Review Insights · Google Play
Freddy’s
Freddy's LLC · 31,232 ratings · ★ 4.7
4.7
★★★★★
31,232 ratings
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Top complaints - extracted from 47 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"password"
11 negative reviews mention this · 23% of all complaints
★★★★★ "I gave it time to change, reset my password so many times...I have a good amount of rewards...mad that it hasn't been fixed!" - Ashley Jaramillo
2
"order"
9 negative reviews mention this · 19% of all complaints
★★★★★ "Freddy's itself is Fantastic. I go there T least once a week. This App is almost unusable. You can't order specific Items because they'll ask you to make choices that don't show up. For example, it's pretty bad when I can't even order Custa…" - Legacy Sagas Recap
3
"freddy"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Freddy's itself is Fantastic. I go there T least once a week. This App is almost unusable. You can't order specific Items because they'll ask you to make choices that don't show up. For example, it's pretty bad when I can't even order Custa…" - Legacy Sagas Recap
4
"sign"
6 negative reviews mention this · 13% of all complaints
★★★★★ "The app out of no where will not accept my password. I reset my password and the app still will not accept it. Thank you for the sign that I need to eat Culver's instead. Deleting app." - Carrie Francis
5
"doesn"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Still can't log in on the app but can on the website. Come on! The app won't let me log in. I can log in on the website, so my info that I am putting in is correct, but the app doesn't move past the log in page. I just tried the "Developer …" - Kristina Hazen
6
"reset"
5 negative reviews mention this · 11% of all complaints
★★★★★ "I gave it time to change, reset my password so many times...I have a good amount of rewards...mad that it hasn't been fixed!" - Ashley Jaramillo
7
"times"
5 negative reviews mention this · 11% of all complaints
★★★★★ "I gave it time to change, reset my password so many times...I have a good amount of rewards...mad that it hasn't been fixed!" - Ashley Jaramillo
8
"email"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Still can't log in on the app but can on the website. Come on! The app won't let me log in. I can log in on the website, so my info that I am putting in is correct, but the app doesn't move past the log in page. I just tried the "Developer …" - Kristina Hazen
9
"work"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Love the app, although the app no longer likes my phone. I can no longer login, as soon as I try to enter email and password the screen go black and shows no characters. I can't loose all the points I've built up. Is it my older phone (Sams…" - Ice Bear
📋 All 47 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I gave it time to change, reset my password so many times...I have a good amount of rewards...mad that it hasn't been fixed!
The app out of no where will not accept my password. I reset my password and the app still will not accept it. Thank you for the sign that I need to eat Culver's instead. Deleting app.
Still can't log in on the app but can on the website. Come on! The app won't let me log in. I can log in on the website, so my info that I am putting in is correct, but the app doesn't move past the log in page. I just tried the "Developer Contact" email on this page and it came back as undeliverable! Apparently this app really is garbage and they don't care at all!
Freddy's itself is Fantastic. I go there T least once a week. This App is almost unusable. You can't order specific Items because they'll ask you to make choices that don't show up. For example, it's pretty bad when I can't even order Custard on the App for the place that advertises it's Custard.
Absolutely terrible app experience. The app said a product wasn't available at our local restaurant, but I was able to go in and order it. We also had issues with going "back" a step because the app would outright close instead of backing out from the product that was allegedly "not available" at our location. I had to open the app multiple times, and every time I did, I nearly chose to go to a completely different restaurant instead. Freddy's is not worth the headache, or the price per portion.
freddys app is quite literally useless. good luck doing anything. cant make an order cuz it wont find my preset location. signing in is a hassel. im sure theres more but im uninstalling for good its been this way for years
Absolute trash, whoever got paid to make this app ripped your company off
The most horrific customer experience I've ever seen for a fast food restaurant in my entire life. Nasty.
customer service is impossible to find. the app changed to delivering from a place an hour away. I'm told to call the shop to cancel, the phone number provided is disconnected. I have a shop very close by and I have no idea why it would decide to change it to a restaurant so far away
wont even shut up and take my money, at check out just says something went wrong
Love the app, although the app no longer likes my phone. I can no longer login, as soon as I try to enter email and password the screen go black and shows no characters. I can't loose all the points I've built up. Is it my older phone (Samsung Galaxy S10) or the update that has bugs? Got any suggestions? Besides the obvious one "get a new phone" it still works fine. Love the convince of ordering from my phone and accumulating points.
app = pure garbage.
