Review Insights · Google Play
GIVA: Silver & Gold Jewellery
GIVA · 111,174 ratings · ★ 4.3
4.3
★★★★★
111,174 ratings
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Top complaints - extracted from 41 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"giva"
16 negative reviews mention this · 39% of all complaints
★★★★★ "product reviews on Giva plateform are manipulated. Coupons are not working. weight of product is not mentioned." - Vaibhav Aditya
2
"order"
14 negative reviews mention this · 34% of all complaints
★★★★★ "very bad I can not cancel my order" - Garima Singh
3
"product"
13 negative reviews mention this · 32% of all complaints
★★★★★ "product reviews on Giva plateform are manipulated. Coupons are not working. weight of product is not mentioned." - Vaibhav Aditya
4
"experience"
9 negative reviews mention this · 22% of all complaints
★★★★★ "worst experience ever. don't know what type of delivery agent they are hiring brought one product and decided to return that due to some issue but there delivery guy cancelling pickup for return without even calling once . not spending my t…" - sakshi gupta
5
"support"
9 negative reviews mention this · 22% of all complaints
★★★★★ "worst experience ever. don't know what type of delivery agent they are hiring brought one product and decided to return that due to some issue but there delivery guy cancelling pickup for return without even calling once . not spending my t…" - sakshi gupta
6
"service"
9 negative reviews mention this · 22% of all complaints
★★★★★ "Extremely disappointing experience with GIVA. Their application and customer support service are pathetic. I paid for the replating service, but my product was never picked up for replating. Despite raising multiple tickets and following up…" - Deeksha Ladkani
7
"customer"
8 negative reviews mention this · 20% of all complaints
★★★★★ "akdom vaje app oder korechi koto taka ginies aeche demeg product tarpor seta return korte chi chilam kintu bolo return hay na replacement korte parbo to seta korlam kintu ajkei niye 12din holo akhno amr replacement kore dey ni fon customer …" - Poulami Poddar
8
"return"
7 negative reviews mention this · 17% of all complaints
★★★★★ "worst experience ever. don't know what type of delivery agent they are hiring brought one product and decided to return that due to some issue but there delivery guy cancelling pickup for return without even calling once . not spending my t…" - sakshi gupta
9
"ordered"
7 negative reviews mention this · 17% of all complaints
★★★★★ "worst app, too many bugs, money gets stuck, gifts cards are scam, bought a gift card to obviously gift to someone, turns out you can only use it to buy candles and perfume, seriously? I'll gift someone to buy perfumes from giva? then i plac…" - Dr. Suhail
10
"delivery"
6 negative reviews mention this · 15% of all complaints
★★★★★ "worst experience ever. don't know what type of delivery agent they are hiring brought one product and decided to return that due to some issue but there delivery guy cancelling pickup for return without even calling once . not spending my t…" - sakshi gupta
11
"money"
6 negative reviews mention this · 15% of all complaints
★★★★★ "worst experience ever. don't know what type of delivery agent they are hiring brought one product and decided to return that due to some issue but there delivery guy cancelling pickup for return without even calling once . not spending my t…" - sakshi gupta
12
"refund"
6 negative reviews mention this · 15% of all complaints
★★★★★ "very bad experience with this app , not deliver product or get refund because in this application by default to adress is set" - Krupa Rana
📋 All 41 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
product reviews on Giva plateform are manipulated. Coupons are not working. weight of product is not mentioned.
worst experience ever. don't know what type of delivery agent they are hiring brought one product and decided to return that due to some issue but there delivery guy cancelling pickup for return without even calling once . not spending my time r money or recommending anyone. I have tried to contacting your so called support system several time but only I got your ai or people saying that they will try to help and I already deleted this app . so go and relax.
very bad I can not cancel my order
very bad experience with this app , not deliver product or get refund because in this application by default to adress is set
worst app
don't install this aap they are scammers if u want to buy anything go to markets
Warning: Giva Jewellery.... Never buy from Giva. Giva Jewellery is the worst place to buy. They don’t disclose any policy or terms while selling. But when you try to return or exchange their own product, they hit you with a 28% deduction. Zero transparency, total rip-off. If u dnt trust me take your jewels and go try to sell back..
No thank you. The silver or gold is not getting presented like the precious metals they are. The jewellery looks like what you'd buy during street shopping for fun. Not worth spending money on cheap looking precious jewellery. It defeats the purpose of purchasing jewellery to wear jewellery. I can just wear cheap accessories if they be looking like cheap street accessories 🤷🏻 Very disappointed to see what I saw during browsing across different categories. Forget making a purchase.
worst app, too many bugs, money gets stuck, gifts cards are scam, bought a gift card to obviously gift to someone, turns out you can only use it to buy candles and perfume, seriously? I'll gift someone to buy perfumes from giva? then i placed a ordered of earrings, completed payment, and app shows nothing, money disappeared
worst app for buy surprise I have placed my order for 3 time for first 2 times the payment successful but order not placed and for 3rd time it's showing out of stock such a distress app.
akdom vaje app oder korechi koto taka ginies aeche demeg product tarpor seta return korte chi chilam kintu bolo return hay na replacement korte parbo to seta korlam kintu ajkei niye 12din holo akhno amr replacement kore dey ni fon customer care fon korle bolche je chole jabe bolche kintu amr kache 12din dhore akhno kono kichu aese ni amr 5000 hagar taka jinies niye chilam amr 5000 taka ta gelo 🥺 tai sobai buje kinbe 😔...
