Review Insights · Google Play
foodpanda: food & groceries
Foodpanda GmbH a subsidiary of Delivery Hero SE · 3,571,160 ratings · ★ 4.1
4.1
★★★★★
3,571,160 ratings
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Top complaints - extracted from 51 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
20 negative reviews mention this · 39% of all complaints
★★★★★ "No customer service, no support nothing. You have problem with your order? Good luck because no one will help you! I pay for pro membership but still today I had to wait for my driver to deliver 2 different orders!!! My order already delaye…" - Mahir K
2
"rider"
12 negative reviews mention this · 24% of all complaints
★★★★★ "I sent a feedback about rider verbal assaulted me. Agent of foodpanda only reply will make a report. A month later still no response from them. Not going to use this app anymore." - Wong Su Hui
3
"service"
11 negative reviews mention this · 22% of all complaints
★★★★★ "No customer service, no support nothing. You have problem with your order? Good luck because no one will help you! I pay for pro membership but still today I had to wait for my driver to deliver 2 different orders!!! My order already delaye…" - Mahir K
4
"food"
10 negative reviews mention this · 20% of all complaints
★★★★★ "I sent a feedback about rider verbal assaulted me. Agent of foodpanda only reply will make a report. A month later still no response from them. Not going to use this app anymore." - Wong Su Hui
5
"delivery"
8 negative reviews mention this · 16% of all complaints
★★★★★ "worst app.serius. worst food delivery app" - Thalhah Ariffin (Toho)
6
"customer"
7 negative reviews mention this · 14% of all complaints
★★★★★ "No customer service, no support nothing. You have problem with your order? Good luck because no one will help you! I pay for pro membership but still today I had to wait for my driver to deliver 2 different orders!!! My order already delaye…" - Mahir K
7
"cancel"
6 negative reviews mention this · 12% of all complaints
★★★★★ "apni app update karain 30mint late p cancel option dain 2bajy k order 4tak na aei or cancel bi na ho to Banda kia karay it I buri update ha is ko solve karain or rider show ni hota us ko bi thk karain plz mujhy afsos ha Mera experience acha…" - Ch Samad Khan
📋 All 51 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I sent a feedback about rider verbal assaulted me. Agent of foodpanda only reply will make a report. A month later still no response from them. Not going to use this app anymore.
No customer service, no support nothing. You have problem with your order? Good luck because no one will help you! I pay for pro membership but still today I had to wait for my driver to deliver 2 different orders!!! My order already delayed and then you send the driver to deliver someone else's order first, what is wrong with you people??!?! This app just gets worse with every week
worst app.serius. worst food delivery app
apni app update karain 30mint late p cancel option dain 2bajy k order 4tak na aei or cancel bi na ho to Banda kia karay it I buri update ha is ko solve karain or rider show ni hota us ko bi thk karain plz mujhy afsos ha Mera experience acha ni raha
YOUR DELIVERY TIME IS VERY POOR. I HAVE MADE ORDER ABOUT 1:30 HOURS AGO STILL I HAVEN'T GET MY ORDER.SO, I HAVE TO CALL RESTAURANT AND THEY TOLD ME THAT ORDER IS PREPARED A HOUR AGO BUT NO RIDER HAVE CAME TO PICK YOUR ORDER. IS THIS YOUR SERVICE???? THE BADDEST SERVICE I HAVE SEEN.
pathetic service from support disappointed never use cashless payments
TOTALLY THRASH
one of the worst customer service provided by them literally the worst ive seen i was an old customer but it doesn't matter and this was my last time i bought anything from them
Worst customer support. Order get delayed everytime and they have nothing to say they just kept on saying to wait
very bad experience corporation (0) I recommend not to use this app
riders not accepting orders for more than an hour and I still cant cancel my order.
previously it was very good. now company will soon close there operations because the way they onboard restaurants and riders. no checking. no accountability. badtameez riders. nonprofessional restaurants attitude with foodpanda customers. directly dealing of customers is they prefer.
payment error. duplicate order
keyboard tutup text area
m70 but
ada beberapa isu yang bagi saya perlu take action cepat. 1) kenapa upload gambar bila snap je? klu screen shoot camnee nak upload? 2) fp cancel order..should be less than 2 hours untuk refund sebab yang cancel tu awak. 3) rider snap dh hantar makanan, tapi bila keluar tak de makanan
experiencing some technical difficulties as of July 1,2026 - can't order
Half of the shops are either closed or they just don't have what I need most times, althought the item would be listed. So many times I've ordered something and they've cancelled my order because my ordered item is out of stock. I order with online payment so it's then refunded in my wallet. The amount takes ages to be sent back into my bank account which means I'm stuck having to get an alternative from the app if it's an emergency because I can't go out and get what I need from somewhere else.
YOU SHOULD REALLY FIX YOUR COSTUMER SERVICE! May mga rider na sobrang thankful ako at naaaliw ako kasi sobrang bait. Pero just now may isang sobrang di ak natuwa to the point na I'm posting this. Kawalang gana kimain! Tama ba na magdabog at i-ano ng marahas sa dibdib nung costumer yung inorder!? ik naman na mali namin yun because nakakalito yung naka pin sa map and we're terribly sorry sa inconvenice but there was no need to do that to her!! Tapos ayaw tumanggap ng sorry! AYUSIN NYO TO
food panda is not good to work with as I had 36000 in sale and they paid me 13000 saying their a joker tax vat and plus ther 28% so im doing all the work they taking most of money its scarm don't work with them 100% robbery
প্রতারণা থেকে সবাইকে সাবধান করছি। আজ আমি গ্রোসারি সুপারশপে (আগুরা) অর্ডার করেছিলাম, যা আমার মতামত নিয়ে বাতিল করা হয়েছে। আমি এপস থেকে পণ্যের মূল্য দেখে অর্ডার করার পর পণ্য ডেলিভারি প্রস্তুত করার সময় আমাকে জানানো হলো যে পণ্যের মূল্য বেশি ধরে বিল করবে; যা আমার সাথে সুস্পষ্ট প্রতারণা। আমি এটার তীব্র প্রতিবাদ জানাই এবং এ ধরনের কাজের মাধ্যমে গ্রাহকদের মূল্যবান সময় নষ্ট না করা ও অনলাইন ব্যবসার প্রতি সাধারণ মানুষের আস্থা বৃদ্ধিতে সহায়তা প্রদান করার জন্য বিশেষ অনুরোধ জানাচ্ছি। ধন্যবাদ
cam bodoh je baru order tiba² rider sibuk then semua closed, nk dpt refund da la lembab
Always has an issue 🤬
worst customer service ive ever used.
