Review Insights · Google Play
Fitbit
Google LLC · 1,262,161 ratings · ★ 4.1
4.1
★★★★★
1,262,161 ratings
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Top complaints - extracted from 64 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"fitbit"
19 negative reviews mention this · 30% of all complaints
★★★★★ "recently, the Fitbit app has gone downhill fast. The app does not consistently record my sleep, whether I use the start sleep and end sleep function, or automatic detection. And, the app won't let me manually log my sleep anymore. This seve…" - Brian Gould
2
"update"
14 negative reviews mention this · 22% of all complaints
★★★★★ "The latest update has messed up the Food tracking and now I can't see the calorie count on the main page. Update: Tried the steps suggested by the developer. Not only did it not work, my previous food data has mostly disappeared. This week'…" - Elizabeth Lin
3
"watch"
13 negative reviews mention this · 20% of all complaints
★★★★★ "no longer sinks with pixel watch" - Jason Humphrey
4
"google"
12 negative reviews mention this · 19% of all complaints
★★★★★ "when the Google Health App is expected to be available?" - Mohd Danish Sheikh
5
"since"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Y'all need to get that period tracker fixed. I've been using Fitbit for over 10 years, but am now seriously looking elsewhere. Ever since the merge with Google, I have been experiencing problem after problem. Get it together!" - Lynda Roberts
6
"longer"
9 negative reviews mention this · 14% of all complaints
★★★★★ "no longer sinks with pixel watch" - Jason Humphrey
7
"steps"
9 negative reviews mention this · 14% of all complaints
★★★★★ "The latest update has messed up the Food tracking and now I can't see the calorie count on the main page. Update: Tried the steps suggested by the developer. Not only did it not work, my previous food data has mostly disappeared. This week'…" - Elizabeth Lin
8
"work"
8 negative reviews mention this · 13% of all complaints
★★★★★ "The latest update has messed up the Food tracking and now I can't see the calorie count on the main page. Update: Tried the steps suggested by the developer. Not only did it not work, my previous food data has mostly disappeared. This week'…" - Elizabeth Lin
9
"sleep"
8 negative reviews mention this · 13% of all complaints
★★★★★ "the AI updates are complete trash, and sleep tracking breaks for people with split sleep schedules" - Risky Raccoon
10
"working"
8 negative reviews mention this · 13% of all complaints
★★★★★ "my fitbit charge 6 was working fine until... now my app on my phone says it can't find my fit, and as of today, my steps and sleep as well as the other things I was using. very disappointed." - Lenore Packard
11
"data"
7 negative reviews mention this · 11% of all complaints
★★★★★ "The latest update has messed up the Food tracking and now I can't see the calorie count on the main page. Update: Tried the steps suggested by the developer. Not only did it not work, my previous food data has mostly disappeared. This week'…" - Elizabeth Lin
12
"been"
7 negative reviews mention this · 11% of all complaints
★★★★★ "recently, the Fitbit app has gone downhill fast. The app does not consistently record my sleep, whether I use the start sleep and end sleep function, or automatic detection. And, the app won't let me manually log my sleep anymore. This seve…" - Brian Gould
📋 All 64 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
no longer sinks with pixel watch
the AI updates are complete trash, and sleep tracking breaks for people with split sleep schedules
Broken App. Installing on a child's phone produces an infinite loop of ask a parent to help screen.
I have had 3 fitbits, I have loved everyone at the start but they have never lasted more than 2 years each, now finding another watch
I wouldn't recommend this app and fitbit devices to anyone. You need a subscription for functionality and metrics that are free in other tracker/smart watch brands. Also, keep in mind that some metrics have regional restrictions and device just collect them if your region didn't match
Im glad they're killing this overpriced junk.
keeps installing itself. no thanks
doesn't connect to the store to change watch faces and tiles.. deafult everything... this just happened but noticed my sleep wasn't tracking like before.. also just to state i am syncing my 2nd replacement watchface due to the metal coming off the bottom .. in 3 months both times.
4/25/26 update. Calorie tracking is still seems broken. Ohh well, I downloaded a new tracker now so Fitbit will no longer be getting my money. How is calorie tracking so difficult to understand in this app, it makes no sense. It is 8am I've eaten 0 calories and the app says I only have 667 remaining!? Why would anyone want the calorie target to constantly change throughout the day? Just show the total target and leave it alone, pathetic app
The new update to 4.68 is a complete and utter disaster of a UI before. I was able to see my workouts Monday through Friday or Monday through Saturday. however, now that format is gone and it just has a list of workouts to choose from that I did not choose. there's this new feature where it's a live workout. I don't like that at all. they made the UI more complicated. they shouldn't have did it. I should be able to just see my workouts Monday through Friday like I've usually done.
