Review Insights · Google Play
Flex - Rent On Your Schedule
Flexible Finance, Inc. · 101,558 ratings · ★ 4.7
4.7
★★★★★
101,558 ratings
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Top complaints - extracted from 49 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"rent"
15 negative reviews mention this · 31% of all complaints
★★★★★ "I am weary to try from all recent negative submissions. sounds like live support is hardest hurdle for this service. good luck renters" - Ed Bogan
2
"flex"
13 negative reviews mention this · 27% of all complaints
★★★★★ "flex was great when I started it, but now on top of the 14.99 membership fee, they are charging an extra 11.75 a month for using my debit card to pay them! I was never notified of the change..." - Pam Evans
3
"payment"
13 negative reviews mention this · 27% of all complaints
★★★★★ "I would not trust them. I used flex for 5 years and never had an issue. this month my rent was $1,400. 00 they're trying to charge my account $2,296 well they already took out 843. they're now telling me that the payment was not processed. …" - K K
4
"service"
11 negative reviews mention this · 22% of all complaints
★★★★★ "I am weary to try from all recent negative submissions. sounds like live support is hardest hurdle for this service. good luck renters" - Ed Bogan
5
"month"
9 negative reviews mention this · 18% of all complaints
★★★★★ "flex was great when I started it, but now on top of the 14.99 membership fee, they are charging an extra 11.75 a month for using my debit card to pay them! I was never notified of the change..." - Pam Evans
6
"customer"
9 negative reviews mention this · 18% of all complaints
★★★★★ "Customer service is awful. And they advertise that you can change your payment dates, which isn't completely true. You can change your second payment date but you can't change your first. I am moving out in the middle of this month so I nee…" - Arbor Pettit
7
"card"
8 negative reviews mention this · 16% of all complaints
★★★★★ "flex was great when I started it, but now on top of the 14.99 membership fee, they are charging an extra 11.75 a month for using my debit card to pay them! I was never notified of the change..." - Pam Evans
8
"support"
8 negative reviews mention this · 16% of all complaints
★★★★★ "I am weary to try from all recent negative submissions. sounds like live support is hardest hurdle for this service. good luck renters" - Ed Bogan
9
"money"
7 negative reviews mention this · 14% of all complaints
★★★★★ "I would not trust them. I used flex for 5 years and never had an issue. this month my rent was $1,400. 00 they're trying to charge my account $2,296 well they already took out 843. they're now telling me that the payment was not processed. …" - K K
10
"customer service"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Customer service is awful. And they advertise that you can change your payment dates, which isn't completely true. You can change your second payment date but you can't change your first. I am moving out in the middle of this month so I nee…" - Arbor Pettit
11
"trying"
6 negative reviews mention this · 12% of all complaints
★★★★★ "I would not trust them. I used flex for 5 years and never had an issue. this month my rent was $1,400. 00 they're trying to charge my account $2,296 well they already took out 843. they're now telling me that the payment was not processed. …" - K K
12
"account"
6 negative reviews mention this · 12% of all complaints
★★★★★ "I would not trust them. I used flex for 5 years and never had an issue. this month my rent was $1,400. 00 they're trying to charge my account $2,296 well they already took out 843. they're now telling me that the payment was not processed. …" - K K
📋 All 49 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
If I could give them a zero star I would they are stealing almost $900 from me and are.acting like they are doing me a favor by doing it
flex was great when I started it, but now on top of the 14.99 membership fee, they are charging an extra 11.75 a month for using my debit card to pay them! I was never notified of the change...
I am weary to try from all recent negative submissions. sounds like live support is hardest hurdle for this service. good luck renters
I would not trust them. I used flex for 5 years and never had an issue. this month my rent was $1,400. 00 they're trying to charge my account $2,296 well they already took out 843. they're now telling me that the payment was not processed. so now I'm late on my rent. the money is not my account because they took it. I'm telling you do not trust them
there system messed up the frist time I tried them and never paid my rent so I canceled it. then I get email from them saying there system messed up. but it was to late I have 150 late fee and 60 dollar return fee.