fraudulent app, looting people.
I ordered an item that was listed on pandamart that the store didn't have. neither the store delivered the item nor refunded me.
tidak bole unsubscibe
unreliable delivery service, paid for priority but was still very late. they have no accountability and said sorry, we don't refund for being late. nice
অনেক বাজে শারবিজ
lol it charge me on the food that didnt receive, gcash payment around 3pm i got order a meal it cost 230 when i was paying i got a notif that my voucher is fully redeem i thought it was cancelled but nah it still get charge on me lol
Extremely disappointing experience. I paid for my order through an e-wallet, and the payment was processed instantly. However, there came a problem which I put the wrong address, the rider said He returned the product back at the restaurant but I didn't get any proof. What made the situation even worse was the lack of proper customer support. It was difficult to get assistance, and I was unable to speak with a customer service representative who could provide a clear update, solution, or refund
Delivery paling lembap di dunia. Bayar priority delivery, tapi masih lambat. Scam duit lagi. Makanan dipesan tidak sampai, refund pun x menepati nilai yg telah dibayar. Ada lagi langsung tidak refund, close aduan, kita tak boleh buat aduan semula. Kalau tidak mau kena scam, jangan download apps ini. Guna grab lagi bagus.
This happened to me a few times already. I've ordered food, the merchant accepted it. It'd take too long until the store closes and I'm still unable to cancel my order. They'll have me wait for the order "patiently" even though the store is already CLOSED!
পারলে আমি ০ স্টার দিতাম। ফোন নাম্বার দিয়ে লগইন করা কি যথেষ্ট ছিল না সিকিউরিটির জন্য?আগে তো এমনই ছিল।এখন আমি ইমেইল এড্রেস ডিলেট করে দিয়েছি, ইমেইল এড্রেসের জন্য লগইন করতে পারছি না,এটা নিয়ে ৫-৬ বার ওদের কাস্টমার কেয়ারে কথা বলেছি,তাও সলভ্ করে দেয় না আজকে ১ বছরের উপরে।
ang lala ang galing mag bulsa ng mga riders dito pera kahit pagkain sila pa mangsscam sayo, kung may chance sasamantalahin talaga nila ano na foodpanda ako pa blinock ng rider? pag bayad na itatakbo tlga nila pagkain or about any issue makakagawa sila ng paraan para maka scam dalawang beses na to nangyari jusko.. ayusin nyo.
They don't let you talk to an agent or complain about an order that is being unreasonably delayed. They won't even let you cancel the order. Atp this is more of an inconvenience than an convenience.
No deliveries in Bangkok anymore
worst !! Hindi macancel ang order !! tapos di din nagrerefund ng ng payment !!! ang hirap ng costumer service!!!
error to verify my phone number and cant proceed my order cause of that.
very very irresponsible food delivery rider. drinks came with 10% left. food was opened. i cant tell it dropped or being eaten before. i dont dare to consume it. complaints it but a food panda staff (david) did not want to acknowledge it despite sending him photos of the delivery. i wanted to send video of me opening their delivery as proof but he refused. and ended the chat.
Foodpanda charges extra money for each Order
worst platform, orders are always late. pathetic service. worst customer support.
One hour for food to be delivered and 1 hour 10 mins later and driver is still making 2 stops????
Jb bhi yahan se order kia kharab hi aaya. Or riders bhi rude hen :) Uninstalling this ap right now.
Cancel option tab tak hona chaiyai jab tak rider shop Mai ponch na jai rider kabhi late ponchta ha or order 1 2 ghanta late hojata hai rider ka shop sai pochna sai pehlay tak cancel order ka option rkhai ya AP rider ki delivery fees Lai Lai or order cancel kr dai Boht bura experience rha pehlay aik do mahinay sai late order ata hai
Uninstalled due to consistently rude riders. Management clearly doesn't listen to feedback or sanction bad behavior. Without customers ordering food, this app is useless. Start holding your riders accountable.
WORST FOOD APP EVER IN THE PH not first time my order take 2 hours even its priority delivery. plust the rider goes around the city far away instead of heading to restaurant to pick up right away. no agent or customer service to contact for help! whats the point you have this app but no service provided to customer? no SOP to monitor your driver?! just a app for SCAM?
FoodPanda has started to become more expensive than Grab. Weird? But crazy. This "servjce charge" "VAT" and other charges hiding the real price prior to checkout is abnormally deceptive.
RICE is missing from ASIAN food restaurant menus. WHAT IS WRONG?!
oder makanan rider takda duit pecah,rider tu kata nak ksi pecah duit rm50 dkt kdai runcit,tengok2 tak datang - datang
+ 1 more in the clipboard copy
Sentiment summary
78%
Positive (4-5★)
3%
Neutral (3★)
19%
Negative (1-2★)