Review Insights · Google Play
FlixBus: Book Bus Tickets
Flix SE · 928,269 ratings · ★ 4.7
4.7
★★★★★
928,269 ratings
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Top complaints - extracted from 37 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"ticket"
10 negative reviews mention this · 27% of all complaints
★★★★★ "Im not impressed. The bus was delayed, never showed, and I could not get information. I had to buy a new expensive ticket." - Joelyn Abeyta
2
"refund"
9 negative reviews mention this · 24% of all complaints
★★★★★ "Flixbus cancelled my bus 7th April offered a refund in 7 days on the which I'm still waiting for 6th May, customer service shocking. Do not use, if your trip is cancelled you won't get your money back, literally THEIVES. Never use this serv…" - Pablo Senior
3
"money"
7 negative reviews mention this · 19% of all complaints
★★★★★ "terrible app. keeps taking money without sending ticket" - JK '
4
"service"
7 negative reviews mention this · 19% of all complaints
★★★★★ "I recently took a FlixBus and it was an absolute nightmare-stay away! No WiFi whatsoever, despite being promised, leaving me totally disconnected for hours. The driver was rude, ignored everyone, and snapped at simple questions. The cabin w…" - Tomm Abdul Rahman Ali
5
"experience"
7 negative reviews mention this · 19% of all complaints
★★★★★ "worest experience" - VSR Maheswari
6
"flixbus"
6 negative reviews mention this · 16% of all complaints
★★★★★ "I recently took a FlixBus and it was an absolute nightmare-stay away! No WiFi whatsoever, despite being promised, leaving me totally disconnected for hours. The driver was rude, ignored everyone, and snapped at simple questions. The cabin w…" - Tomm Abdul Rahman Ali
7
"times"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Very bad service. I booked airport trips several times and had serious problems. One bus was very late and another was cancelled, so I missed reaching the airport. Not reliable at all. Would not recommend." - Esmail Fetrat Dost
8
"book"
5 negative reviews mention this · 14% of all complaints
★★★★★ "keeps sending reminders to make a booking after I made one. Annoying!" - Peter Spencer
9
"trip"
5 negative reviews mention this · 14% of all complaints
★★★★★ "I recently took a FlixBus and it was an absolute nightmare-stay away! No WiFi whatsoever, despite being promised, leaving me totally disconnected for hours. The driver was rude, ignored everyone, and snapped at simple questions. The cabin w…" - Tomm Abdul Rahman Ali
10
"delayed"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Im not impressed. The bus was delayed, never showed, and I could not get information. I had to buy a new expensive ticket." - Joelyn Abeyta
11
"tickets"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Bought tickets but did not receive any details via email nor having any tickets saved into the app" - Adrian Pavel
12
"hours"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I recently took a FlixBus and it was an absolute nightmare-stay away! No WiFi whatsoever, despite being promised, leaving me totally disconnected for hours. The driver was rude, ignored everyone, and snapped at simple questions. The cabin w…" - Tomm Abdul Rahman Ali
📋 All 37 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
staff behaviour is not good
it slows down when I try to make payment to playwright with price so it charges you more after you attempt again. this is gaming and should be looked at.
keeps sending reminders to make a booking after I made one. Annoying!
Im not impressed. The bus was delayed, never showed, and I could not get information. I had to buy a new expensive ticket.
the app stops functiong everytime i try to book a ticket
terrible app. keeps taking money without sending ticket
Bought tickets but did not receive any details via email nor having any tickets saved into the app
I recently took a FlixBus and it was an absolute nightmare-stay away! No WiFi whatsoever, despite being promised, leaving me totally disconnected for hours. The driver was rude, ignored everyone, and snapped at simple questions. The cabin was filthy and dusty-I was sneezing nonstop from the grime. Worst of all, they didn't even turn on the screens for movies or info, so we just sat in boredom. Terrible service all around. 0.0/5 stars, never again. I couldn't go on a planned trip. They took my
it is not showing the destination asked for.
