Review Insights · Google Play
FreePrints - Photo Printing
PlanetArt · 290,634 ratings · ★ 4.9
4.9
★★★★★
290,634 ratings
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Top complaints - extracted from 10 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"ordered"
4 negative reviews mention this · 40% of all complaints
★★★★★ "the last 2 times I've ordered, always late delivery, 11 day's now and counting and still no photo's" - Liam Rees
2
"photo"
3 negative reviews mention this · 30% of all complaints
★★★★★ "the last 2 times I've ordered, always late delivery, 11 day's now and counting and still no photo's" - Liam Rees
📋 All 10 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
the last 2 times I've ordered, always late delivery, 11 day's now and counting and still no photo's
ordered for father's day but pictures did not arrived when stated
I was sent 45 copies of the same photo
photos have not arrived 7 days late, impossible to contact customer services as all emails fail
print lost in transit waiting 3week or more, no joy getting reprint or money back, last time I will use free print
my order of a canvas was paid for but not received
I ordered a canvas as a birthday gift, and paid extra for "delivery by 3rd/4th June", as confirmed in my order confirmation. It has now dispatched and I'm told delivery will be by 8th June. This is totally unacceptable. Use a different carrier if Whistl can't meet your agreed delivery schedule! UPDATE No, I will not "improve" my review upon receipt! YOU have shipped the order incorrectly, don't blame the carrier! Royal Mail tracked 48 would have delivered by 4th June if shipped on 1st.
disappointed after many lovely photos this newest set. .contained one photo that had person cut in half...and photos where loose in the packaging not in a green folder as normal....
doesnt allow customer to pay and there is no customer service number
very slow. ordered a week ago and still not received
Sentiment summary
98%
Positive (4-5★)
0%
Neutral (3★)
2%
Negative (1-2★)