking system. Very shady and incompetent goings on with this bank in general. Very outdated banking philosophy and questionable values. Not a safe place to store money if you are a small business owner or lower income individual. There are far better options for free. Stay safe.
honestly worst bank ever
no response. 28 years with you, basically garbage.
bank sucks not to many options in the mountains
sold out to pnc
worst banking choice ever
Not a pleasant banking experience it has been very costly and the staff members have not been very detailed on most protocols of account fee's , charges and other greed procedures! Highly unsatisfied especially when other competitors are paying you to come join them like Chase , Chime are a couple of those with customers come first not banking policies.
horrible bank
trash bank
The worst customer service experience in banking, only wells fargo could be worse!
unreasonable charges for savings account. had a min $100 account, had 100 in there, got charged $7 for the min fee last quarter, replaced it to have 100 and they charged me again this quarter because the last fee dropped me below the 100 min. con artists
works half the time to deposit checks, otherwise doesn't work. very annoying, we moved and don't have a first bank close so can't make deposits. them they limit what we can deposit so when it's not working all the time it gets frustrating
It keeps crashing down.
TERRIBLE APP☹️👎☹️👎NEEDS to be fixed!!! WORST APP EVER! it's not user friendly. it's not easy to navigate. I am extremely savvy internet user and never had a problem like I have with this one because it's quirky it doesn't respond that well and it's just junk!!!
not happy...crashes continually...I have done everything customer service suggested...still nothing...I have called customer service several times...without any suggestions to resolve the problem.
I cannot understand how this bank receives high ratings. They have no clue how to handle or process crypto transactions. Too often, they reject debit card transactions for no reason. They arbitrarily closed my account without notice because they were afraid of crypto, and I had to argue with a manager to reopen the account. They hold deposits for days and their technical support is a joke. Do yourself a favor and stay far, far away from these jokers.
your deposits are not working as well as before. ?????
button links to Google pay and Samsung pay to add your card to your digital wallet needs to be changed as Google pay isn't used anymore it's Google wallet so please fix this
App keeps crashing when attempting mobile deposit of check, specifically after snapping a photo.
after about 30 years I'm parting ways. they have no consumer loyalty and whenever things get difficult for me they are front of the line to pile on. they recently closed my main business account with zero explanation, I spoke with two different people today neither of whom could tell me why. Seems arbitrary at best malicious at worst. There are Banks on every corner in this country and I will be taking my business elsewhere.
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)