Review Insights · Google Play
GasBuddy: Find & Pay for Gas
PDI Software, Inc. · 821,675 ratings · ★ 3.0
3.0
★★★★★
821,675 ratings
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Top complaints - extracted from 86 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"prices"
15 negative reviews mention this · 17% of all complaints
★★★★★ "very slow, it hardly loads gas stations and prices and deals" - Saad El Alami
2
"station"
10 negative reviews mention this · 12% of all complaints
★★★★★ "very slow, it hardly loads gas stations and prices and deals" - Saad El Alami
3
"find"
9 negative reviews mention this · 10% of all complaints
★★★★★ "This used to be a simple app to use. But, I guess there was a new update after they already updated with a new Mastercard card. My account was essentially deleted, sort of. It had a different name, which my name finally came back. None of m…" - debbie tomes
4
"years"
9 negative reviews mention this · 10% of all complaints
★★★★★ "I used to love GasBuddy and used it for years, but after losing access to my account, I could not get any real help. My phone number and bank account are still tied to the old account, so I cannot log in, recover it, or create a new one. I …" - Aleria Wright
5
"price"
9 negative reviews mention this · 10% of all complaints
★★★★★ "very slow, it hardly loads gas stations and prices and deals" - Saad El Alami
📋 All 86 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
very slow, it hardly loads gas stations and prices and deals
I used to love GasBuddy and used it for years, but after losing access to my account, I could not get any real help. My phone number and bank account are still tied to the old account, so I cannot log in, recover it, or create a new one. I also still have rewards I earned but cannot access. Customer service felt impossible to reach, which is concerning for an app connected to banking info.
app is so slow loading it is annoying. after nearly 10 years of using this app I have started looking for another source for gas prices.😭
Last update destroyed the app
tracking device. You cannot use this app without turning on third-party tracking so yeah it will auto detect what the gas costs in your area but I'd rather just enter a zip code instead they not only want to know where you are but they're going to sell it to third party and they tell you that right there when you click the button! trash.
I would give this app a 0 stars when it used to be a 5 star. Even with uninstalling and reinstalling it with knowing that there's a ton of gas stations around me it is not finding any and my favorites list is completely gone this does not help considering I work in my car and I travel a lot and it's was very convenient to find gas stations easily now it's not finding any when I know there's a bunch around me!!?
starts then shuts down
IT Force closes each few minutes and the WIN screen glitches out shaking on the bottom half and then closes
GasBuddy hides many cheaper gas stations. Today on my way to a gas station with lowest price on GasBuddy, I found another National gas station with much lower price which was not reported on GasBuddy. I reported the lower price. Later, I was looking for the location again, but it was still unreported or deleted.
keeps dropping out.
Used to be Very useful!. Now. I have to tap 1/2 in down and to the left on the map to select a station to report prices. Also, the Android back arrow no longer takes me back to the home page, nor exit the app. So, it's no longer useful, now it's a PITA!
there used to be an option to charge the account when you fill out wait til the end of the week. now they just randomly charge 3-7 days later rough no warning. I make sure to keep enough to cover in the account but when a week has passed, I assume it has been charged by that point. pretty sure they eliminated that option to ensure they can charge their $15 fee. screw the 7c/gal, this app is trash
This app is OK, I'm on it every day and twice it's told me I missed spinning the wheel and reset my daily streak to 1, that's B.S. now today I spun the wheel this morning and again just now... that's twice in one day... what's going on? I think I'm done with this to save 2 bucks, not worth it. I started with 2 stars and dropped it to 1 after I spun the wheel twice yesterday! I know I haven't missed a day since I got the app but twice it told me I missed and lost my streak this would been the 3rd
While it has pretty accurate reports, it's very buggy & slow. It crashes a lot too. Very frustrating to use now.
still awaiting the assistance after many emails, ticket numbers and a bot that insists I will be contacted. Not allowing me to claim the gift cards, two to be exact. The screen just freezes and welp, too bad for me. Gonna eventually uninstall. After many months of back and forth emails, Amazon comes back and says I checked and found that this is not a valid Amazon partner offer; it appears to be from a third party Amazon promotional codes for Amazon Music are only available through authorized
Don't trust the prices listed. visited two of the stations listed and prices at both stations were 40¢ higher than listed. Prices listed were posted less than 30 minutes prior to visiting the station. This was not the first time I found the prices much higher than listed on the app. Should require posting of price to include a picture of the pump showing the price.
