Review Insights · Google Play
GIVA: Silver & Gold Jewellery
GIVA · 109,218 ratings · ★ 4.3
4.3
★★★★★
109,218 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"customer"
19 negative reviews mention this · 35% of all complaints
★★★★★ "worst customer care....they wont revert even after 72 hrs and keep raising a ticket" - Indu Nair
2
"giva"
18 negative reviews mention this · 33% of all complaints
★★★★★ "worst experience from Giva because till now I can't get my refund amount.. Only AI take a call..no other human being their... why..?? when I get my refund amount??? ALLL CUSTOMER ARE BUSY ON ANOTHER CALL!!!" - Akhil gogoi
3
"experience"
15 negative reviews mention this · 28% of all complaints
★★★★★ "worst experience from Giva because till now I can't get my refund amount.. Only AI take a call..no other human being their... why..?? when I get my refund amount??? ALLL CUSTOMER ARE BUSY ON ANOTHER CALL!!!" - Akhil gogoi
4
"product"
13 negative reviews mention this · 24% of all complaints
★★★★★ "Such a worst app I've ever seen the money got debited from my account but till now I didn't get my product it's almost 3 months though I consult the costumer care they ask us to send a mail and they'll get reply in 1 day but we doesn't get …" - Tejaswini Reddy
5
"service"
12 negative reviews mention this · 22% of all complaints
★★★★★ "useless app and bad service" - sheetal deep
6
"order"
12 negative reviews mention this · 22% of all complaints
★★★★★ "delivery not at time and as well as not any notification about their delivery, I am very disappointed. I advice to all of you please purchased lab grown diamond jewelry by other trusting brand. again I bought earrings from aap 16k something…" - Somya Sharma
7
"support"
12 negative reviews mention this · 22% of all complaints
★★★★★ "delivery not at time and as well as not any notification about their delivery, I am very disappointed. I advice to all of you please purchased lab grown diamond jewelry by other trusting brand. again I bought earrings from aap 16k something…" - Somya Sharma
8
"money"
10 negative reviews mention this · 19% of all complaints
★★★★★ "Such a worst app I've ever seen the money got debited from my account but till now I didn't get my product it's almost 3 months though I consult the costumer care they ask us to send a mail and they'll get reply in 1 day but we doesn't get …" - Tejaswini Reddy
9
"care"
8 negative reviews mention this · 15% of all complaints
★★★★★ "worst customer care....they wont revert even after 72 hrs and keep raising a ticket" - Indu Nair
10
"refund"
8 negative reviews mention this · 15% of all complaints
★★★★★ "worst experience from Giva because till now I can't get my refund amount.. Only AI take a call..no other human being their... why..?? when I get my refund amount??? ALLL CUSTOMER ARE BUSY ON ANOTHER CALL!!!" - Akhil gogoi
11
"days"
8 negative reviews mention this · 15% of all complaints
★★★★★ "the worst app I have ever seen. im literally waited 5 days for my refund but this app didn't even take any action and didn't connect to any of their support team only the ai agent talked to me. is this how Giva's customer care support syste…" - Ria Pathak
12
"customer care"
7 negative reviews mention this · 13% of all complaints
★★★★★ "worst customer care....they wont revert even after 72 hrs and keep raising a ticket" - Indu Nair
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
worst customer care....they wont revert even after 72 hrs and keep raising a ticket
worst experience from Giva because till now I can't get my refund amount.. Only AI take a call..no other human being their... why..?? when I get my refund amount??? ALLL CUSTOMER ARE BUSY ON ANOTHER CALL!!!
