Review Insights · Google Play
Glam AI: Video & Photo Editor
Glam Labs, Inc. · 143,022 ratings · ★ 4.5
4.5
★★★★★
143,022 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
7 negative reviews mention this · 23% of all complaints
★★★★★ "I have emailed this creator on several occasions trying to unsubscribe from this app but daily, despite. my request, attempts are made on my debit card for payment. I do not want this subscription. why is it so hard to unsubscribe from?" - Donal Oloko (Donnie)
2
"money"
5 negative reviews mention this · 17% of all complaints
★★★★★ "The app is terrible, and they steal your money" - Dawn B.
3
"something"
4 negative reviews mention this · 13% of all complaints
★★★★★ "very limited on the ai chat feature takes many attempts and different wordings works better than others and if you were something in a certain way it'll do it it takes so many attempts for it to follow the prompt even still that I updated i…" - Kayla Snow
4
"paid"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I paid for a full year and now it won't let me edit or use their remples unless I buy coins. I lost my money." - Lilibeth María Salas Cassiani
5
"cancel"
4 negative reviews mention this · 13% of all complaints
★★★★★ "very bad app. I want to cancel asap" - Rockford Restoration
6
"work"
3 negative reviews mention this · 10% of all complaints
★★★★★ "very limited on the ai chat feature takes many attempts and different wordings works better than others and if you were something in a certain way it'll do it it takes so many attempts for it to follow the prompt even still that I updated i…" - Kayla Snow
7
"terrible"
3 negative reviews mention this · 10% of all complaints
★★★★★ "The app is terrible, and they steal your money" - Dawn B.
8
"payment"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I have emailed this creator on several occasions trying to unsubscribe from this app but daily, despite. my request, attempts are made on my debit card for payment. I do not want this subscription. why is it so hard to unsubscribe from?" - Donal Oloko (Donnie)
9
"longer"
3 negative reviews mention this · 10% of all complaints
★★★★★ "App no longer works. it says photos not suitable each time I try to use my photo for the ai. You need to check on this" - Hannah Avaiya
10
"photos"
3 negative reviews mention this · 10% of all complaints
★★★★★ "App no longer works. it says photos not suitable each time I try to use my photo for the ai. You need to check on this" - Hannah Avaiya
11
"horrible"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Can you bring back the old version for shot. The quality of the photos is horrible now." - Oksana Vig
12
"refund"
3 negative reviews mention this · 10% of all complaints
★★★★★ "horrible app I cancelled my subscription and they still charging me. I've asked for a refund as I don't have a subscription and I get ignored ... I was cheated" - Tina Raynor
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
doesn't follow probts
very limited on the ai chat feature takes many attempts and different wordings works better than others and if you were something in a certain way it'll do it it takes so many attempts for it to follow the prompt even still that I updated it
very bad just like a plastic the glam ai dosent work very expensive just u want any pic retouch 25 coin they will charge u after a while pay again is not monthy payement is what u used u pay not honest at all
The app is terrible, and they steal your money
I have emailed this creator on several occasions trying to unsubscribe from this app but daily, despite. my request, attempts are made on my debit card for payment. I do not want this subscription. why is it so hard to unsubscribe from?
bunch of nonsense. It's just the same face produced overtime. I wonder what happened to you guys. no ai here. uninstalled app immediately.
doesn't look like me at all
very lag and keep hanging
app only allows you like 10 pics a day even after purchasing, and they automatically take out for the whole year payment
App no longer works. it says photos not suitable each time I try to use my photo for the ai. You need to check on this
I paid for a full year and now it won't let me edit or use their remples unless I buy coins. I lost my money.
very bad app. I want to cancel asap
Can you bring back the old version for shot. The quality of the photos is horrible now.
it was working ok until yesterday, I've got a yearly subscription and I can't longer recognise myself on the results, very dissatisfied as customers services won't help through the app
I've canceled my subscription and you're still charging me how and why? please fix this issue.
horrible app I cancelled my subscription and they still charging me. I've asked for a refund as I don't have a subscription and I get ignored ... I was cheated
Far too expensive for what you actually get. A subscription cost plus having to purchase more in app is ridiculous for terrible pictures that look NOTHING like you. Don't bother wasting your money 😡🤬
Every thing is paid for those who think this Is a free app
this app ripped me off. beware. it did not give me any animations that I paid for. they literally took my photo and added stars behind it. it's garbage. I'm pissed and tired of these stupid apps taking $$ from us and you cannot even talk to anybody.
I paid $7.99 to use this app but could never use it because all it did was try to push me to pay more for something I haven't used yet. I requested a refund but never received my money back. I requested a refund, according to direction and I still didn't receive my money back or response. They me to talk to them through their but in order to do that, I have to download the app. I will never get my money back. Never used the app and I'm out of $7.99. Total rip off. Do not use this app.
I was given sooo many videos untill someone screwd my photos making my characters like 200 pds! it was cruel.Now I tried again and I cant even use it.You all screwed me over so what's new.Yall are craz
never worked and no way to cancel subscription
It is terrible! The picture looks nothing like me. Receiving a refund as promised is exceedingly complicated!
cancel my subscription this app sucks an im sick of getting charged $34 overdraft charges from my bank when I' used this horrible app 1x , over a month, yall done tried several times to steal $7.99 from my bank cancel me I will report to police for harassment an theft charges leave me an bank alone move on too next victim
This made me subscribe and charged my card consistently for something I've never even signed up for and they made sure I had NO idea where the charges were coming from. A COMPLETE SCAM!!!! edit: Glam wasn't even on the list of subscriptions in my Google Play Store profile, so how can I cancel something that was never even there. Thank God they have the block option on cash app. never again. SCAM LIKE I SAID, PLEASE BEWARE OF THIS APP.
I want to say that suddenly the program no longer has the option to add talking or singing voices, or to add elements. For example, if I try to add a cigarette or make something happen, it does not work. Everything was working normally, and in less than 24 hours suddenly everything became restricted.
does not work as presented the pictures are junk the animations are a joke give me my $8 back
Not really good, I had it for less than 30m8ns before deleting
no good
I change my review from 5 stars to 2 because I did actually enjoy this app and I think it's fantastic in doing the AI creations of my images, however it's tricked me into payment and took $42+ of my money when I don't want to pay at all! on top of this, I don't see any place to unsubscribe or stop them from taking more money from me and I really am very upset. please return my money and stop any money from being taken from my account. I can change my review if there is actually resolution
Sentiment summary
89%
Positive (4-5★)
5%
Neutral (3★)
6%
Negative (1-2★)