Review Insights · Google Play
Google Health (Fitbit)
Google LLC · 1,287,763 ratings · ★ 3.8
3.8
★★★★★
1,287,763 ratings
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Top complaints - extracted from 85 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"fitbit"
43 negative reviews mention this · 51% of all complaints
★★★★★ "Horrible disappointment for Fitbit users, in all respects. Unfriendly, just a bad app compared to fitbit." - A
2
"google"
35 negative reviews mention this · 41% of all complaints
★★★★★ "Not a fan of the set up for the new app, strongly preferred how the fit app layout was, especially when it came to previous days. I get what Google was trying to do but it isn't as seamless or as efficient as the previous app. My watch is g…" - Zenith Nerio
3
"watch"
20 negative reviews mention this · 24% of all complaints
★★★★★ "Not a fan of the set up for the new app, strongly preferred how the fit app layout was, especially when it came to previous days. I get what Google was trying to do but it isn't as seamless or as efficient as the previous app. My watch is g…" - Zenith Nerio
4
"health"
19 negative reviews mention this · 22% of all complaints
★★★★★ "Google health doesn't allow me edit my step count goal on my Fitbit Versa 3. The goal on the app can be edited but it doesn't sync that to my Fitbit. Please FIX!" - Carl Birt
5
"sleep"
18 negative reviews mention this · 21% of all complaints
★★★★★ "Suddenly stopped showing sleep stages (REM etc) - now only Asleep vs Restless vs Awake. I did not change anything in the settings or in the way I wear the watch. :-/ Also every time I open the app the date or time zone is messed up in some …" - Basile Van Hoorick
6
"google health"
18 negative reviews mention this · 21% of all complaints
★★★★★ "Google health doesn't allow me edit my step count goal on my Fitbit Versa 3. The goal on the app can be edited but it doesn't sync that to my Fitbit. Please FIX!" - Carl Birt
7
"data"
13 negative reviews mention this · 15% of all complaints
★★★★★ "Workouts disappear, it only measures steps, partial data. The app is inferior even compared to Fit. i followed your suggestions but, workouts keep disappearing. Also, sometimes a workout is saved but the data is gone. Like this morning-it o…" - Joseph Bloomstin
8
"tracking"
12 negative reviews mention this · 14% of all complaints
★★★★★ "I wear my pixel watch and use the app regularly, but it always auto logs the wrong activity. no big deal, I'll just go edit it... wait where do I do that? oh yeah there is NO WHERE to see the activity or edit it! and when you try to use the…" - Chase Esteves
9
"change"
11 negative reviews mention this · 13% of all complaints
★★★★★ "Suddenly stopped showing sleep stages (REM etc) - now only Asleep vs Restless vs Awake. I did not change anything in the settings or in the way I wear the watch. :-/ Also every time I open the app the date or time zone is messed up in some …" - Basile Van Hoorick
10
"work"
11 negative reviews mention this · 13% of all complaints
★★★★★ "Workouts disappear, it only measures steps, partial data. The app is inferior even compared to Fit. i followed your suggestions but, workouts keep disappearing. Also, sometimes a workout is saved but the data is gone. Like this morning-it o…" - Joseph Bloomstin
11
"doesn"
10 negative reviews mention this · 12% of all complaints
★★★★★ "Google health doesn't allow me edit my step count goal on my Fitbit Versa 3. The goal on the app can be edited but it doesn't sync that to my Fitbit. Please FIX!" - Carl Birt
12
"phone"
10 negative reviews mention this · 12% of all complaints
★★★★★ "6/29 why tf is my fitbit app now part of google? Is google stupid? adding meals: over easy egg come up as a smoothie....12/26 POS! Still not staying connected. Now cant find it 12/24 still having to Uninstall and reinstall for it to work. 1…" - Becca Jade
📋 All 85 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Such an awful, ugly UI. worse than before a lot
Horrible disappointment for Fitbit users, in all respects. Unfriendly, just a bad app compared to fitbit.
Suddenly stopped showing sleep stages (REM etc) - now only Asleep vs Restless vs Awake. I did not change anything in the settings or in the way I wear the watch. :-/ Also every time I open the app the date or time zone is messed up in some way
fitbit app was way better. I don't like it being connected to my Google.
Workouts disappear, it only measures steps, partial data. The app is inferior even compared to Fit. i followed your suggestions but, workouts keep disappearing. Also, sometimes a workout is saved but the data is gone. Like this morning-it only recorded the time, not my cycling distance or any other stats."
Unable to detect any step , this app is for decoration only useless
I miss the Fitbit app. I was so upset that Google ruined a perfectly good app.
