Review Insights · Google Play
Getaround - car rental
Getaround · 56,721 ratings · ★ 3.1
3.1
★★★★★
56,721 ratings
🎯 Build a better version
Top complaints - extracted from 58 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
13 negative reviews mention this · 22% of all complaints
★★★★★ "Horrible customer service. Host didn't provide proper return instructions, so I had to figure it out on my own and ended up returning the car 4 min past the drop-off time and got a late fee. When I contacted customer service, they said, "Sy…" - Native Treks
2
"customer"
11 negative reviews mention this · 19% of all complaints
★★★★★ "Horrible customer service. Host didn't provide proper return instructions, so I had to figure it out on my own and ended up returning the car 4 min past the drop-off time and got a late fee. When I contacted customer service, they said, "Sy…" - Native Treks
3
"getaround"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Horrible customer service. Host didn't provide proper return instructions, so I had to figure it out on my own and ended up returning the car 4 min past the drop-off time and got a late fee. When I contacted customer service, they said, "Sy…" - Native Treks
4
"customer service"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Horrible customer service. Host didn't provide proper return instructions, so I had to figure it out on my own and ended up returning the car 4 min past the drop-off time and got a late fee. When I contacted customer service, they said, "Sy…" - Native Treks
5
"location"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Just doesn't work, searches returned zero cars every time, every location. support just gave up trying to fix the issue." - Rob Stower
6
"support"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Just doesn't work, searches returned zero cars every time, every location. support just gave up trying to fix the issue." - Rob Stower
7
"pour"
6 negative reviews mention this · 10% of all complaints
★★★★★ "⚠️ Application d'escrocs !!! ❌ À ne pas utiliser !!!!! Ils ont des règles pour vous piéger et font tout pour vous induire en erreur et vous faire payer de grosses sommes ou vous induire en erreur (pas de réponse aux demandes). C'est déplora…" - Abdel B.
8
"charge"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Hidden charges. Last minute cancellations before the trip leaves customers unprotected" - smoro4ch
📋 All 58 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Just doesn't work, searches returned zero cars every time, every location. support just gave up trying to fix the issue.
no longer available in the US? why is it in my app store still then?
really bad experience. car dirty. no power. engine alarm. no care for users. and on the top, expensive renting. it's not worth it.
The app is very bad, we cannot end the rental because they decided to unverify the account. We are now stuck, The only support is by call and it's been 40 min waiting to get someone. They ask more documents because they say it's faud, the car is already paid and we just want to return it. We are going to miss our plane and have to pay more because we didn't returns it in time, even the rental guy is stuck with us.
peor empresa, son unos estafadores , solo perdí dinero, no tienen sistema de asistencia a propietarios, su GPS manda siempre ubicación equivocada y se metieron más de 3 semanas en darme una respuesta para repararlo, por lo cual me hicieron seguir pagándoles la mensualidad y aparte cancelar las reservaciones que ya tenía de mi coche. a un amigo igualmente le pasó lo mismo como propietario
not available in the USA
Horrible customer service. Host didn't provide proper return instructions, so I had to figure it out on my own and ended up returning the car 4 min past the drop-off time and got a late fee. When I contacted customer service, they said, "System automatically does that. We can't change it.". Yeah right. I'm glad there are other options because I won't be using getaround again.
Hidden charges. Last minute cancellations before the trip leaves customers unprotected
They charged me 50 euros for very unreasonable small dirt on the car
I rented a car and returned it on February 25th. As of today, I still haven’t received the 5,000 deposit back in my account.
Lender put 10 year old tires on the car, a tire exploded on the highway
⚠️ Application d'escrocs !!! ❌ À ne pas utiliser !!!!! Ils ont des règles pour vous piéger et font tout pour vous induire en erreur et vous faire payer de grosses sommes ou vous induire en erreur (pas de réponse aux demandes). C'est déplorable. Vous allez regretter de recourir à eux.
app bugged out and I couldn't return the car. spent 1 hour on hold then one hour with customer service to finally return the car manually. they promised I wouldnt have late fees, but of course in the end I did. app seems convient, but don't be fooled, they will rob you blind.