Customer service is awful. And they advertise that you can change your payment dates, which isn't completely true. You can change your second payment date but you can't change your first. I am moving out in the middle of this month so I need my 1st payment moved up from the 1st of next month to my move out date. Apparently this is impossible even though I have prior correspondence from them that states otherwise. And they'll respond here before actually responding to the customer's concern.
Flex incorrectly stated my rent was paid yesterday, they deducted the money from my account, and then told me the payment didn't go through.
I too am having issues making split payment with this app. they continue to try and say it may be my card, even though ive switched payment methods that come from different financial institutions. Then trying to contact support is bogus. they are only robots on email and chat. theres no live agent to speak to, and they will stop replying without even saying they will stop.
stalls wont go to next screen acts like you don't exist and customer service is useless
Very bad app
Rent due today & the app won't process the payment. The money is in flex funds and I can't process the payment. Had a virtual chat and was adv that the issue would be fixed. No response & that was at 7am est this morning. My rent better not be late & I got this money. I'm pissed.
This app is wasting my time.. it's my first time trying to use this app and it wants me to update my address. I get to the part where it asks how much rent is and once I click submit it does nothing.. just sits there acting like it wants to load but nothing happens. I tried six times to get it to load. I backed out and refreshed the app. I tried it with and without wifi. I only have 4 hours to figure it out otherwise I can't pay rent.
worthless. tried for a week trying to create an account. can't get passed the address. keeps saying oops we hit a snag. dont waste your time with this.
It worked good the first 2 months, and than the autopay was turned off and it wasnt allowing me to pay rent or use the app, it started working very slow and didnt allow me to put estimated rent total and still kept charging Me the membership fee even after ive had countless issues
constantly have issues just simply adding funds. Waiting minutes between attempts and still getting the wait 10 seconds error message. Not to mention how hard it is to make a payment if you have spot me or overdraft protection. Flex just continues to not take your payment.
I can't sign up, it keeps saying, "oops, we hit a snag." I tried to get help and it kept saying that.
customer service is horrible 😑 😫
haven't been able to login for 5 months to the app,.Support or technical no help.
did not even get the chance to sign since my phone never receives there verification codes and emailing them is no help (been over 2 weeks with my case open and no one can give an answer) never recommending this app
NO customer service and I couldn't pay my rent on time because the stupid app wasn't working and now I'm facing penalties and have to pay extra for late fees. Worked fine the first month but now it's made my life really stressful.
all I can say is all the adds and hype about flex are fake rent is 4 days past due and im on the verge of being evicted.im disappointed and i regret it all because its not about the credit or the fees I can care less,im a retired truck driver I just want to not get my money stolen.feel like im at war all over again with the cyber world and people are actually being paid to act like its a good financial move when its a scam.Could go on forever how its my fault for not sticking to my usual routine
I just signed up for this and I can't even make my first payment! My bank gave authorization. My debit card info is correct and I even resubmitted it. Customer service just has me going on circles like it's my fault! This app is terrible
no help u can not connect with a live person and they never get back to u I am going to another vendor don't do it
after all the info I gave just to say no. How do I know if all me info I gave will not be in anybodies access.
Can't cancel my membership
Nowhere did it mention beforehand that there are more than $15 in extra fees each month. when trying to cancel in the app, none of the directions to do so were accurate. Do not use Flex!
app worked just fine until recently. an update happened that made the app a bit more jank than useful. Logging in was no problem however it won't let me pay rent. every time I try to make a payment with a debit card, it tells me the card is either not active, Not valid, or there was an error and to use a different card. here's the kicker. The app was still able to take 700$+ off the 'invalid card' and load the money into the flex funds yet still tells me I can't use the funds without a card..
PLEASE FIX THE APP. IT LAGS SO MUCH. IT'S SO BUGGY. IT GIVES ME HUGE ANXIETY EVERY TIME I HAVE TO GO MAKE A PAYMENT. it's so bad it messes up my phone. please developers over there fix this. adding a new payment or anything on there when you push the button it just goes around and around and around and around and nothing happens and then if you push it again it says too many attempts like what is happening over there. FIX IT PLEASE. would give a 5 stars if not for that
terrible no customer service line just a bot .huge inconvenience
monthly fee
Anyone know how to open the app?
