Review Insights · Google Play
FreshBooks Invoicing App
FreshBooks Cloud Accounting · 5,956 ratings · ★ 4.2
4.2
★★★★★
5,956 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"support"
8 negative reviews mention this · 21% of all complaints
★★★★★ "lots of bugs when recording time for invoices. 'something unexpected happened ' I've reported this 3x and each time support just says to reinstall app!??? I would NOT recommend this app as they just don't fix bugs." - Kurt Stricker
2
"expenses"
7 negative reviews mention this · 18% of all complaints
★★★★★ "If you accidentally log in to the wrong account, you are stuck making a new account no matter if you uninstall etc. Even logging in, the time expenses is very very poorly designed compared to the browser site. Id rather just log in to my br…" - ADawnablexD
3
"account"
6 negative reviews mention this · 16% of all complaints
★★★★★ "If you accidentally log in to the wrong account, you are stuck making a new account no matter if you uninstall etc. Even logging in, the time expenses is very very poorly designed compared to the browser site. Id rather just log in to my br…" - ADawnablexD
4
"doesn"
6 negative reviews mention this · 16% of all complaints
★★★★★ "The subscription keeps getting more expensive and the app keeps getting less useful. Right now the receipt scanning feature doesn't work. I take a picture of the receipt and wait about 3 or 4 minutes for it to finish scanning, then I get a …" - Jonathan
5
"login"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Not Happy for trial login more time it will take" - pavan kumar
6
"bank"
6 negative reviews mention this · 16% of all complaints
★★★★★ "User since 2008, and as much as I hate to do this, I have go to a 1 star rating. Timer hasn't worked for almost 2 years. Support keeps saying to uninstall and reinstall. Tired of doing that. They really need to fix this. I'm back to the '80…" - Keith Spurlock
7
"software"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Please use the app store's "What's New" section to tell us WHAT'S NEW. *What* fixes or improvements? (Communication is part of software process quality, gives us confidence to update, and gets you more stars.) ---- 2026-04-11 FB responder: …" - Gulltop
8
"work"
5 negative reviews mention this · 13% of all complaints
★★★★★ "The subscription keeps getting more expensive and the app keeps getting less useful. Right now the receipt scanning feature doesn't work. I take a picture of the receipt and wait about 3 or 4 minutes for it to finish scanning, then I get a …" - Jonathan
9
"tracking"
5 negative reviews mention this · 13% of all complaints
★★★★★ "look... it is working and doing most of my minimum requirements but, it is very unintuitive for use in the field. the user interface is highly lacking. The two most common items i need on mobile are "time tracking" (extremely limited functi…" - Todd Larkin
10
"been"
5 negative reviews mention this · 13% of all complaints
★★★★★ "At first it was a great app. Now am unable to upgrade, and the costumer support they have its useless. my account has been canceled. and they take my payment for 3 days and then return it. If you are looking for something professional. do n…" - Mario Tercero
11
"freshbooks"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Repeated price increases for the same plan. I used FreshBooks for several years for my company INSTALLERS DMV, LLC. The software works fine, but the constant price increases are frustrating. I started paying around $25/month, then it increa…" - INSTALLERS DMV, LLC
12
"makes"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Repeated price increases for the same plan. I used FreshBooks for several years for my company INSTALLERS DMV, LLC. The software works fine, but the constant price increases are frustrating. I started paying around $25/month, then it increa…" - INSTALLERS DMV, LLC
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
If you accidentally log in to the wrong account, you are stuck making a new account no matter if you uninstall etc. Even logging in, the time expenses is very very poorly designed compared to the browser site. Id rather just log in to my browser. I guess maybe receipt expenses would be easier but thats it. Nearly useless.
Repeated price increases for the same plan. I used FreshBooks for several years for my company INSTALLERS DMV, LLC. The software works fine, but the constant price increases are frustrating. I started paying around $25/month, then it increased to $30, $33, $38, and now they want to charge about $45/month - all while I stayed on the same plan and never upgraded. For a small business that only uses basic features, the price no longer makes sense.
what a piece of garbage. I can not even log into it without it crashing. S25 Ultra. I would sure love to use the app.
The desktop version is good but the app is confusing and lacking features
always try to upgrade and won't let me sign in they only want as much money they can make
It ignores the templates and configurations on their site so you have to rebuild everything again in their stupid app which defeats the entire purpose.
lots of bugs when recording time for invoices. 'something unexpected happened ' I've reported this 3x and each time support just says to reinstall app!??? I would NOT recommend this app as they just don't fix bugs.
If you want an app that asks you to login, says you've successfully logged in, and then just takes you to the login page again in a never ending cycle of disappointment, then this is the app for you.
when I try to login for free trail it says the login and password is wrong and i try to use forgot password it didn't send any code or link to change the password and it is worst app don't use this application
At first it was a great app. Now am unable to upgrade, and the costumer support they have its useless. my account has been canceled. and they take my payment for 3 days and then return it. If you are looking for something professional. do not use this app.
Terrible support. I've already paid to upgrade after the free trial but when I login, it says I need to pay to upgrade. Try calling during business hours and only get messages to call during business hours. I'm extremely frustrated and will probably find something else, after I get a refund.
worst new user experience. I can't even login even after again and again putting the otp and signing up. tried signing up from email and password and Google login too. still doesn't work. worst experience ever. fix this issue. lots of bugs and glitches. useless app.
