Review Insights · Google Play
Gmail
Google LLC · 14,276,645 ratings · ★ 4.1
4.1
★★★★★
14,276,645 ratings
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Top complaints - extracted from 43 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
9 negative reviews mention this · 21% of all complaints
★★★★★ "html content will not display correctly...the screen goes blank(white) as you swipe down.. this started with the last sowtware update May 3." - Tom Greenall
2
"gmail"
9 negative reviews mention this · 21% of all complaints
★★★★★ "Google accounts work as expected, but since few days ago, I am unable to use my Office365 account which was working just fine for years. Had to switch to Bluemail which seems much better than Gmail app and everything works out of the box, i…" - Damir Lukic
3
"accounts"
8 negative reviews mention this · 19% of all complaints
★★★★★ "Google accounts work as expected, but since few days ago, I am unable to use my Office365 account which was working just fine for years. Had to switch to Bluemail which seems much better than Gmail app and everything works out of the box, i…" - Damir Lukic
4
"emails"
8 negative reviews mention this · 19% of all complaints
★★★★★ "Warning Destroyed and removed hundreds of emails. Access to emails blocked by Gmail." - olen broyles
5
"exchange"
8 negative reviews mention this · 19% of all complaints
★★★★★ "Won't sync with my Exchange account. This has been an issue since 1/5/2026, and the issue is logged as a "minor inconvenience"... sorry, but what part of my work emails not being available, my shared calendars not working, and my work conta…" - Lawson Wallace
6
"account"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Google accounts work as expected, but since few days ago, I am unable to use my Office365 account which was working just fine for years. Had to switch to Bluemail which seems much better than Gmail app and everything works out of the box, i…" - Damir Lukic
7
"email"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Google accounts work as expected, but since few days ago, I am unable to use my Office365 account which was working just fine for years. Had to switch to Bluemail which seems much better than Gmail app and everything works out of the box, i…" - Damir Lukic
8
"outlook"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Won't sync with my Exchange account. This has been an issue since 1/5/2026, and the issue is logged as a "minor inconvenience"... sorry, but what part of my work emails not being available, my shared calendars not working, and my work conta…" - Lawson Wallace
9
"since"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Google accounts work as expected, but since few days ago, I am unable to use my Office365 account which was working just fine for years. Had to switch to Bluemail which seems much better than Gmail app and everything works out of the box, i…" - Damir Lukic
10
"other"
5 negative reviews mention this · 12% of all complaints
★★★★★ "It always needs to update why don't we u it for long in 1 version otherthan it's all good🙌🏿" - Tesfaye Abebe
11
"issue"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Since the update yesterday when opening an email the screen flashes and you can't scroll. Fold5. The bellow information did not resolve the issue. This is only happening when the phone is unfolded." - George Paradelis
12
"sync"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Won't sync with my Exchange account. This has been an issue since 1/5/2026, and the issue is logged as a "minor inconvenience"... sorry, but what part of my work emails not being available, my shared calendars not working, and my work conta…" - Lawson Wallace
📋 All 43 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
html content will not display correctly...the screen goes blank(white) as you swipe down.. this started with the last sowtware update May 3.
Warning Destroyed and removed hundreds of emails. Access to emails blocked by Gmail.
It always needs to update why don't we u it for long in 1 version otherthan it's all good🙌🏿
I am sick and tired of you allowing sleazy spam mail on my phone. Most things people say are vial or either downright lies. Day to day I am constantly deleting this trash. Allot of it is some lowlife female wanting sex with other females. I do not want to hear about this lifestyle . I don't want messages from Judicial Watch or Tom Fitton or anybody else that are full of lies with there lying conspiracies that are full of lies. They are saying the election had people that was not eligible.
Messages don't come
Can not make email for different purposes. Too many limits for creativity
delayed notifications, causing so much loss due to missed important mail
fix your app
Fix modern auth, unable to be redirected to office365 page
bad day ⁰9th 9th 9
Yesterday, the emails randomly started going blank while viewing them. When scrolling, the email will appear and disappear sporadically until it inevitably disappears while viewing. Please fix.