This app is frustrating for two reasons. One, Believe it or not, the app will not tell you your pace per kilometer on a run but will tell you what it is on a walk. How can a fitness app not tell you what your pace per km is? it really is mind-blowing. Also, My watch and the app are giving me two different sleep times and two different scores even though I only track my sleep with the watch. My guess is that they are getting the awake time wrong on the app. But how do I know for sure.
With every update SPo2 and skin temp permission get overriden,how lazy are developers such pathetic app
Never order this app. Why is it in my profile? How did it get in my profile.
I can no longer track my exercises with the GPS. loses connection even with all background permissions allowed and no restrictions. No point even owning a fitbit anymore.
It is no longer syncing exercises to the app. I've done multiple elliptical and weight lifting sessions that do not appear there.
Garbage. Downloaded and subscribed in anticipation of the Fitbit Air being released. The app is so bad there's no way I'm buy the wearable. it is supposed to pull data from other apps but it doesn't, or if it does it's wrong. Advertised as providing "AI insights." That's all BS. It has crummy little work out suggestions etc but they are pretty lame. I have a lot of Google products and am in the ecosystem but this app and Google Health are a joke.
Ever since Google bought them out, my Versa 3 has not worked properly.
my fitbit charge 6 was working fine until... now my app on my phone says it can't find my fit, and as of today, my steps and sleep as well as the other things I was using. very disappointed.
can't sinc it to my phone been trying for ages still no chance I give up ,since the last update 😒.
I had to turn OFF parental supervision in the GOOGLE Family Link in order for my daughter's phone to be signed into Fitbit. Prior to turning the GOOGLE application (Family Link Supervision) off, it continously errored out stating it was managed by an organization. This is a FLAW. I should not have to END keeping my child safe and monitored to allow fitbit. BOTH applications are GOOGLE. Correct your code Google.
old FITBIT UI was very well designed. how can a company like Google come in and take just to good parts of the UI and do away with them. it feels like Google is intentionally trying to wreck Fitbit. I miss the old dynamic data display. Showing only days of a specific week month or year makes the data much harder to visualize.
Since buying my Charge 6, the custom watch faces and apps do not show in the mobile app (tried all suggested fixes). There are numerous people with this issue, Android and Apple, but still no fix (1 month now). All I'm told is it's being worked on, I love the watch but I am now wishing I bought another brand. ***Thanks for the reply, tried and still not working (have done this several times before as suggested by support. Software latest version on Android 16).
update. since the last software update the tracker no longer updates the server after 10pm. another lousy update. I've cleared the cache, restarted my phone. turned Bluetooth off and on. still rubbish this is a review for the app, not the watch. I have to reinstall the app every week because it stops working, just a blank screen. This never happened until Google bought Fitbit. I truly do not understand why Google sucks so badly.
this is getting stupid to use. it doesn't know anything anymore.
4.68 was a massive downgrade for the public preview. instead of an ai coach that listens and made a plan that suits you as an individual that takes your health needs into account and doesn't unilaterally change you plan the way 4.67 did. 4.68 gives you a "coach" driven by the algorithm. if your not a perfect human male you get ignored overriden and treated like a disobedient child. no longer allowed whole-week rigid dr approved plans, only "flexible" algorithm plans ignoring your health needs.
Fix this known glitch! Food tracking is adding up to 50 additional items with no way to bulk delete them. It looks like I consumed 9000 calories today
update 4.68 transcription error still hasn't been resolved. specifically, I bought versa 4 for speech to text and haven't been able to use it for months.
this app is great if you want to be lied to. it gives you a 25 to 50 percent bonus of steps, great if your goal is to be stroked!
difficult to connect to my watch
-Calorie count is all over the place depending on where you look at it in the app. -Recent food tab is empty. -Food log entries disappear or get duplicated. -Today tab won't show weight and sleep data from health connect. -Bugs take forever to get fixed if they ever do. Regarding the reply. I've already tried all the suggested steps to no avail. Fitbit support is well aware of these issues and has done nothing to address them. The issue with the today tab and health connect is over a year old.
The longer I use it the more I hate it. It periodically just stops counting steps, it won't show my speed on bike rides, the calorie counter will just up and stop working, this is absolutely the single worst fitness app I've ever used.