Charge 6 and app worked fine until merger. Battery life now dies in less than 5 hours now, tracker constantly restarts, screen went blank, only can see stats on app, won't update and the coach logs added pics of foods but does not save to recent logged items to system to make easier to find. Sleep and step tracking totally incorrect. Score should be a negative 5 stars now
charge 6 won't sync properly, and the battery will only charge to 46% no matter how long it charges. It seems all problems started since the last update, but others' online report similarissues.
6/29 why tf is my fitbit app now part of google? Is google stupid? adding meals: over easy egg come up as a smoothie....12/26 POS! Still not staying connected. Now cant find it 12/24 still having to Uninstall and reinstall for it to work. 12/21 STILL DOESNT WORK!! 12/17 still doesn't sync unless I Uninstall the app!!! 12/12 Still doesn't work. Won't stay sync to phone. Have to Uninstall app to connect 12/5/24 FIXED THE DAMN APP!! Or refund me my fitbit! 11/2024 POS
not user friendly
This app is TERRIBLE! I didn't have problems when it was just the Fitbit app, but now that it turned into Google health, I have had nothing but problems. The app doesn't match what my watch says, it doesn't show or tell you as much as the Fitbit app did. I just want to go back to the Fitbit app and you can't. Why have a fitness tracker when nothing is accurate. My watch will have 75 percent battery life and I keep getting notifications that my battery is dead. Just constant mistakes!
Fitbit was better. This one looks clunky and crowded. It's also harder to use and difficult to navigate.
I used to love the Fitbit app. It was easy to read, see what was going on with my body and fitness and it was easy to log exercises and sleep. Now it's complicated, ugly to look at, difficult to log information or just even find the status. I cannot change the appearance or what stats I want to see when I open the app like I used too. The update is horrendous.
The new update to Google Health was the worst thing ever. No longer getting accurate sleep scores (it thinks I'm asleep while watching tv), my Versa 4 no longer gets notifications or shows who is calling. I've tried all the steps; force stopping, re-paring, logging out and back in both devices. I even have a Google phone I'm now thinking of switching to Garmin.
They ruined a great app for absolutely no good reason. If I had known this was going to happen I wouldn't have recently bought a new watch. Still going to switch to Garmin and I think this is my last straw with Google. No more Home devices, no more Android devices, no more Gmail, no more searching with Google. I'm done.
Google Health not tracking golf using Pixel watch 3
I have been using fitbit for many years, but the change to Google health app from fitbit app is pushing me to become an apple customer. The new app is not as friendly as fitbit was. Sleep tracking is not accurate at all.
my versa3 and my phone are receiving my wife's information and not mine?
Sleep score is completely inaccurate. To the product manager who should be reading this: I challenge you to lay awake all night staring at the ceiling, unable to quiet your thoughts and fall asleep. Then in the morning with your giant headache, open your watch and be gaslighted by your google pixel watch claiming that you slept for 8hrs30 mins with a score of 78. This has happened to me many times. I think this used to be more accurate, it is terrible now.
The change from fitbit to Google health is a disaster. Food and calorie tracking are gone, replaced with unworkable slop. No calorific goal setting, no custom food, no adding calories. It is literally ruined. Who though this was a good idea. A ui makeover was needed but not the removal of the best features. Look for an alternative.
I want my Fitbit app back!!! it was clean, easy to navigate and easy to use. This app is a disaster. can't find anything, going around in circles, things are not syncing. why would you get rid of a superior product and force people to use this garbage I've been a loyal fitbit user for over 10 years and am ready to give up on it completely. a shame what Google has done to this product
for 2 weeks now I've not been able to sign in with Google ever since this Fitbit was gone and this NEW APP got updated and changed I cannot use my watch because I cannot LOG IN TO THIS APP !!!! updated review!!!! 6/28/26!! I was all set and in the app for 2 days got logged out and now cannot get back in for the last 5 DAYS NOTHING BUT A WHITE SCREEN AGAIN ALREADY DID FORCE STOP UPDATED IT UNINSTALLED it and STILL CANT USE MY WATCH !!!! N
Fitbit was ruined by google. The new application design is horrible. Now instead of what is important to you being on the home screen, what is important to them is on the home screen. All this AI is unnecessary also. Given that google has no plans to go back to the old interface, time to get a new watch and put money somewhere else because google sure does not want it. If could give it zero stars would do so.