The app deleted my username, so i can't claim it. It occurred twice upon my arrival at Free Burgers. there are reports from several individuals indicating an inability to log in. I just deleted the app and move on to another fast-food
cant order ahead because it doesnt save side selections on combos
Very frustrating login/logout processes. It doesn't keep me logged in, and doesn't pull up saved login information. The host site is something other than Freddy's so it's difficult to find in saved passwords too. Banking apps aren't even this hard to get into.
constantly logged out
trash
la App no sierve, llevo tratando de usarla y dice que el password o email no sirve pero me deja por Internet
it's too hard to keep up with and figure out crazy
screen goes blank when I try and login. have Uninstalled 3 times and still can't log in.
reset password does not work
wont let me sign in
I'm having a couple of issues. I try to log in but it says wrong email or password. try to reset and it sends me a response of the link is unsafe. possible hackers situation.
it doesn't work
It logged me out and now I can't log back in
no matter how many updates go out this app has always been trash for 2 years. I eat here every week and not once have I gotten my points. it wont let me login and even on your website you cant log in. I have reset passwords and tried everything. luckily the food is great but I feel like Im getting robbed of points
I'm copying and pasting the new password I made 30 seconds ago and it says username or password is wrong. There is just no way it's wrong. Either Freddy's hates my privacy and security, or they just want me to go to Culver's.
Edit: I'm officially done with Freddy's. Uninstalled broken & useless app. Freddy's is now dead to me. Too many other places more deserving of my family's business. App is now broken and inoperable. logs you out and can't log in. uninstall & reinstall does nothing. what the hell is with all these companies and their tech departments lately. HELLO??.... ANYBODY THERE?? Y'ALL AWAKE?? Still in business? do you even WANT business??
can't log in sign in or enter contact info can't use the keyboard
hey uh, your app has bugs that need fixing, but I cant find a report system. if you need someone to clean up the UX/UI, they're everywhere on LinkedIn.
Absolutely cannot sign up. I Click on Name and it takes me to a black screen. Same for other required fields.
the app keeps signing me out at checkout and won't allow me to use points. it keeps prompting me to change password over and over again. I will never use it again or Freddy
App won't let you choose a side or drink on combos so you have to order individually, making it cost more.
It used to work fine but they've done something that forced a log out and log in doesn't work anymore. You enter your email it doesn't appear on the form and you're stuck unable to log in to the app. Great...
won't let me order no matter what I do
Forgot password Create new password Password is invalid
No nutritional information available. Being diabetic, if I can't access nutritional information, it's a deal breaker.
Unable to log in. I was logged out and now I'm can't log back in. I've changed my password several times and nothing.
can't sign in
the app is absolutely trash 🗑 fix it please 🙏 I can't select a side for my order... trash!
second review, still one star, i can't even pick sides for a combo now. how are you guys actively making this app less functional? seriously, fire your app team, they're making you look like idiots. are they the owners kids or something?
Doesn't work, can't even place an order.
It's a decent app, but it doesn't give you the option for adding extra of a particular ingredient. My wife usually likes extra pickles and mustard on her burger and there's no option for extra.
the app keeps crashing and then won't let me log in. I've uninstalled and reinstalled multiple times. It's great when it does work though.
As much as I like Freddy's food, this is one of the most frustrating apps I've ever used that still functions. Pressing the back button on the phone exits the app, even if you're browsing an item. You can't view prices until you start an order at a location, but you can't do that until you try to add an item to your bag. The in-app feedback form serves only to frustrate people into leaving, and the fact that these issues have existed for years tells me they have no interest in fixing them.
Still the worst app for successfully logging in to your account. Password was correct, but had to change it twice just for the app to let me in and not INSIST "invalid password." so tired of using this app. There's always a problem with it.
app won't let me sign back in.
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)