Review Insights · Google Play
FreePrints
PlanetArt · 345,674 ratings · ★ 4.8
4.8
★★★★★
345,674 ratings
🎯 Build a better version
Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
5 negative reviews mention this · 38% of all complaints
★★★★★ "said it was free because of faker" - Ron Williams (MANDOWN)
2
"prints"
4 negative reviews mention this · 31% of all complaints
★★★★★ "still havent received my first set of prints" - Sandy Langille
3
"order"
3 negative reviews mention this · 23% of all complaints
★★★★★ "I'm disappointed I order 23 prints since April and supposedly to be delivered and I have not received it, they said if is not received by May 6 they will reprinted not reliable." - Lina Gomez
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
it wasn't working
still havent received my first set of prints
scam
said it was free because of faker
its a scam it charged me 26 dollars
I'm disappointed I order 23 prints since April and supposedly to be delivered and I have not received it, they said if is not received by May 6 they will reprinted not reliable.
update 4/30/26... once again FreePrints fails. they lost my order of 57 of my 85 FreePrints this month. I was blamed for the failure because they wanted me to give them 2nd address to send my prints to because they said they tried twice to deliver yet I was told prior to this they could not authorize reprint until April 27th. I followed instructions. results, I lost the prints,they lost my order, may 1st, they said they could not credit me the 57 FreePrints THEY lost disappointed dissatisfied
I am so tired of people saying something is free when it's NOT. 0/10
didn't get my free prints discount after canceling my order
says FREE SHIPPING, so why are you rip offs trying to charge me, you are a lying joke
They tried making me pay $20 for 2 pictures 2!
it crashes every time I open the app
it says free its not free booo
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)