2 main issues - rejection of up to 80% receipts without any logic or reason and difficultt redeeming rewards. Have to uninstall/reinstall almost weekly in the past few months hoping that newer version will be less buggy. It was good app and few years ago, but it's now in a down spiral.
this app used to be good. ok for find a station but pricing are useless.
crashes often garbage servers
Impossible to use this on the road. Keeps sending me email login links but they never show up.
this app was working great but now in the last couple weeks it won't load, it keeps saying "clearing trunk space" I've cleared cache and reinstalled but it's still not working. please help
6/2026 every use button is locked. only sign up for pay with gas buddy works. 3/2023 idk if it turns app off later because it now demands approval for 24-7 spyware 7/2022 Still turns app off if you attempt manual entry. 10/2021 No longer allows anything but GPS.. No other zip, no other town, just freezes at anything but GPS. 6/2019 Newest update has 100% crash ratio before any search modes. Please fire whoever thought this would be better than the old version.
Have made it impossible to filter by your favorites when searching, less user friendly with every update
prices are never accurate
So I guess this app is not being updated anymore?
This app is terribly slow and laggy. Click on something and wait for it to respond. Not very good response. Favorite stations hidden. They were removed from the main page and now hidden in search.
prices are out of date and inaccurate
Not a bad app for gas, the real problem is with diesel. There really needs to be a bio diesel / renewable diesel choice when picking the fuel type also when leaving pricing reviews. I have been to numerous stations in California wasting fuel and time trying to find #2 diesel. Big name Car and truck manufacturers are denying engine and fuel system warranties due to using bio diesel/renewable instead of #2. Diesel users be very wary and read reviews and leave them as well to warn others.
Constant errors: This app isn't available in your region. - The United States of America.
do not pay for any offers to gain points , do not play the games to gain points after two years of being a GasBuddy plus premium member I find having to wait 3 weeks to claim points very disturbing, this app has become s joke and the joke will be on you
Still randomly crashes on open
map view is pretty much useless now. super laggy and doesn't populate even half of the options.
I haven't been able to open the app for a few days now. It keeps saying the app has a bug. Anyone else having this problem?
Getting glitchy on the Map portion !! Plus I'm looking at a station that doesn't even show up on the list ,OR the map ??!!
Keeps crashing. Very slow app.
pop ups in the way stating an error when im trying to route for fuel
Doesn't show ethanol free gas.
I stopped using gas buddy, but used to use it as one of my “best apps”. Sadly, gas buddy is not more of an advertisement billboard, and for me it is cluttered and irritating. Trying fuelio
I have been using this app since 2012, 14 years! App updates in the past year have turned a great app into pure garbage!
6/17. When I can access the app, again not today, prices are usually out of date because people can't open the app! 5/2. Worked intermittently for a week and broke again. 4/19. Still not working. Google should remove the app. 4/11 Still not working. Sort reviews by date!! Sooo many negative reviews with problems. 4/5. Broken or dead app? Waste of time - hours of a circle and "clearing trunk space", just like others mentioned. I guess the developers have ditched the app and gone away.
I just want to find gas! nothing else!
Months with problem but no resolution. Now they are telling me to go into menu options that do not exist. Have the people at Gas Buddy ever seen their own app? Okay, great while it is working. But if anything breaks on your installation, forget it because the people at Gas Buddy are clueless about their own app.
App was working 2 weeks ago. Now, it crashes every time I try to "spin the wheel" or snap a receipt (actually ANYTHING that I click on will cause it to crash)! What's going on!? Now, more than ever, we might actually NEED this gas-price-finding service. •5⭐️ when it works.•
Instructions aren't very good. Used their app to find a diesel station. yep said fuel was $5.21 a gallon. I get there find out it's $5.39 a gallon. I go back onto the app to correct their price. Find out that it is a flash deal. So I clicked on it to find out I was supposed to click on it before I bought the fuel. What the heck does that matter I can only make one purchase a day they know where I made the purchase. never really gotten a good deal with them anyway. And apparently lost this one.
I keep getting an error code when I open the app and went I try to spin for points
The new card won't let you use rewards discounts at many places. :( :( :( I made 1 transaction, which stopped me at $20, and then I got an email saying that I reached the transaction limit. Sometimes their discounts don't go through. App is glitchy, sometimes doesn't want to work, especially when you look at the map for too long. I can't change my email despite clicking on both links sent to both emails. The only notifications I get are to play stupid games.
have used it for years not sure if the current update or what changed things but the app has not worked properly for awhile.
I play the games for extra points and have never once received my points. This app spams a lot as well.
The recent update to remove the lower banner is annoying but this I can somewhat accept even though it forces me to double click into the station to see the price, they did that to iOS as well so womp womp. What even sucks though is for some forsaken reason when you double click on Android, it pops up to some random gas station that wasn't even on the map before, and you have to spend an extra 5 seconds zooming in. I get that UI changes get backlash but this is just pfffffff
trying to add vehicle and the screen is flickering, making it difficult to make selections. this used to be a good app, apparently not anymore.
+ 36 more in the clipboard copy
Sentiment summary
46%
Positive (4-5★)
8%
Neutral (3★)
46%
Negative (1-2★)