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Review Insights · Google Play

FITPASS - Fitness & Wellness

FITPASS (Workout, Fitness, Weight Loss, Health) · 30,041 ratings · ★ 4.1

4.1
★★★★★
30,041 ratings
5 ★
21,657 (72%)
4 ★
2,095 (7%)
3 ★
698 (2%)
2 ★
0 (0%)
1 ★
5,589 (19%)
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Top complaints - extracted from 11 negative reviews

Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.

1
"support"
3 negative reviews mention this · 27% of all complaints
★★★★ "support sucks it's not worthy taking their plan" - Shivam

📋 All 11 negative reviews

Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").

★★★★ Vishal Chaudhary 5/3/2026 v8.5.6
It was a very bad experience, had neither track the correct activity nor provided resolution for my query from the last 5-6 days
★★★★ ROYLAN PAIS 5/3/2026
I’m consistently unable to use the QR scanner at my fitness center. Every time I try to check in, the app displays a generic 'something went wrong' message. It’s making it very difficult to actually use my membership.
★★★★ Rahul Choudhary 5/3/2026 v8.5.6
Not able to sign up tried multiple times even with multiple numbers still it shows something went wrong
★★★★ Shivam 4/30/2026 v8.5.5
support sucks it's not worthy taking their plan
★★★★ CMA SMIT SHAH 4/29/2026
one of the worst gym tie-up I saw with fitpass.
★★★★ Rohit Mnsure 4/28/2026 v8.5.3
This is a very bad app, customer support is also very bad
★★★★ KK 4/28/2026 v8.5.5
Worst App. I had planned a call with the Nutritionist. But didn't receive any vall from them as per my time slot. After 30 mins from my time slot, I received a call and when I picked it up, it was immediately disconnected and the status on the app said the user didn't receive the call. I tried to call back on the same number immediately multiple times but I got a message that no agent is available to take calls. When I tried to chat with Customer support, there was no response.
★★★★★ rajesh kumar 5/8/2026 v8.5.6
personally in my area, the gym registered with this app are not worth it.
★★★★★ Shiwangi Kaushik 4/30/2026 v8.5.3
good
★★★★★ Sarat Chandra 4/28/2026 v8.5.5
App stops suddenly. it will not restart.. so disappointed
★★★★★ Priyanshu Sharma 4/28/2026 v8.5.5
I got Fitpass membership voucher from BOB eterna card but the voucher is giving an error saying the "maximum attempt for my registered mobile number has been reached" therefore , not able to use the membership.

Sentiment summary

79%
Positive (4-5★)
2%
Neutral (3★)
19%
Negative (1-2★)

✓ Strong positive sentiment - clone path is harder, users like the existing app.