Avoid Getaround if you don’t want your holiday ruined by false promises and mechanical failure. They advertise 24/7 assistance, but the reality is a restricted 8:00-22:00 schedule where nobody actually answers the phone when you’re stranded. We didn't even receive the car we originally booked, and the replacement we were forced to take broke down almost immediately. This platform offers zero support when things go wrong - save yourself the stress and book elsewhere.
cuidado que coche alquiláis. lo alquile dos veces y me estafaron. cobraron el depósito y el dinero de alquiler. pero el coche no exsistia, tened mucho cuidado no es de confiar esa página llevo más de una semana reclamando el dinero y todavía sigo en espera de alguna respuesta.
This application is an abomination, a text book example of how you should not create an app. And this is by someone who used a lot of bad apps. You want to rent a car? Let us kick you out of the app to the webview and back, several times during the process. Let us charge you for the car rental, even before we verify your profile (and you can't rent the car without a verified profile). EU driv. license not accepted for verification, I had to send in utility bills, passport and credit card photos.
Unfair Policy - You pay fines you can't contest If you get a parking ticket, the car owner pays it instantly and Getaround bills you months later. Because the owner paid it, you lose your legal right to contest the fine with the city. I was charged €131 for a fine I could have easily fought, but Getaround gave me zero opportunity to do so. They value the car owner's convenience over the renter's rights. Leaving the platform immediately.
Terrible! Not all information about the rental conditions and process are stated at the beginning. Then you first pay and then it tells you they need to verify your profile. And verification process is impossible to finish. Allowing payment without verified profile is unacceptable!
bonne chance pour joindre un support téléphonique après une clôture de location !
J'ai versé mon dépôt de garantie au début de la location 250€. Cela fait déjà deux mois que j'aurais dû le recevoir sur mon compte bancaire, mais je n'ai toujours rien perçu. Je contacte Getaround, mais leurs réponses sont très lentes (quand ils répondent) et ils m'assurent que tout est en ordre de leur côté, alors que mon compte ne reflète aucun remboursement. C'est du vol.
Do not use this app for any reason. It's 100% hassle guaranteed. It's completely time-consuming. The customer service team is unresponsive, and the car owners also seem confused by how the platform functions. Furthermore, I encountered numerous hidden fees throughout the process. I never successfully rented a car in this app.
Doesn't pick up Canadian addresses
Impossible to get verified
Arnaques sur certaines locations... Location non utilisée et facturée entièrement malgré le fait que c'est dû à un manque d'informations et une défaillance de la par du propriétaire du véhicule et de GETAROUND.
nowhere does it mention not available in United States
app not working (Samsung s24 ultra)
Safety issues with many cars. No customer support outside of regular working hours, car owners (often bot messages) cannot help with technical issues. Cars are often old and not properly maintained, resulting in malfunctions/safety issues! Avoid!
dont rent from this Plattform i searches more than one hour for car because of wrong locaton of car provideed from them and after you return the car to the same parking charge you extra money why are you parked here
Terrible customer service. Cars fuel gauge didn't work, so I was charged twice for filling the tank. Provided plenty of evidence that I'd filled it up but they ignored it and let the owner steal from me. I was told to take it up with the owner, who never responded. Useless.
Great app! Rentals are easy and fast to book. Customer service is an absolute nightmare...if there is any issue they will just charge you the amount and you will never get any answer or response to questions regarding the problem... Been waiting for an answer to a claim for over a month, and until then, I will never book again through this app
I had several issues setting my account, then paying ... Getaround tried to charge me 750£ of deposit without my knowledge, only noticed it on bank statement. I finally managed to get the car. I'd plan enough time to allow for Internet and app bugs as well as location inaccuracy while picking up the car. I happened to leave some personal belonging by error after the rental ended, the customer service was appaling, ignoring 90% of my messages & offering no help. I will never it use again.
