Review Insights · Google Play
Global Entry
U.S. Customs and Border Protection · 11,393 ratings · ★ 4.9
4.9
★★★★★
11,393 ratings
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Top complaints - extracted from 77 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"version"
49 negative reviews mention this · 64% of all complaints
★★★★★ "Doesn't work at all. Says "could not check app version" and gets into an infinite loop when you hit retry with that msg. Never got past that." - Kerry Childers
2
"check"
42 negative reviews mention this · 55% of all complaints
★★★★★ "Doesn't work at all. Says "could not check app version" and gets into an infinite loop when you hit retry with that msg. Never got past that." - Kerry Childers
3
"check version"
40 negative reviews mention this · 52% of all complaints
★★★★★ "failed multiple time, "can't check version"" - Cheng-Shi Amory Shiu
4
"error"
30 negative reviews mention this · 39% of all complaints
★★★★★ "app sucks. errors most of the time" - Craig
5
"error check"
12 negative reviews mention this · 16% of all complaints
6
"work"
11 negative reviews mention this · 14% of all complaints
★★★★★ "Doesn't work at all. Says "could not check app version" and gets into an infinite loop when you hit retry with that msg. Never got past that." - Kerry Childers
7
"doesn"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Doesn't work at all. Says "could not check app version" and gets into an infinite loop when you hit retry with that msg. Never got past that." - Kerry Childers
8
"cannot"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Cannot check app version 👀" - Mike
📋 All 77 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
would not accept app on my Samsung phone
terrible app, useless.
not at all efficient
Arrived Lax, still had to use machines to take photo, asked agent what was point of the app then, she said "I dont know." Don't waste your time with this
This app requires multiple submissions every time.
Doesn't work at all. Says "could not check app version" and gets into an infinite loop when you hit retry with that msg. Never got past that.
app sucks. errors most of the time
Cannot check app version 👀
App will not get past version check
Does not start: Error ... Could not check app version
currently not working, error could not check app version.
wont start. keeps crashing
Continuously displays an error stating it cannot check the version number. Even after uninstalling and reinstalling. Literally worthless.
keeps giving me errors could not check app version uninstalled and reinstalled new
App is not working
currently not working. App verification failing
doesn't work. doesn't know the app version and fails to load
error "Could not verify version" installed on Pixel 10 pro, more garbage apps
would not load. uninstalled and reinstalled. still no go.
I get a splash screen saying it cannot detect my app version all the time, with a retry button. Fails every time.
can't check app version error and no way to even use.
gets stuck on setup and won't load. used to be great.
Totally nonfunctional, nonstop "could not check app version" error
app won't work on my phone
it crashes when launched, can't verify the version
App no longer works since its been reverted back to the previous version. Keeps saying "could not check app version". 2 weeks ago TSA precheck and global entry was "suspended". Now this! Since we paid for precheck & global entry, they should send prorated checks for the inconvenience!
Kicks up an error when trying to load, fresh install
upon opening, app version cannot be verified and STOPS with no resolution. Uninstall and re-install DOES NOT FIX. Perhaps the issue is the current lack of DHS funding. Previously the app was great.
Will not open after installing. Repeating error "could not check app version".
not working
Does not work - reports an error "Could not check app version." Many reviews report the same and apparently the developer does not care.
Will not open
I haven't been able to use this since I installed it... twice... because it keeps saying "could not check app version." and the only option I have is "Retry" which gives me the error again.
does not work at all
I have downloaded and installed many times, but this app fails to start.
could not check app version error. garbage app
Error after downloading and installation of app. "Could not check app version."
Cannot check app version error as the rest please fix.
I'm receiving a "Could not check app version" on my S24 Ultra and could not install the app.
it doesn't work.
app is crashing and gives error stating unable to verify version
App isn't working for me. I keep getting an error message saying it can't check the app version. Tried emailing the support email but have not heard back.
Used to work fine. It no longer opens and just says "could not check app version".
App doesn't open after latest update (revert to last version).
I received the message, "could not support app version" even after uninstalling and reinstalling this a few times and rebooting my phone a few times as well.
Cannot get app to open on Galaxy A36 5G or Honor NDL-109.
error could not check app version
app wont open. it repeats the same error message about not being able to check the version.
Doesn't appear to work on any device anymore. Tried multiple both android and iOS and it won't open the app, just errors out.
app will not open keeps saying check app version
+ 27 more in the clipboard copy
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)