Review Insights · Google Play
GMX - Mail & Cloud
GMX · 817,644 ratings · ★ 4.5
4.5
★★★★★
817,644 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"email"
12 negative reviews mention this · 32% of all complaints
★★★★★ "They changed this app, when I sent email there is notification "sending email..." and then very oftenafter two seconds it writes "email cannot be sent". It is not saved in drafts and I have write everything from the beginning. Terrible. Whe…" - Elen Elen
2
"account"
8 negative reviews mention this · 21% of all complaints
★★★★★ "a lot of ads. I am thinking to uninstall the app and close my account." - Artan Qerimi
3
"captcha"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Impossible to do the captcha and I have tried many times." - Minh-Khanh Ngo
4
"emails"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Ad implementation is a middle finger to their users. They look like fake emails and half the time they inject themselves right before you swipe to delete an email, causing you to delete a different email, likely an important one. Inexcusabl…" - Grant Wickstrom
5
"different"
4 negative reviews mention this · 11% of all complaints
★★★★★ "They changed this app, when I sent email there is notification "sending email..." and then very oftenafter two seconds it writes "email cannot be sent". It is not saved in drafts and I have write everything from the beginning. Terrible. Whe…" - Elen Elen
6
"nicht"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Also ständig sind irgendwelche Bugs, geht mir langsam ziemlich auf die Nerven. Inzwischen muss ich gmx jedes 2. Mal schließen und wieder öffnen, damit es funktioniert. Er hängt sich einfach auf. Inzwischen muss ich auch jedes Mal nachschaue…" - Sosolein
7
"error"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Can't even sign up to GMX, based in UK, completed the stupid captcha, got an error every time, tried the app, diff browsers, WiFi in two different homes under two different isp's (BT and community fibre) wouldn't even recommend this to an e…" - No Ro
8
"blocked"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Hi I enjoy it, the search is faster, but atm I still can't send to certain emails. Maybe their security has your domain blocked? I have a new idea, auto unsubscribe! I get dozens of emails per day from unwanted subscriptions and I can't ope…" - Kent mate
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
bad
First time using this app and on registration no matter how many time you slide the item to the other item you will fail verification to proof that you are human. Is me here typing this review to your slop app not enough verification. And lack of developer interaction here proves further what utter slop this app is.
Impossible to do the captcha and I have tried many times.
not available for most countries
They changed this app, when I sent email there is notification "sending email..." and then very oftenafter two seconds it writes "email cannot be sent". It is not saved in drafts and I have write everything from the beginning. Terrible. When printing sent email out, the date of sending is not written. So, it is better to avoid GMX when sending official email and use a different email app.
Ad implementation is a middle finger to their users. They look like fake emails and half the time they inject themselves right before you swipe to delete an email, causing you to delete a different email, likely an important one. Inexcusable and unacceptable.
Can't even sign up to GMX, based in UK, completed the stupid captcha, got an error every time, tried the app, diff browsers, WiFi in two different homes under two different isp's (BT and community fibre) wouldn't even recommend this to an enemy.
a lot of ads. I am thinking to uninstall the app and close my account.
so many little bad experiences... I wish I never made email here. time to transition
tried signing up on the PC & the captcha failed multiple times, then tried on the app with the same results. That's it, good riddance
ihr nervt mich mit der werbung :(
I already downloaded the application have problems with opening the account after I do everything with the I am not robot
Der FreePhone Tarif wird nicht in der App angezeigt, obwohl ich eine 9eSIM (Nachrüst-eSIM) habe.
I'm logged in now but I can't log on another device???¿
Dreadful support/customer service non-existent - emails from 'support' seem scammy/hacked, and direct you to non-GMX websites to give all your personal data. No working option to reset password via GMX themselves (like I say, it looks as if they have been hacked)
schlecht
Überhaupt nicht zu empfehlen. DER Free-Mail Provider mit der exzessivsten Werbe-und Tracker Flut. Sowohl die Webseite als auch die App lassen sich nur noch kostenfrei nutzen, wenn man personalisierter Werbung, Trackern UND Werbe-Emails auf seiner Emailadresse zustimmt. Jeder muss Geld verdienen, aber das ist einfach nur noch übertrieben und abartig. Ich werde den Provider jetzt wechseln.
very unstable, no imap or pop3 working anymore since few days ago so I deactivated my email account.. never back again, there are better solutions..
can't create account for me
Mails laden nicht und werden nicht gesendet.
Useless! The verification captchas keep failing. USELESS.
FIX CAPTCHA IDIOTS
Tiene un error el captcha para verificar. No hay forma que funcione. increíble
Utter rubbish. Captcha does not work.
limited by country 😞
Digitaler Offenbarungseid gefordert. Vieleicht noch meine Kreditkarten PIN?
Installed the GMX app, created a free account, and it was blocked almost immediately with no clear reason. I contacted support - no response. If free accounts are not welcome, they should state it clearly. Don’t waste your time - just choose another email provider with a different domain.
blocked my email once i created it
Everything with this email is wrong and annoying
Do not trust GMX with anything even mildly important. I opened a new GMX Email account about a week ago. And they blocked access today stating the "use was suspicious" I sent Emails to myself that contained personal work. I did not Email a single other individual and they blocked my account. I have no access to any of my Emails with no warning!
Also ständig sind irgendwelche Bugs, geht mir langsam ziemlich auf die Nerven. Inzwischen muss ich gmx jedes 2. Mal schließen und wieder öffnen, damit es funktioniert. Er hängt sich einfach auf. Inzwischen muss ich auch jedes Mal nachschauen, ob meine Mail wirklich raus geht, weil er sie nicht einfach rausschickt, sondern immer Probleme hat.
I tried to create an account to stop using Gmail, but the sign-up process gets stuck at the step with captcha photo. I have tried many times but in vain, I get the same error. What do I need to do to create an account?
I LUV gmx however for the past couple of days I have been unable to log into my gmx email on my desktop computer. When I try to log in I get redirected to the help center. So I thought I should reset my password but then I get an invalid error message. I really do not feel like looking for another email provider. Up til now I would have given gmx 4 stars 🤔😡
hello I have been trying to sign up new account today it's show right here capture Have been Failed can you fix This?
Hi I enjoy it, the search is faster, but atm I still can't send to certain emails. Maybe their security has your domain blocked? I have a new idea, auto unsubscribe! I get dozens of emails per day from unwanted subscriptions and I can't open and unsubscribe all of them. Maybe I can just select them in my inbox and click "unsubscribe"... You might need an AI agent but for some emails you could just parse the email and look for "unsubscribe" and open a window at that link. I'd be really thankful
Way too many Ads...
Seems to work ok however the search feature doesn't work properly, I searched for EE in my inbox and it didn't find the original email in my inbox
The new email categories are awful
Sentiment summary
88%
Positive (4-5★)
3%
Neutral (3★)
9%
Negative (1-2★)