Such a worst app I've ever seen the money got debited from my account but till now I didn't get my product it's almost 3 months though I consult the costumer care they ask us to send a mail and they'll get reply in 1 day but we doesn't get any yet such a fake app please don't use it
worst experience
useless app and bad service
delivery not at time and as well as not any notification about their delivery, I am very disappointed. I advice to all of you please purchased lab grown diamond jewelry by other trusting brand. again I bought earrings from aap 16k something, payment to debit ho gae but order not showing on aap and customer support executive not picking call and not human agent at chat box, so my second and last last expression with giva, I had already raised complaint , my life experience tanishq is the super
alert !!!!! scaming app!!!!! money has been deducted but order is not placed.. why do you launch app if you are technically not fit.. nearly for 8000 I ordered and order was not placed.. no help from their side it is completely online scam!!!!!
payment issues
As of now I am so frustrated because of my delayed delivery as I have been waiting for this since 26th April and there is no update from GIVA it is only showing one location in tracking since long day so for me this is a disgusting app 👎👎👎
Worst experience! App showed same day delivery but changed to 14th May after ordering. Reordered, paid ₹2,038 via UPI - order got stuck in "Payment Pending" and disappeared from history! Customer care is just an AI bot, no real help. Ruined my Mother's Day gift plan. Still waiting for refund!
toooo bad service
first time recently I have placed the order my amount is deducted immediately but order not placed. this is the service of Giva
no customer support its pathetic
the worst app I have ever seen. im literally waited 5 days for my refund but this app didn't even take any action and didn't connect to any of their support team only the ai agent talked to me. is this how Giva's customer care support system works if I knew before going to this app I would never visit to this app. no seriously if you guys can't give any support to your customer regarding their issues then why u have created this support system? how will I find my money?WORST APP NOT RECOMMENDING
they are not taking warranty of jewellery purchased from third party like blinkit amazon etc,
I am using the app for a week or two I have saved some of the jewellery in the wishlist and in the cart then they kept calling you me like twice a day today this is not at all appreciate it iam giving one star just because of the calls
worst customer support ever, they couldn't deliver the product I ordered and then refund me the money back with deduction after a month.
I’ve been trying to update the application since yesterday, but it isn’t working. Even when it does open, it keeps showing “loading.” Now the app won’t open at all. I’ve uninstalled and reinstalled it twice and also cleared the cache, but the issue is still the same.
Delayed Delivery, product not received yet. be careful with online orders. will update the review ones I receive the product. UPDATE 1- connecting to customer care takes so much time and effort. and ones connected, they are not able to do anything to help. we can't cancel the order as well. NO CANCELLATION POLICY EVEN IF THEY MESSED UP THE DELIVERY. UPDATE 2- my order was on 26/04 and delivery time was on 30/04 and now even complain multiple times every time 48 hr to resolve no response
very poor, worst or 3rd class service my order is pending last 10 days and they will only suggest me offers and offers everyday but don't deliver my product also going 3days delayed in delivery also and there aplication is also not work properly not showing delivery status, delivery date,no messagess no calls from jiva today is 8th day 🙏🏻 not accepting from giva really I am very disappointed to giva and my big mistake that I am giving product from giva thank you 😡🙏🏻
Not a proper app. Added money in wallet for making an order but now not showing money in wallet and So I am not able to Place order. Disappointed.
Very Bad First experience with GIVA and it's pathetic. Ordered 17 size ring and delivered 11 size that was too of different design.
price is too much high
pathetic product, purchase a silver anklet and it broke two times within 6 months ,I don't want to give even a one star
3rd class service
one of the most worst company I have never seen before don't buy any product from Giva totally fake promises and commitment zero customer support and services
Really disappointed with my experience with GIVA. Products priced around ₹3k-₹4k don’t match the quality. Mine broke within a month of normal use. Customer service was not helpful and refused to resolve the issue. At this price, local jewellers offer much better durability and service.
negative experience. giva offers promises and loyalty rewards which are fake, as soon as you reach the required amount they would remove the reward. once I even bought an item for 24k and they sent another item for 1.5k instead. no resolution was provided till I made a serious complaint in consumer court. also, even though the item was available they made me choose a flimiser piece and basically told me that this was the only solution they were willing to offer, and kept the balance.
