Review Insights · Google Play
FreePrints Photo Art
PlanetArt · 6,068 ratings · ★ 4.8
4.8
★★★★★
6,068 ratings
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Top complaints - extracted from 11 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Still scratching my head trying to figure out where my order is from this app! 🤯 Their AI customer service is no help at all. I definitely don't recommend it if you value your time." - Mrugesh Shah
2
"photo"
3 negative reviews mention this · 27% of all complaints
★★★★★ "it was not easy to get my picture in the photo art." - Ray L
3
"poster"
3 negative reviews mention this · 27% of all complaints
★★★★★ "photo poster was zoomed in and incomplete. Disappointing." - GC P
📋 All 11 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Still scratching my head trying to figure out where my order is from this app! 🤯 Their AI customer service is no help at all. I definitely don't recommend it if you value your time.
Fail. They emailed me the following. We apologize for the inconvenience, but due to a rare upload glitch a number of the photos submitted with your order were corrupt and we're unable to process this order. We have cancelled your order and issued you a full refund. If you submit a new order, we shouldn't encounter the problem again. It was 10 photos. if they can handle that then they don't deserve my business.
idk hate me or not I hate this app it's all ways saying it is for free but it is not free they are capping
photo poster was zoomed in and incomplete. Disappointing.
not impressed with the picture quality half was good the other half is blurred !
The pictures on the poster aren't clear at all. The faces look like blobs. smdh. Glad I only paid shipping but still a waste of money.
lousy won't let me check out
it said it was free right and then it charged me $7.99 when they said it was free 🙄 0/0 do not recommend
my order was supposed to be delivered yesterday. n nothing
rec'd wall poster & was so very disappointed in quality of photo.. it was too blurry.
it was not easy to get my picture in the photo art.
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)