The new public preview is ugly as sin & you can't find anything. Not to mention, it barely tracks anything accurately after recent updates unless you like swapping back & forth constantly between the old & new versions, which is a pain. My biggest irritation is that I've done every single thing I could do to try & fix things on my end, & yet, they still insist that it's probably on my end. No, it's this recent update, and your new terrible layout that you introduced that broke everything.
I have been using Fitbit since 2017, and the app was great. However since 2026, the app is not working as it is supposed: 1) copying data from one day to the other 2) logging manually an exercise does not calculate the steps. 3) if I use delete activities to fix the copying, it deletes the data but suddenly, I find the day after deleted as well. These issues have existed for months based on reviews, but there is no fix.
Does not work like it used to, only will log about one day a week. Wish it was still owned by fitbit
it's now just a black screen. nice job
Some exercises which I logged on the pixel watch 4 get lost and can't find them in the Fitbit app on the watch or phone app. This never occurred till the recent update.
very disappointed. since installing this software update fitbit charge 5 stooped working. Have tried restarting fitbit multiple times. Also tried reset via 3 power blips in 8 seconds. Always fails.
after latest update charge 6.... yet again more problem. started with caloriesnot logging now no recent foods snot working. Did all the ususall attempts to fix, dudnt work. contacted support who eventually admitted a problem with there us a problem with the app. Why ih why cant Google get this right so many reviews since Google took over its all gone downhill. After 8 years of fit bit use this will be my last one. I have had enough and Google doesnt care.
i absolutely loved fitbit until the google merge/ takeover. now it's terrible, they ruined a great thing. the app is a blank screen half the time, sometimes for days, it doesn't sync, doesn't auto recognize workouts like it used to, doesn't track sleep or hr half the time, randomly deletes food logs, etc. i've used fitbit for over 10 years but will be buying a different brand now.
After 13 years with Fitbit, it's time to say goodbye. I am the only person who continues to use Fitbit within my family. The platform has never been the same since Google took it over but I still continued to wear my Fitbit One. I now need "move" my account and merge it with Google but I cannot do this as my email address is associated with a Family Account, which I did not create. Therefore my options are simple, create a new email address or leave Fitbit altogether. See ya 👋 It's been fun.
Great device, GARBAGE APP!!! App never works properly thus making the device useless!!! The developer doesn't seem to care cause still having same issues years later and they respond with the same replies that never work!!!
The latest update has messed up the Food tracking and now I can't see the calorie count on the main page. Update: Tried the steps suggested by the developer. Not only did it not work, my previous food data has mostly disappeared. This week's is completely gone. 😞
recently, the Fitbit app has gone downhill fast. The app does not consistently record my sleep, whether I use the start sleep and end sleep function, or automatic detection. And, the app won't let me manually log my sleep anymore. This severely limits the usefulness of Fitbit. I've relied on Fitbit to tell me how much sleep I've been getting, and it's no longer doing this accurately. I've called customer support three times about this over the last two weeks, but they weren't able to fix it.
well sadly this app is forced for you to keep buying stuff and they work only limited time until update that isn't allowed to go further. they literally track that you just out of warranty and then don't give you update so they offer you discount on new watch . sorry guys you follow my profile you want my locations always on so for privacy reasons and for marketing forcing reasons i wont return soon . update made my watch not work so as minimalist i dont accept this to be reason not to use it
not syncing my steps again do I need a new tracker or should I forget the whole thing and use my inspire as a watch only ☹️ not impressed.did what you suggested but my steps are not being added do I need a new tracker or should I not bother with the app any more and use it as a watch
I want a way to turn off all the ads for Fitbit Premium. Once I've said "not interested" I'd like that to be respected instead of being fed the same ad seconds later.
I'm not a fan of the UI: it's difficult to figure out where to go to get the information I want. For example, getting historical data is not intuitive. The AI Coach is not useful to me: it's ok for analysis, but not for the coaching I need. I'm clearly not the target audience for this app and service. Even after 6 months, I struggle with answering why I bother with the app outside of it being free.
Everything works fine except the absolutely bonkers "Cardio Load" feature which is broken. You can turn it off, but it still spits broken warnings at you even when it's off. Please fix.
I have no clue what it is.
when the Google Health App is expected to be available?
+ 14 more in the clipboard copy
Sentiment summary
78%
Positive (4-5★)
6%
Neutral (3★)
16%
Negative (1-2★)