Service très décevant, les véhicules ne sont pas bien entretenus et le service après aucunement joignable par téléphone, les conversations par mails sont longues et les conditions de remise de la voiture louée ne sont pas avantageuses du tout. Bref très déçu, c'était prometteur. Il vaut mieux se tourner vers Turo (ex ouicar) PS : J'ai déjà contacté et apporté des précisions à Getaround à ce sujet.
j'ai loué plusieurs fois de Getaround et ça se passait plutôt pas mal jusqu'à la dernière fois où j'ai loué un véhicule et par mal chance on a essayé de voler en cassant la vitre dans la nuit. Getaround m'a facturé 450 euros pour les dommages qui sont sensés être couverts par l'assurance de base de Getaround, pourtant j'ai bien porté plainte à la police pour cette tentative de vol et j'ai envoyé plusieurs mails à GA et appeler sans retour... inadmissible de débiter 450€ sans mon accord!!! vol
this app charged me extra for gass when I clearly filled the tank and customer service told me to eat it socks
Worst customer service! don't use this app. My friend had to pay a penalty fee because the owner of the car forgot to tell him about a fine. Reached to customer service, simply ignored the liability of the owner! 2/2 issues with this app. Car owners basically can claim anything and are liable for nothing. I don't feel safe renting cars from them.
Voiture sale, cabossée, et surtout pas a sa place. Je l'ai cherché dans les parkings aux alentours... J'ai contacté easymove au téléphone qui bien-sûr n'était pas disponible (propriétaire de la voiture) dimanche matin au téléphone ou par mail... J'ai appelé getaround qui a confirmé que la voiture était a 500m de là. J'ai raté mon rendez-vous, dû marcher avec tous mes paquets... J'ai demandé un remboursement partiel de la moitié et 48h après toujours pas de réponse. Pas professionnel du tout.
Cars are way sky high priced. Go with Turo.
Une application impossible a télécharger, un service clients aux abonnés absents, enfin une location d'un coût de 210 euros qui commence dans moins d'une heure, de très nombreux messages envoyés pour déverrouiller le véhicule sans aucune réaction de la plate forme ....Bref a fuir dans les plus brefs délais.Je déposé une plainte a ce propos près la Direction de la consommation et de la Repression des fraudes . Eric Alexandre Poher de Corbie
Buggy app! Fails repeatedly. Terrible customer support.
they will charge you lots of hidden fees if you are "late" with the car, despite paying for a full day
Pratique mais l'ajout de kilomètres est hors de prix, j'ai payé plus de 30€ pour ajouter 80km à ma location et en plus de ça il faut rendre le véhicule avec le même niveau d'essence (ce que je n'ai pas fait vu le prix des km "inclus") et je me suis refait facturé 30€ pour ne pas avoir remis de l'essence. Une belle arnaque en bonne et due forme. c'est vraiment dommage car le service est super pratique mais ça revient plus cher qu'une loc en agence à la journée.
Very poor support. Too long response
Too expensive for the service and easily have to pay for extra fees...
scammers. apply a lot of fee. dont use this app
The car was canceled on us abroad half an hour before pickup with a flimsy excuse. Booked more than a month in advance, and the refund even resulted in a not insignificant currency disadvantage for us. Honestly, it couldn’t have gone any worse.
I tried to rent a car and it said I had to download the app to verify myself. When I downloaded the app, there was no way in the app to verify myself. When I used the website to try to rent a car, it would just open the app to the home page. So no way to verify myself, so the service is unusable.
you can't get started. Verification process non-existent. Help center non-existent. Help page says nothing about verification except sending you around in loops. no answers to help. seems like they set this company up and just forgot to continue working on it.
your license needs to be 2 years old, regardless of your driving exp
hyre is cheaper and more convenient
This app was great. I rented a car last summer. Everything was easy and smooth, now it says the app isn't available in the country (yet). I'm in Los Angeles, CA, US. Why can't we have anything nice?
+ 8 more in the clipboard copy
Sentiment summary
51%
Positive (4-5★)
6%
Neutral (3★)
43%
Negative (1-2★)