Review Insights · Google Play
GNC
GNC · 3,265 ratings · ★ 3.2
3.2
★★★★★
3,265 ratings
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Top complaints - extracted from 72 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"sign"
11 negative reviews mention this · 15% of all complaints
★★★★★ "can't sign in with my Google account, this is useless." - Clay Knight
2
"order"
9 negative reviews mention this · 13% of all complaints
★★★★★ "I ordered two day shipping and my order hasn't even been shipped yet it's been a week. they also cancelled my other order." - Derrick
3
"work"
9 negative reviews mention this · 13% of all complaints
★★★★★ "App is borderline unusable. Filtering search sometimes returns an error, and even when it works, hitting the back button resets the filter so you lose your place and the filtered results. With the vast amount of products to sift through, th…" - Catherine F
4
"rewards"
8 negative reviews mention this · 11% of all complaints
★★★★★ "promises rewards that don't exist" - Dan Thilman
5
"store"
8 negative reviews mention this · 11% of all complaints
★★★★★ "GNC Well 119th Olathe stores and 135th and Antioch store very poor customer service the employee name Ryan have no scenes hot treat the customer" - Sajjad Rustam
6
"update"
8 negative reviews mention this · 11% of all complaints
★★★★★ "When I open the app it tells me there is an update, but clicking the update button takes me to the play store where there is no update. I've tried to uninstall and reinstall the app with no luck. I can't get to my rewards" - Melody Aldrich
📋 All 72 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
promises rewards that don't exist
I ordered two day shipping and my order hasn't even been shipped yet it's been a week. they also cancelled my other order.
can't sign in with my Google account, this is useless.
GNC Well 119th Olathe stores and 135th and Antioch store very poor customer service the employee name Ryan have no scenes hot treat the customer
didn't send my order or refund my money so I'm going through the better Business bureau completely unprofessional customer service don't buy from them directly anymore it's a scam
whenever I use reward points for a discount, it conveniently never goes through. it keeps loading and loading indefinitely. I could try it across my pc, iPhone, and android, and it does this on all devices. bs
I've been waiting on my order for 2 weeks, Reached out to customer service because it was supposed to be 2 day shipping by FedEx. No delay was reported to me. label was created and I'm starting to think someone forgot to do their job at some point because a label was created and that was it. I either want a refund so I can order pick up or for someone to rectify the issue. but I'm growing impatient. If not I'll take what's been paid for out of your store and never buy gnc again.
This terrible app does nothing but refresh over & over while I'm scrolling...and it's not an internet problem
Just unusable. can't get it to take your money. and in store pickups end up getting shipped.
if I could leave negative stars I would. I know Minnesota has multiple locations, yet according to the app Minnesota has 1 location? Won't let me look at other locations for what im looking for and I refuse to pay $65 for shipping when I can go in store and grab it. this app is nothing but beyond frustrating and stressful and zero help.
Won't let you bypass location tracking with the app to even use it. when you don't want every app to have every detail of how you function, then avoid getting the app and instead just go to a secure web browser and order. it sucks that people cannot opt out of privacy overreach in the GNC app.
When I open the app it tells me there is an update, but clicking the update button takes me to the play store where there is no update. I've tried to uninstall and reinstall the app with no luck. I can't get to my rewards
worse app ever. it tells me I need to update it even tho I literally just installed it
Since app was updated, it does not work anymore. I continue to get a pop up that still tells me it needs updated even though I did several times. I have un-installed and reinstalled, but it still says the same thing. So, I just go online and not use the app anymore.
New Version doesn't work! Message continues to say: NEW VERSION UPDATE?! Not able to shop thru app.
won't update
This app is cloned. Please remove all devices from this app.
barely works.
I'm annoyed with the app inside the app shows 900 points but at same time your sending emails that say I have 1475 points let's shop now and when I go in the app it's 900 points it's wrong and makes no sense
What is up with the updates? Every time I open the app, it requires an update.
could get the app to open had to uninstall and reinstall it a bounce of times, then after login in would get error message etc very disappointed
It is not very user-friendly
Absolutely awful app, so slow, search and filter functions barely ever work. Such a poor customer experience.
