Review Insights · Google Play
FirstCry India - Baby & Kids
FirstCry.com · 1,096,408 ratings · ★ 4.5
4.5
★★★★★
1,096,408 ratings
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Top complaints - extracted from 31 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"customer"
11 negative reviews mention this · 35% of all complaints
★★★★★ "I cancelled a number of items and did not receive any refund. What is worse is that they make you talk to bot when contacting the customer services and even after 20 days my issue didn't get resolved. I'm extremely disappointed in this app" - rufaidah k
2
"service"
10 negative reviews mention this · 32% of all complaints
★★★★★ "I cancelled a number of items and did not receive any refund. What is worse is that they make you talk to bot when contacting the customer services and even after 20 days my issue didn't get resolved. I'm extremely disappointed in this app" - rufaidah k
3
"refund"
9 negative reviews mention this · 29% of all complaints
★★★★★ "I cancelled a number of items and did not receive any refund. What is worse is that they make you talk to bot when contacting the customer services and even after 20 days my issue didn't get resolved. I'm extremely disappointed in this app" - rufaidah k
4
"return"
7 negative reviews mention this · 23% of all complaints
★★★★★ "I am using this app since 2 years initially they were good with return ,refund policy but from some time they don't pickup return parcels and if they do so they don't initiate refund my parcel is already picked since 1 month but no refund h…" - Sheetal
5
"firstcry"
7 negative reviews mention this · 23% of all complaints
★★★★★ "Its a shame for firstcry that it is having such a pathetic costumer service.After constant delay processing my return request since 1 and half month they simply just closed the return window. Now I m forced to keep the product.They just app…" - Gayatri Deb
6
"product"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Its a shame for firstcry that it is having such a pathetic costumer service.After constant delay processing my return request since 1 and half month they simply just closed the return window. Now I m forced to keep the product.They just app…" - Gayatri Deb
7
"days"
5 negative reviews mention this · 16% of all complaints
★★★★★ "I cancelled a number of items and did not receive any refund. What is worse is that they make you talk to bot when contacting the customer services and even after 20 days my issue didn't get resolved. I'm extremely disappointed in this app" - rufaidah k
8
"experience"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Pathetic customer service experience. Even after selecting refund to first cry wallet Amount is not reflecting in wallet. No proper response from support." - Om Prakash
9
"delivery"
5 negative reviews mention this · 16% of all complaints
★★★★★ "one of the worst app which is using worst delivery partner (xpressbees) and his delivery manager is very abusive and cheap. I will never suggest this app to anyone." - Rizwan khan
10
"request"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Worst experience.Replacement request for baby gear still pending after 10days.No proper response on customer care.Don't buy anything from first cry." - Vedika Parolkar
11
"care"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Worst experience.Replacement request for baby gear still pending after 10days.No proper response on customer care.Don't buy anything from first cry." - Vedika Parolkar
12
"customer care"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Worst experience.Replacement request for baby gear still pending after 10days.No proper response on customer care.Don't buy anything from first cry." - Vedika Parolkar
📋 All 31 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I cancelled a number of items and did not receive any refund. What is worse is that they make you talk to bot when contacting the customer services and even after 20 days my issue didn't get resolved. I'm extremely disappointed in this app
Pathetic customer service experience. Even after selecting refund to first cry wallet Amount is not reflecting in wallet. No proper response from support.
They keep on delaying deliveries and then cancel.
customer service is worst worst
one of the worst app which is using worst delivery partner (xpressbees) and his delivery manager is very abusive and cheap. I will never suggest this app to anyone.
they don't refund and not have customer service
Worst experience.Replacement request for baby gear still pending after 10days.No proper response on customer care.Don't buy anything from first cry.
things are good but my refund is very poor they already taken my thing and still saying I did not pickup
hopeless I didn't receive the refund after repeated requests till now I have not received the refund till today ie 9th May despite many requests to first cry
I am using this app since 2 years initially they were good with return ,refund policy but from some time they don't pickup return parcels and if they do so they don't initiate refund my parcel is already picked since 1 month but no refund has been received yet.Not going to buy again
Very bad delivery service. I ordered a product from this site and it's been more than 35 days. Still no delivery. Even though I received messages stating that the product will get delivered soon, no attempts have been made.