The app is glitching and not making payments correctly. Ai support is completely inaccurate and unhelpful. how do I get real human customer support ?
This is way too complex. I have provided all the information necessary to split my rent into 2 payments, yet there is a message about an overdue balance. Instead of this being a convenience, it is way too complex.
Super annoying and complicated, the instructions they give you for getting your rent set up don't actually apply to the process, I even got charged a service fee for a month that I didn't use them to pay my rent with because the app wouldn't let me pay it.
I thought using this service would be beneficial. I used this service only one time. When they took my 1st payment, there was no issues. The 2nd payment no issues. The next couple of months after that, I did not need to use the app. I needed to use the service today and my account was not reactivated and I was told due to too many repayment issues. So, because I didn't need to use it I'm being punished. I rate this app one star. Also, there's no live person you can talk to.
Update 4/30/26 CONTINUES TO OVERDRAW MY ACCOUNT. CONTINUES TO PULL MONEY OUT BEFORE THE DUE DATE. THEY DO NOT HAVE A HUMAN SUPPORT SYSTEM. HOW ARE THESE SCAM ARTISTS NOT IN JAIL? SOO MANY FEEs! $40 A MONTH! $480 A YEAR, JUST TO USE THIS SCAM APP! WHAT A JOKE!!! GARBAGE SCAMMERS! ALWAYS overdrawing my account because it takes money BEFORE the due date!! not sure why my rental management company is using this platform. it cost more than the last one and is more of a headache. Garbage app.
not good they change banks suppoustly and they want you to.put another card for the pmnt. so stupid
Took out my monthly fee for several months but never paid my rent not once
When the app works it's great, but this month it has refused to take all 6 of my CC. I don't like texting AI and half the time you won't get the answer you need. there's no phone # to talk to anyone or to pay your bill. The only way to pay is by CC or debit. It doesn't take Capital One anymore(I had that), it also doesn't take checks, auto withdrawal from bank, Cash app, prepaid cards. It's a good app and has been working for me over the last year. There's nothing wrong with my banks.
the service is good, but the app rarely works, often requiring a reinstall or two to get past the Flex splash screen. edit: I'm on a Motorola Razr+ 2024 running Android 16
I’ve used Flex for years with no issues until April, when the app stopped processing my payments on multiple valid cards. Customer support was able to process it on their end, but it still wouldn’t work in the app. Now in May, auto-pay isn’t triggering and the manual payment option has disappeared-even though today (May 5) is the deadline. Support says my rent is “processing,” but my apartment is warning of late fees. This app has been great in the past, but these recent issues are concerning.
For some reason you can't just choose to use the back up card to make your payment, you have to delete the back up card and change your primary to use the card you previously had instead of just having a simple option of switching cards. seems incredibly unnecessary.
complicated
app is crashing it's asking me to update address but that's the correct address. crashed Everytime I go to update and does not allow me to chat we l for help
Flex app was a very good tool for me until they changed how they pay your rent, now they offer you a ACH account for rent payment,or a so call debit card, well it didn't used to be like that they used to debit right from your account and send the apartment complex your whole amount of rent, the format has really changed I don't know why but all I know is it has to do with money and I had to end up deleting the app because it no longer works for me that's very unfortunate, corporate greed!!!!!
Love the app and service but customer service is a joke ALL automated chat bots, no one to talk to in case of emergencies, no direct contact number or helpdesk or service desk support
I wish they gave us the option of paying on the 1st instead of waiting Still waiting for them to take my rent I'm 1 who likes to get my bills done & out of the way When Flex pulls 2nd pymt its done right away in the morning Not the pymt on the 1st they don't
I have paid two months now using Flex with no issues and now I have an issue for trying to be a month ahead?
not user friendly; cant designate which card is primary, AI only, no human support - automated responses only
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)