Won't log in anymore. Every time I click "log in" it just loads forever and then takes me back to the same page where you have to click on the log in button again. Nothing works. I don't know what you guys did to your app but fix it pronto!
the app won't open, keeps saying oops something wrong
I placed three orders, all of which were canceled, and I have yet to receive a refund after a week. This is unacceptable service; I recommend customers seek alternative vendors.
Doesn't Work. Literally the app won't even open on my phone, besides that- the app will always log you out and never save any items stored to the cart
Requiring location info to use the app is ridiculous. Guess I'll buy elsewhere.
Background is annoying
Can't even sign in on the app, says "use valid email" but i can login on my computer and on browser it's just the app garbage.
The app is terrible . Won't let you track orders. Chat Service couldnt help either. Can't add PRO REWARDS MEMBERSHIP in the app either, so imagine how much money GNC loses cause it won't let you become a PRO member through the app. Pictures don't load. Navigation through the app is terrible. CS was bad , they couldn't even find my order. GNC is a multi million dollar company and can't get a simple app to work. Id pick no stars if it would let me.
Wont log in after it randomly logged me out! This is bull. May as well use the website!
Won't let me create an account because "there's already an account associated with that email address". I attempt to retrieve my password, and get the message "invalid email address" 🙄
The app works great but customer service is pathetic. I'll never do business with this company again.
Terrible... I can never sign on using the app or online. I hate going to the store, but it's the only way I can get my supplements. You need to get it fixed!!!
Gnc is not a good company to deal with. I bought barebells items due to the buy 1 take 50% off 2nd item. They then canceled the 2nd item so I wasn't able to take advantage of the 50% off. They didn't even informed me of it and just proceeded on shipping the other item. They should have informed me first that they don't have the other barebell flavor that way I could have just chosen another flavor or canceled the order instead. Will never deal with them anymore!!!
My app always gives me a store in Brooklyn, NY. I live in Texas and have NEVER been to NY. My location on my phone is accurate and I always get this. Also it doesn't remember my login and freezes whenever I try to log in. It's better for me to just drive to the store than to rely on this app.
Can't make payment with PayPal. Very frustrating.
Will not allow me to log in
Error in the login process.
Loading is terrible why is the gnc app such a terrible experience you would think with all the updates it would run alot smoother.. it's soooo bad... terrible shopping experience
one of the worst apps and websites I have ever used (well, tried to use) would like to say that I could do anything with it but the sign in will only allow me to click the "sign in" if I don't spell my email right (but gives me an error, for incorrect email), if it is correct the sign in button won't do anything
Doesn't let me sign in at all. I've redownloaded multiple times, deleted the cache. Takes me to sign in page then just takes me back without signing me in
Won't let me even sign in on the app, so the app is pretty useless.
Login issues, keeps you running in circles. I'm sure there's a simple solution, that I didn't figure out, to work around it on my end. But I'm also sure there's a simple solution to get rid of that issue all together.
From the aggressive salesmen in stores to their sketchy website, GNC must be the worst large brand out there
Will not sign me in at all or keep me signed in! This app is absolute trash! DO NOT DOWNLOAD.
Every update brings new issues. I've went through similar issues in the past. Went back and forth with tech people/customer support, screenshots sent, yada yada. Permissions are enabled app simply says "weight (haha) we can't find the page you're looking for" ... the home page for the app you all paid to have developed, you can't find?? Okay. At this point your customers would be happy with a basic/simple app that runs consistently with no issues. 😑😔
App won't load. Won't let me sign in. Stuck on loading screen. Why am I being redirected to a browser to sing in anyway? Why can't I do so in the app?
App kept crashing everytime I tried to vore my rewards. It's unusualable.
+ 22 more in the clipboard copy
Sentiment summary
51%
Positive (4-5★)
5%
Neutral (3★)
44%
Negative (1-2★)