very bad experience, no customer support, pathetic customer service at store and call centre.Fraud company Noone should buy anything from there.Extremly bad experience. Yet not received my order from last 15 days after paying instant amount.
very bad experience....no tracking details is showing
never buy any product from giva ..they don't have support focals ... I didn't receive my product on time and there is no support person to share about the current status. worst
worst product and worst customer support from past 3-4 days raise return pickup still it is pending...I will suggest everyone not to purchase anything from her
I dont know why they start unnecessary calls and what's app massages. irritating
I order 3 items 1 bracelet 2ring 3minimul bowl all delivered but giva don't describe about this product weight making charges extra so I want to return it at that time giva describe minimul bowl not returnable and it's very small giva don't describe this size so i request but not returnable so now I go to complain about giva to consumer foram... and giva support was also not working...
GIVA is an absolute mess. When we call Giva customer support the call wont connect, doesn't matter how many times you re-dial . Entered a wrong mobile number by mistake while creating an order. Order shipped with a third-party courier-and now there’s literally NO way to fix it. No option to edit details, no way to inform the courier, and their customer support calls don’t even connect. How are you running an online business without basic support systems? This is beyond frustrating.
very poor service
apps doesn't works. after purchasing 20000 above ..no order history...wasting precious time
app is good but their PRODUCTS are of CHEAP quality.SAVE ur MONEY 💰
very bad and worst experience of this
Pathetic app ..I ve recieved damaged product 3 days before from last 3 days m trying to replace that product but customer care no. pr AI bat krti he aur technical error bta deti he App pr try kro replacemnt k liye toh technical error ata he . esa lg raha hai customers ko bewakuf bnane k liye sara support dikhaya hua hmare support k liye koi h hi ni . jb replacement nhi hoparhi he meri toh yeh return aur refund kya hi krte honge .. band krdo apni app aur yeh customer ko fraud krne wali company.
very poor customer service, writing this , please don't shop on this app and from giva. sending poor quality products and cheating us for minting money. they purchase cheap products from other portals and remove and put their mark and sell them at a higher price. very frustrated after purchasing multiple products, i realised it's a scam and loot going on.
very fraud company and staff unprofessional and bad ..badtameez, dont buy any product it will break and they will not refund ur money,for last 1 year I am struggling with rs. 1500..which is not refunded by them ..bad product .i am going to lodge fIR.dont buy ghatiya
terrible service. Gave broken necklace. wont replace it. never ordering again. wouldve given a zero if possible.
One of the worst experience the customer care keeps you on hold for hours. Chat people dont know what they are doing. Ordered that must be delivered in 2 hours takes days.
Really Bad Experience this is first and last purchase from giva very bad refund process I'm already fed up to go store staff Manegar behaviour very bad he said u get refund 24-48hr now he said we can't do anything u get refund 7-15 days very bad
worst experience They lie about return policies, fool and harm customers and nothing else. i hate this
it could not show me a three-piece Bridal men's and women's set
worst experience. I ordered 1 silver pendant, it turned black in only 1 Day. I went to the store they told to contact online giva customer care. Online giva customer care centre representative told me he will report in 48 hrs, but it's more than 3 days, still no response. When I again tried to contact giva online customer care, they told me - a new ticket is generated - issue will be resolved in next 48 hrs. Waste of time and money
delevery issues time pa delivery nhi karta roj delay karta hai
This needs to be called out. I purchased a silver coin using a silver gift card. The order was then cancelled by Giva without any prior information or explanation - no warning, no consent, nothing. And it gets worse. Instead of refunding the amount back in a usable way, they pushed it into a wallet that cannot be used to buy silver coins again. So they take my money for a specific product, cancel the order themselves, and then block me from repurchasing the same item with that refund.
+ 4 more in the clipboard copy
Sentiment summary
82%
Positive (4-5★)
6%
Neutral (3★)
12%
Negative (1-2★)