Won't sync with my Exchange account. This has been an issue since 1/5/2026, and the issue is logged as a "minor inconvenience"... sorry, but what part of my work emails not being available, my shared calendars not working, and my work contacts disappearing is "minor"? No info from Google despite many, many people with the same issue. Absolutely unacceptable, moving to Outlook.
Wil not accept outlook exchange accounts. Will need to move everything to another app. good by Gmail.
it steals your information on your iphone it like you can't do anything on your iphone without sending information to others to use to hack your iPhone!
Update the link with Outlook 365 emails. It is broken and no one can sync their work emails anymore.
Not able to add a Microsoft Exchange 365 account because of modern authentication error.
I am unable to switch my accounts on Phone and in turn can do the two step verification
Microsoft Office no longer works
have to pay money to receive emails. going back to yahoo
can't complete log in
pesquisa de e-mails não funciona
Gmail can no longer add Exchange accounts due to security credentials. This makes managing multiple email accounts impossible in Gmail. The Microsoft Outlook app is no help either as only one exchange account can be used at a time, especially if your company uses tightened security issues.
Since the May 1st Microsoft Exchange Activesync 16.1 enforcement, the gmail app no longer connects to any exchange accounts. Microsoft provided months of notice for this upcoming change. Is Google working on a fix? We need this urgently, it affects all exchange users.
my app will not let me send pics just says uploading 🙄
not sending emails out when touch send !
For some reason, it won't let me get into my own email. I've done the passwords. I've done the bot things all correctly, but then it wants a second email, which then sends a code but I can't get on that email without using this.It makes no sense. what you have recommended is completely inaccessible for me.I am very disabled. i don't know why all of a sudden. You're stopping me from accessing my own email account on this app, and then send the code to the other email on said app which I also can'
notifies "credentials needed" for exchange account, but offers no way to resolve the issue. I reported this on feedback but nothing has happened as a result. note I have no trouble accessing my account with the Outlook app. also annoyed that the response to my review suggests feedback, which I explicitly already did.
Formatting issues with the app seem to have emerged and not been fixed for my device, so emails become incorrectly sized or invisible unless you reset each time by rotating the device after opening each email. Extremely frustrating and hasn't been resolved for months -- and since I can't completely uninstall and reinstall the app, it's impossible to simply start over so I'm just stuck with the issue.
update broke outlook sync
It really only works with Gmail accounts. Any other type and it's mediocre at best.
App no longer connects with Exchange Accounts. I see you answer many reviews here. Please update us on progress toward fixing this before we all stop using the app and Pixel/Android products.
horrible.
Last update causing issues on foldable. When foldable is open, content of email goes blank when scrolled. Very infuriating.
I and many other users are unable to use our MS exchange emails in the app since the latest update, as it will fail to authenticate valid credentials. USE OUTLOOK IF YOU ARE HAVING THIS ISSUE.
fk off with the sync reminder
Google accounts work as expected, but since few days ago, I am unable to use my Office365 account which was working just fine for years. Had to switch to Bluemail which seems much better than Gmail app and everything works out of the box, including Office365 account I use for business.
Since the update yesterday when opening an email the screen flashes and you can't scroll. Fold5. The bellow information did not resolve the issue. This is only happening when the phone is unfolded.
i am once again experiencing the no notifications glitch. I have tried the help section
it's cutting out ! I want to update and I can't
I'm confused why when u install Gmail through Edge on Windows 11 then enable offline mail then reopen the app it disables it. I'm confused to why when u remove sync issues, local failures, and server failures it adds it back when u reopen the app like it's not saving your settings. Why when u enable notifications it disables it when u reopen the app. Why is it when u block spam it shows back up in spam. Why can't u install Gmail on Window 11. Why can't u get mail notifications when mail comes in
it's not giving more options anymore on recovery causing huge loss of important data when one loses his phone and phone number previously used that's a disappointment as I had lost a 20 years old Gmail account with a lot of data documents and important contacts. The other accounts not this one.
my Gmail App has stop bringing notifications
very little space of data and it requires money for better service could also use some up grades and more work its kinda cheap
Sentiment summary
76%
Positive (4-5★)
6%
Neutral (3★)
18%
Negative (1-2★)