Extremely disappointing experience with GIVA. Their application and customer support service are pathetic. I paid for the replating service, but my product was never picked up for replating. Despite raising multiple tickets and following up several times, the issue was never resolved. When I requested a refund, I found there is no proper way to get my money back. The support team is extremely unhelpful and the entire process has been frustrating. I would not recommend GIVA. There are many othe
This month also i have ordered it's same situation nobody responding and deliverey parter asli not respond it's the very worst app ,, Nobody is taking care of the customer for orders,, they first show delivery date earlier after that order will delay more days ,, they have given giva support but on that site nobody responds properly. I have placed an order for the 3rd time but this time they were disappointed,, please don't order it . our time will waste ,, I'm sorry I'll never order from giva
Very disappointed with my experience. I placed an order for a pendant on 24 June, expecting timely delivery, but as of 25 June I have not received any update or delivery. The lack of communication and delay in service is frustrating. I expected much better from GIVA. I hope the team improves its delivery process and customer support. Not recommended based on my experience.
too delicate to use my set was broken on the very first day of wearing it and obviously it cannot be fixed but earlier I was told that you can buy and we will provide you service in case of any broken item...never ever gonna waste my money on giva products
very worst as I ordered not able to see in my order details ....not even single time . it happened twice ..
very cheap products. not reliable. broken in months.
I Bought a gift card of GIVA, but we can't use for all jewellery, why? You didn't gave that for free, then why yu guys not accepting gift cards for all jewellery? If yu can't give why yu are selling gift cards in third party apps?
Very disappointed. I raised complain for my product they picked up for repair but it was returned to me in the same condition without repairing it.
this app is fraud and this people are also fraud they take your money as an order a jewellery they are cheater they just want your money on 10/05/26 I ordered a ring but can't receive till the today it almost 45 days are gone on 19/06/26 I received confirmation of delivery successful of the ring But I didn't receive that they only send your reply on mails complaint like apologies us give us 24-48 another hours etc. but they didn't gave my money return to me I will file the case against you
there's no actual person when you call the customer care service, it's an AI which does not answer properly. if you insist on talking to an actual person they keep you on hold forever, waited for 11 minutes, no one picked the call and they disconnected the call on their own. my order is ready but they are not dispatching it. first it was software glitch, then they can't tell why my spent amount is not equal to the amount shown in my order history, now they are not dispatching my order.
I had placed an order and after the payment is deducted there are no details of my order and whn I checked with the helpline they escalated it to their senior and haven't got any response from them. Atleast if the refund is initiated i could place the order, but no response yet
Very disappointed with Jeeva. First, I ordered a ring in the selected size, but it arrived much smaller than expected. I then ordered a silver bracelet worth around ₹2,499 on 8th June, expected on 10th June, but it still hasn't been delivered. Despite contacting customer support multiple times, I only receive requests to wait 48-72 hours. No product, no refund, and no proper resolution. Poor customer service.
Wrost App nd Wrost Giva dont trust on this app i bought products worth rupees 4k nd actual amout is less than 1500 specially I return product nd they told that they refund amount but actually I don't get my amount, fraud nd Wrost app ever... don't trust
very poor store
Worst experience and very poor quality products from giva....there is no flexible options to return not accepting the replacement or exchange....brought ring from and stone fell down after using a very fast day.. I do not recommend giva... products and worth less.
the app is flickering like crazy, can't even scroll. you guys need to fix the bug. it's been flickering for days now. there's no support on the app where I can even state this complain.
images not loading . very slow again repeatable issue images not loading
I had the worst experience from giva i requested for a replacement of my order because it was a damaged product and they delayed my request for 3 days and when i called the support centre they said they will help me but later they cancelled my replacement request
Worst product quality. I have purchased from this brand twice-first a rose gold pendant and then a silver ring. Unfortunately, both products started fading and losing their color within just 2-3 months of use. I expected much better durability for the price paid. Now I have no choice but to replace these items. Very disappointed with the quality and would not recommend these products.
worst app to use in case of any instant requirement...I have ordered twice but the amount got deducted twice but no order placed and no response from the customer support on calls and mails ..Please don't use the app , it's totally fake and not useful ....Totally frustrating experience 😡😡
they promise to deliver in 120 minutes, but they generally take a whole day or even more to deliver it.
very bad service from giva Something completely different comes back in the return, and then there is no solution.
Dear GIVA Team, What is going on with my order? My shipment reached Shikrapur on 13th June, the very location where I live, yet your delivery partner has failed to deliver it even after five days. This is completely unacceptable and reflects extremely poor service standards. Frankly, this is one of the worst delivery experiences I have ever had. If a parcel can sit at the destination location for days without being delivered, then there is clearly a serious failure in your delivery system.
This was my first time using this app. I ordered five items and the payment was successful, but my order was not confirmed. Now I have to wait for a refund, which is taking time. Overall, it was a very disappointing experience with GIVA.
really bad service...no response...I bought venki ring ...stone got removed in the first purchase.... offline store help is useless too....
I canceled my order before dispatch. so why did your employee call me. I have a very bad experience with giva. your app didn't show my profile then I logged into your website to cancel my order. it really sucks 😭😭.
worst delivery
I trusted giva blindly but my recent order turned out to be a scam I received an empty package and the product was missing I complained but they told me to wait for their call still no call
Extremely poor service and product quality. I raised a warranty claim because the stone fell off the ring within just two days of use. No one came for the pickup despite repeated requests, and I had to personally visit the showroom to submit the product. It's been over two months, and I still haven't received the product. Customer care is almost impossible to reach, zero accountability and terrible customer support. This has been one of the most frustrating shopping experiences I've ever had.
App malfunctions many times.
Sentiment summary
82%
Positive (4-5★)
6%
Neutral (3★)
12%
Negative (1-2★)