Review Insights · Google Play
Foodhub - Online Takeaways
FOOD HUB LIMITED · 48,854 ratings · ★ 3.5
3.5
★★★★★
48,854 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
8 negative reviews mention this · 31% of all complaints
★★★★★ "My order was never picked up and never delivered even though my money has neen taken. My money has not yet been refunded also" - Solomon Okubanjo
2
"money"
4 negative reviews mention this · 15% of all complaints
★★★★★ "My order was never picked up and never delivered even though my money has neen taken. My money has not yet been refunded also" - Solomon Okubanjo
3
"delivery"
4 negative reviews mention this · 15% of all complaints
★★★★★ "over an hour and a half for delivery on a monday night not good enough" - John Wilson
4
"orders"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Would give 0 stars if I could. I tried to order multiple times over the past 3 months and all my orders got cancelled. Stick with Just Eat." - Jess P
5
"food"
3 negative reviews mention this · 12% of all complaints
★★★★★ "I have just wasted the past half hour trying to make a complaint on the Foodhub app regarding a cold and obviously reheated meal that was over half an hour late AGAIN! Unfortunately, the app would not let me proceed with my complaint! It …" - Catherine Clarke
6
"terrible"
3 negative reviews mention this · 12% of all complaints
★★★★★ "map is terrible, car is either indonesia or down the road 🫥" - Lindon Murdoch
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
keeps on telling the restaurant I have put a time in when I haven't could be some kind of hack and you need to check your app i think
My order was never picked up and never delivered even though my money has neen taken. My money has not yet been refunded also
over an hour and a half for delivery on a monday night not good enough
so busy trying to upsell me on every click makes the app annoying and difficult to use. I just wanted to check what's in the basket. Animations just get in the way and slow the process. no option ( I can see) to clear the basket in one go.
Would give 0 stars if I could. I tried to order multiple times over the past 3 months and all my orders got cancelled. Stick with Just Eat.
not impressed...wrong card
overcharged delivery fee
The place i ordered from is closed yet you still let me order and took money off me
I have just wasted the past half hour trying to make a complaint on the Foodhub app regarding a cold and obviously reheated meal that was over half an hour late AGAIN! Unfortunately, the app would not let me proceed with my complaint! It looks like (possibly) because it wanted photos of the 'cold' food! What a complete and utter waste of time and money. So. Thanks a lot ...Pisces Fish n Chips Boston and Foodhub!
Absolute scam. Orders are typically way more expensive than if you phone the order through directly. If you don't mind paying premium prices to use an app then go ahead but for a little extra effort, picking up the phone can save you substantially. This of course would be fine if they made this transparent bit the fact they charge you and hope you don't notice of why I am giving this one star! Waste of money
no tracking cook time to delivery nearly 2 hours no point ordering anymore tbh lost the will to live also when I have contacted the help desk they promise a voucher you never ever get I will stick to collect myself in future and it's cheaper
map is terrible, car is either indonesia or down the road 🫥
Useless app - just plain fails to be of help.
terrible
my delivery driver tonight, paid a child over the road to drop off my delivery.. Absolutely appalling behaviour.. your paid to do the job !! delivery is expected 👍
Terrible Terrible experience. When contacting customer service, the auto chat forwards the number of the Restaurant. Restaurant said they didn't receive ANY ORDER via this app. Themselves complaining "this app is terrible" (Chicago Pizza). Then Restaurant hangs up. THIS IS A SCAM - STAY AWAY
horrendous
absolute shite. don't bother, wait around all night for an order that will never arrive.
I ordered food from Hong Kong Chinese bishop Auckland, waited well over the time, called them was placed on hold, then when she came back to the phone 📱 said on its way and hung up on me, she was so rude, won't be ordering from them again, not a good experience. disgusting the way they treat customers , don't order from here.
all my previous orders have disappeared as have all my locl restaurants I guess you no longer operate in Australia.
the app wont find my address but will find my neighbours
App has stopped recognising my address.
Aweful if you ever get food poisoning, no refunds.
my bank doesn't seem to trust this app and cant name a payment so gone elsewhere on justeat
They don't allow you to sign up via email and don't allow payment via PayPal so needlessly need to risk entering card details and link with Google which I didn't want to do. Neither of these things are acceptable. Fix it or I won't order again with you
thay did resolve my problem. however it is a nightmare to get a hold of some to resolve any problem, and it has happened a good couple of times now .
Sentiment summary
65%
Positive (4-5★)
2%
Neutral (3★)
33%
Negative (1-2★)