The new app will not let my app work properly. Will not pull up the screen on it. Does not work period!! And when I try to pair my phone, it says, app needed for this to work. Did all of that and uninstall and reinstall, still nothing? When I goTo Bluetooth and try to pair, it says app needed for this device
The new app is significantly worse than the original Fitbit app. The food tracking section is so inconvenient and not user friendly. Also, not allowing custom food input or calorie only input is crazy because plenty of barcodes aren't even recognized by the app right now. Yikes.
fitbit elevation data continues to be inaccurate since this app replaced fitbit app. Very disappointed.
where's my fitbit versa lite watch app?
Charge 5 stopped working with app, won't give me any info anymore.
So Bad after the 'Update' I am all for progress and using modern tools, but try keeping the good of the old, and introduce the best of the new. This app gives me great sleep scores when I wear my watch during the night. It gives me a poor sleep score once every 6 days or so when it is charging overnight. Somebody must be asleep at Google.... The old app made it easy to view past data and dig in a bit. The current app - useless.
Update: I rated this 5 stars when it was fitbit. Somehow one of the largest tech companies in the world took what was basically the perfect app and made my devices borderline unusable. Extremely hard to get it syncing correctly. Taking away the online dashboard makes no sense. It was already built and working great, just maintain it. All they had to do was not change anything, but in their infinite arrogance they ruined it.
won't pair to phone although previously did
Google removed some great features that were available in the Fitbit app like EOV chart. They really messed this up.
All sorted now. Ditched the Google health/Fitbit and bought a Garmin.
Thanks for ruining yet another good app. it worked just fine before. now it glitches non stop and I cannot manually add or edit foods. Barcodes that used to work now do not. Y'all need to stop breaking things that are working just fine.
Update. This is now a completly different app. Display looks like it was designed by a toddler, and why does it need constant access to my location? Why does it need to run constantly in the background? The watch does all the work. The app is just for displaying the data. Why so intrusive?
all fibit history lost. Fitbit app IOS with login with yahoo account suddenly replaced by Google Health which requires Gmail account login. Hist.data not migrated. Fitbit app no longer available, GH app login with fitbit login credentials is blocked, fitbit site no longer operational. Then horrible process of downloading hist.data trying to get it imported in IOS GH app, proved impossible. How difficult can these developers make our lives, how complicated can they make it ?!?
the fitbit app was fine, and all of a sudden having google health shoved down my throat really sucked. i didn't buy a google watch, i bought a fitbit. FOR A REASON. since the change the layout of the app is not intuitive at all, you cant find half of what youre looking for, and even if you do find it, good luck because the watch didnt record it!! the sleep part is the worst, looks horrible, doesnt sync right, and so much more. this has actually made me not ever want a smart watch again.
cant seem to get in the app like directly when it was fitbit. I want to go back to fitbit. I have been in the app and now it is not letting me back into it. It indicates I have to sign back in and it just loops. I have ask to reset the password and never receive the instructions to reset. very frustrating when I want to get into the app. I have been trying all morning and still have not recieved the instructions.
since the app became health app I have problem with the battery its dies to quickly
Fitbit app was 10x better.
Ever since this changed from Fitbit to Google Health the app is garbage. It took me like a week to get it to sync to my phone, but now the Find My Phone feature does not work. I've tried absolutely everything. It's just broken.
the food calculator is screwy, same calories for a quarter cup as a whole cup. default units for several foods can't be changed. Hasn't reported sleep stats for several days. what is wrong with this app? I want the old Fitbit app back
The Google Health app is absolutely terrible. I don't want to give it even one star. My workouts are not posted accurately in the app and trying to provide feedback or get help seems impossible. There's a "feedback" button where you verbally record your complaint. I have yet to get any response. My FitBit is nothing more than a watch at this point. Total disappointment. Bring back the FitBit app!
After being fitbit owner for more than 10 years and with Google acquisition , this app becomes pure garbage as it always happens with anything Google acquire. So much glitches lately with plugs food, so much not finding products which used to be in data base. Time to switch and star posts on social media about this garbage so people make right decisions for proper app and wearable
I hate you and your new updates. why u suck?
downgrade from fitbit app...im forced to use it so 💀
Exercise map routes refuse to show. gps is connected, app has location permissions. it was working fine before the change from fitbit to Google health. After a walk or a run the gps map route just doesn't show. tried uninstalling, cleared cache and data. even bought a new fitbit. nothing works.
I had a popup for free premium membership until Sept 28th 2026. I signed up this morning. I went ahead and tried to cancel it and it does NOT list it under my subscriptions. I did the help option for them to call me. I have now been on this call since 10:57 am est. The car is NOT helpful and continues to have me repeat steps to get the same result. I WANT THIS CANCELED!
cannot set watch face
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Sentiment summary
68%
Positive (4-5★)
6%
Neutral (3★)
27%
Negative (1-2★)