Flixbus cancelled my bus 7th April offered a refund in 7 days on the which I'm still waiting for 6th May, customer service shocking. Do not use, if your trip is cancelled you won't get your money back, literally THEIVES. Never use this service, you could get scammed like me
vauchers never work and they take all the money when you must cancel the ride!!
worst app
worest experience
irritate app
Very bad service. I booked airport trips several times and had serious problems. One bus was very late and another was cancelled, so I missed reaching the airport. Not reliable at all. Would not recommend.
The FlixBus app is confusing and poorly designed. Rescheduling trips in the app leads to contradictory charges and unclear explanations. Bookings made on the website do not reliably synchronize with the app, and actions in the app are not consistently reflected on the website. The ticket list shows only the departure city, so multiple tickets from the same city are indistinguishable without opening each one. Overall, the app creates confusion instead of simplifying travel management.
unable to include NEC card.
Just sent this MSG and cancelled ticket. We are sorry but we had to *cancel your trip.* By accessing *‘Manage My Booking’* below, you have the following options: · You can change to an *alternative trip at no cost.* · You can request a *refund*. worst experience ever no responsibility no regret. travellers beware of this fraud service.
this is the worst app I tried changing the date of departure 1000 times but an error occurs every time while payment process i just hate this app never gonna use it in future
No rating. 😑 First time the worst journey experience in my hole life.😑 Don't buy any tickets from this platform.
For your own sake, don't use FlixBus. You can only refund after 2h delays, because that seems a decent amount of time to be late when you have a flight. No way of contact, but lying about prices is fine. I know that here is just about the app(which is basic),but o can not reach them otherwise. Good ridance.
refund prosses is not good I have not get my refund of my cancelation after 12days.stopage for refreshment is very unhygienic and food is not good
I bought a ticket using this app. the bus live tracker did not work, then the chat came up with a timeout screen. I've called them 3 different times I got hung up on . since I missed my bus , they will not refund me or put me on the next bus . app then when I went back in app will not show me my information. so this app is junk and just stealing my time and money.
worst experience don't book this bus driver behavior not good this all ratings are fake alredy mail done still no reply worst behavior staf
when i go through flix bus there is a reason I don't appreciate being shifted to greyhound! so I will deletete your app till you get it right!
Bought a ticket to Bristol, they put Swansea on the bus The ligne was UK046, they put 040 on the bus, until the last minute I lost my ticket, my journey, my plans and all Not to mention how MANY times the toilet is NOT working Flixbus NEVER MORE, never EVER
fake app they cancel your trip and they don't give refund please don't download this app
Worst travel experience with FlixBus booked via RedBus. Booked 2 tickets (₹1500) from Bangalore (HSR Layout) to Kolhapur on 28th. Pickup location was changed 3-4 times at the last moment, causing confusion and extra expenses on cabs/metro. There was no proper communication from the driver or company....even the bus left me behind...and the driver said that your money will be refunded...but no body is picking up or lifting the call..and they are not ready to give my refund...please. don't book !!
Buses are constantly late by more than 20 minutes. Can't even reach my back up connections to the ones I'd actually want to make with 20-30 minutes transfer window.
Pathetic♦️ The bus scheduled for 11:50 PM has still not arrived. The main issue is not just the delay, but the lack of proper communication. It is clear that the company already knew the bus would be delayed by several hours due to heavy Bangalore traffic, yet they failed to inform passengers in advance. Instead, they kept updating the timing every 30 minutes just to avoid cancellations. This is misleading and unfair to customers. If we had been informed earlie
first time i booked this bus the bus was delayed for 3 hours then they cancelled the ticket and also refund was not given. i contacted them multiple times and devasted my mental peace then they gave my refund after 3 weeks. this time the bus is delayed ny 45 minutes. all other bus service make u reach in time or even before it. But flix bus will flip ur mental.peace by not making u reach on time. total pathetic experience two times on delhi dehradun route. will never book this one go for nuego
No Customer Service nor number available horrible Service
book a ticket stayed in Memphis Tennessee for 4 hours they had no bus driver for the bus but took my money and now I'm stuck in another state I will tell everyone not to use this app or bus service
I canceled my trip 15 days ago and am still waiting for a refund
i cancel my ticket but they didn't back my money 🤭
It was so frustrating to me that I was at the right time at the bus stop but the bus got delayed over 20minutes due to the reasons saying the bus is broke
This was a very disappointing experience. I will not be booking again.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)