User since 2008, and as much as I hate to do this, I have go to a 1 star rating. Timer hasn't worked for almost 2 years. Support keeps saying to uninstall and reinstall. Tired of doing that. They really need to fix this. I'm back to the '80's now, writing my hours down on paper. Even with my new Samsung S25 Ultra this problem persists. Importing bank expenses has stopped working and support can't fix it. So sad.
it's mileage tracker is 100% garbage. unlike all the other driving apps this gem doesn't work at low battery, it doesn't let you create locations so it's more accurate. it does have a good start and stop time. But if you ever dare to go below 20% battery it turns off. And when do you get it charged up you'd think it would turn back on right!?,? nope it will never turn back on unless you open the app. they won't change thing and just make you pretend you can . watch for the generic reply
been a client for 10 yrs, horrible technical support. all the staff blames others instead of admitting it's their platform. will be looking for a new platform. ive had enough
immiediatley bugged out before i can even get in. kept cycling me in circles to subscribe and login. cancelled subscription.
I have had this app for 5 years. It was great for me as a consultant and I really enjoyed it, but I would never recommend anyone try this app or Freshbooks software in general. I have had 3 instances of major disruptions to my bank connections that lasted weeks with no urgency from support and cumbersome workarounds. Recently, the time tracking app has stopped working on mobile with frequent errors. Do yourself a favor and avoid this app, it is a huge burden to transition to something else.
The phone app is very limited and basic. Can't create reports, etc. I tried using the website on my phone, but it's nearly impossible to use custom dates for reports.
kept asking me to restore my account irritating
Not suitable for UK businesses. You can't remove the "Tax" line from your quotes, meaning that if you are B2B you'll need to download and edit the PDF of the quote otherwise you'll be such with a line that says "Tax: £0" (or you'll have to include VAT in your quotes, which makes no sense) Gets worse, though, looks like you also cant even abide by HMRC's rules for VAT invoicing. No way to show the sterling amount on an invoice if you're billing in another currency. Not mature enough for UK
I assume like the review the app was free, but obviously I was mistaken you can't delete the account either seems like a way of catching data to sell. Always leary of apps like this. Be aware 30 day trial only, 5 invoices for $$$19 a month!! I wonder where the reviews came from. Would get my five stars for the semi intuitive set up. As it is well designed to a point.
Ive been using freahbooks for about a year now however, I am now forcing myself to make time and find another invoicing software, even if my entire family is killed in a plane crash and I have to miss their funeral I don't have time to write this review... if you use freshbooks on your computer it seems to work OK. The mobile app is flat out trash in multiple ways. I recommend getting all of your cash together and burning it over using freshbooks mobile
The app didn't tell me I needed to sync up with my bank. And then when you do sync up it only syncs back a few months. Now I have to do everything manually.. in today's world of AI would you believe it.
Neither automatic mileage tracking nor manual mileage tracking work. App permissions are set as instructed.
do not use. zero support!
I never thought I would see a accounting software that actually makes it harder to keep your books but freshbooks managed to do it! constantly disconnects from your bank always has to have you reload info, reset your passwords does not keep track of your income only your expenses this software is a complete nightmare!!!
Please use the app store's "What's New" section to tell us WHAT'S NEW. *What* fixes or improvements? (Communication is part of software process quality, gives us confidence to update, and gets you more stars.) ---- 2026-04-11 FB responder: thanks for the boilerplate grunt/paste I guess. YOU might want to read about how you have an app in the Play store missing responsible disclosure of changes, and then talk to your own QC team about the process breakdown.
The subscription keeps getting more expensive and the app keeps getting less useful. Right now the receipt scanning feature doesn't work. I take a picture of the receipt and wait about 3 or 4 minutes for it to finish scanning, then I get a blank page with no information on it. It doesn't capture any info from the receipt and it doesn't even save the photo. I am so frustrated.
look... it is working and doing most of my minimum requirements but, it is very unintuitive for use in the field. the user interface is highly lacking. The two most common items i need on mobile are "time tracking" (extremely limited functionality) and "project creation" <----NOT PRESENT IN THE MOBILE APP!! are you f'n serious? who approved that?
Not Happy for trial login more time it will take
at 1st I was happy w/FB but as soon as my trial ended the problem began. In the last 2 weeks my subscription has been canceled 3xs!! Ive been billed 41 bucks 3xs but its not this thats the problem. The problem is Ive needed to see an invoice but cant bc my dang subscription keeps getting canceled. Needless to say Ive way overpaid for this service that isn't working properly and continues to let me down as I let my customers down and support what a joke off... on weekends of course.
I have just created an account a min before and now all of sudden my email and password become invalid.
The app does a good job tracking my expenses, but only when linked to my bank account, which has been disconnected twice now without explanation or notification. These unannounced account disconnections are very concerning to me
Very clunky. Too many actions to separate business and personal expenses. Quickbooks does it with a simple swipe.
I got the bank linked. Don't know why it only shows money coming out but doesn't show money coming in.
Running a free trail as Im looking into businessadmin on the fly (expenses and invoicing).Not adequate. Not possible to import PDF files into expenses on mobile app. No receipts scanning; need to put in details manually. Cannot amend expenses categories in the mobile app. Makes a mess of company address on the invoice, no tax details data field of clients on invoice. All in all, the app doesn't meet certain requirements of (EU) tax authorities.
It's missing everything I need. Doesn't have project tracking AT ALL, expenses can't be assigned to a project. There's a glitch currently that doesn't set expenses as billable correctly. Mileage tracking is only available in the app, but doesn't allow on demand tracking. Only automatic 24/7 tracking or manual mileage entry. There's so many missing features in my daily workflow I still have to use the web page in desktop mode to access everything.
Kinda of buggy. I have had many trips go undocumented even though automatic milage is turned on (big factor for choosing this platform) and the data capture for receipts is a little inaccurate at times. I feel like I just paid for white label freeware...
Sentiment summary
81%
Positive (4-5★)
3%
Neutral (3★)
16%
Negative (1-2★)