very disappoint.I ordered baby hug product. then I created return request.but no one picked up nd directly request was cancelled by first cry. Nd customer care service FC chat is very poor. can't understand problem.
next day delivery hota hai lekin delivery date p shipment delayed dikha deta hai. usme bhi 2-3 days ho jate hai . kbhi kbhi ho jata hai chalta hai lekin last 5-6 times se har order k sath ese hi ho rha hai. to kya fayda hai yha se shopping krne ka
Worst experience. I had a size issue with the product, so I raised a return request. The person did not come for pickup and marked a quality issue, rejecting the return. Another update- after many emails and talks to customer care, the product was pickedup, now refund is rejected by saying the product returned is incorrect. than why is was pickedup. fraud firstcry. i asked to return the product but they refused to return.
bad worst
most time loading
Good product quality, but the courier service used is very poor. Do not fully rely on the delivery date shown on FirstCry online orders. The product may get delivered 5-7 days later than the promised date, or in some cases, delivery attempts may be marked falsely without actual delivery. You may use the platform for shopping, but avoid depending on it for urgent orders. Offline purchase options may be more reliable.
very poor service and worst customer care service
very worst app they are not responsible with public, and very bad process for the defective electronic product, they never consider our return requestation they are only interested in sale the product, so don't go with this app, i have a bad experience 😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭 😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭
worst delivery for FirstCry
अगर आपके प्रोडक्ट का साइज़ मैच नहीं करता है, तो वे रिफ़ंड, रिटर्न या एक्सचेंज करने के लिए तैयार नहीं होंगे, ऐसे में आपके पास कोई दूसरा विकल्प नहीं बचेगा। उसे प्रोडक्ट को तकिए में डाल दे और उसे तकिए की तरह ही इस्तेमाल करें और कोई दूसरा विकल्प नहीं होगा। या फिर रख लें या किसी को गिफ़्ट दे दें। 1 स्टार दिया है, क्योंकि -स्टार देने का कोई ऑप्शन नहीं है।
its really really really pathetic, ridiculous ans worst service app i have seen. i hd received order on 18/4/26 and it's damage i raised the issue as per customer support executive they told we replace the part but part not available & its canceled from backend, now I hd once again replacement ordered placed but till the date no one courier person yet to come for return pickup.15to20 times I called the customer support team but they are also helpless bcoz all support team is handicap helpless
8th May, 2026: Never buying again from firstcry. I purchased a scooter for my child. Very bad quality and manufacturing defect still furstcry is not replacing it since last 3 weeks. Very bad app. The products are good but app is too buggy. There is a continous irritating notification to enable Notifications. App behaves weirdly. Se tions are too confusing and navigation is not easy. Interface is too cluttery. You should learn from Meesho or Myntra about how to make good shopping app bugfree.
this app not refund my rupees in my account or wallet or cash refund section.....i have very bad experience from firstcry, please refund my payment in my original bank account
Thi is the topmost ueless aap ,never buy anything from his aap ..i ordered stroller and I received with missing parts ...purchase k time clearly mention tha ki 7 days return opolicy h leykin baad me only replacement plicy show ho rki thi ...and customer support bilkul zero ..I have not recieved replaclent request approvel ...ths aap is topmost horible never buy from tis aap
very good
problem to adjust refund amount
Its a shame for firstcry that it is having such a pathetic costumer service.After constant delay processing my return request since 1 and half month they simply just closed the return window. Now I m forced to keep the product.They just appolozize publicly to get new costumers.No resolution till now.Is this the service towards the old regular costumers or the failure of firstcry as a retailer??
worst service, products delivered with missing parts, poor response, delay service
bahut high price hai
We usually order a lot of stuff for our kids and other kids as per need and usually we like the products that firstcry is providing. But I think this app has failed in query resolution because the customer care executive will not directly talk to you, you have to communicate with the bot which is already providing pre decided options which doesn't resolve the issue we are facing right now. I am a club member and I am very disappointed.
Sentiment summary
89%
Positive (4-5★)
2%
Neutral (3★)
10%
Negative (1-2★)