Review Insights · Google Play
GO2bank: Mobile banking
Green Dot · 104,267 ratings · ★ 4.4
4.4
★★★★★
104,267 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
14 negative reviews mention this · 37% of all complaints
★★★★★ "is a hassle and a pain to sign up and I've had an account with you but you don't seem to be able to let me open my account Plus I have never received a sign up bonus and you have promised this time and time again every time I try to sign up…" - Duane Oakes
2
"bank"
12 negative reviews mention this · 32% of all complaints
★★★★★ "Slow Slow your a bank ...do better" - Andre Agee
3
"card"
10 negative reviews mention this · 26% of all complaints
★★★★★ "I bought a goto card two weeks ago, place 360.00 on it and the money disappeared two hours after. I did not get my money back. what do I do?" - Derick Stone
4
"money"
7 negative reviews mention this · 18% of all complaints
★★★★★ "I bought a goto card two weeks ago, place 360.00 on it and the money disappeared two hours after. I did not get my money back. what do I do?" - Derick Stone
5
"days"
5 negative reviews mention this · 13% of all complaints
★★★★★ "✨️✨️✨️💫FAKE ADVERTISING. THEY DO NOT DIRECT DEPOSIT 2 DAYS EARLY, I'VE BEEN USING THEM FOR OVER A YEAR AND I'VE NEVER HAD MY PAYCHECK EARLY. AND THEY DISABLED MY OVERDRAFT WITHOUT NOTICE, EVEN SINCE HAVING REOCCURRING REGULAR FULL TIME WOR…" - Leila Perrien
6
"deposit"
4 negative reviews mention this · 11% of all complaints
★★★★★ "✨️✨️✨️💫FAKE ADVERTISING. THEY DO NOT DIRECT DEPOSIT 2 DAYS EARLY, I'VE BEEN USING THEM FOR OVER A YEAR AND I'VE NEVER HAD MY PAYCHECK EARLY. AND THEY DISABLED MY OVERDRAFT WITHOUT NOTICE, EVEN SINCE HAVING REOCCURRING REGULAR FULL TIME WOR…" - Leila Perrien
7
"give"
4 negative reviews mention this · 11% of all complaints
★★★★★ "✨️✨️✨️💫FAKE ADVERTISING. THEY DO NOT DIRECT DEPOSIT 2 DAYS EARLY, I'VE BEEN USING THEM FOR OVER A YEAR AND I'VE NEVER HAD MY PAYCHECK EARLY. AND THEY DISABLED MY OVERDRAFT WITHOUT NOTICE, EVEN SINCE HAVING REOCCURRING REGULAR FULL TIME WOR…" - Leila Perrien
8
"customer"
4 negative reviews mention this · 11% of all complaints
★★★★★ "worst bank ever please dont ever get account I have a whole paycheck sitting in my account thats locked ive sent my proof of identity 3 times and no one on the customer phone or chat understands English place is a total joke" - Kiara Dash
9
"charges"
4 negative reviews mention this · 11% of all complaints
★★★★★ "yeah I agree with the pending charges and the fact that you don't know if somebody's taking your money and then when I realized it it was too late a substantial amount and the one that I disputed they never contacted me" - Keilani Holmes
10
"company"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I wouldn't recommend anyone use this company! A representative closed my account 2 weeks ago without my permission and said he was ordering a new one. I get paid in 2 days and now I can't get it. I tried calling support, but can't get throu…" - Sherri Corley
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Slow Slow your a bank ...do better
✨️✨️✨️💫FAKE ADVERTISING. THEY DO NOT DIRECT DEPOSIT 2 DAYS EARLY, I'VE BEEN USING THEM FOR OVER A YEAR AND I'VE NEVER HAD MY PAYCHECK EARLY. AND THEY DISABLED MY OVERDRAFT WITHOUT NOTICE, EVEN SINCE HAVING REOCCURRING REGULAR FULL TIME WORK DEPOSITS. THIS APP IS A SCAM AND THERE IS NO SUPPORT TO CONTACT TO HAVE THINGS FIXED. BEWARE OF FALSE ADVERTISING ✨️✨️✨️✨️✨️ LIARSSS ANOTHER FAKE CHEAP APP. AND THEY ONLY GIVE YOU 10 SECONDS TO RESPOND BEFORE CUTTING THE CHAT HELP. I SWITCHED TO A REAL BANK
I bought a goto card two weeks ago, place 360.00 on it and the money disappeared two hours after. I did not get my money back. what do I do?
y'all don't never give the money
worst bank ever please dont ever get account I have a whole paycheck sitting in my account thats locked ive sent my proof of identity 3 times and no one on the customer phone or chat understands English place is a total joke
yeah I agree with the pending charges and the fact that you don't know if somebody's taking your money and then when I realized it it was too late a substantial amount and the one that I disputed they never contacted me
do not get this bank... absolutely horrible charges you $5 a month for a maintenance fee and you can only take out $1,500 a month.. tried it out for my taxes cause it said up to 5 days early deposit but my lady did hers with her bank and got hers earlier than this one.. DO NOT CREATE A ACCOUNT WITH THEM!! also had to take the money out with my cash app because you can not transfer money out of the account absolutely ridiculous
Go 2 bank can't protect you either
This is the worst prepaid bank in the world. Don't waste your time getting this bank.
SCAM!!!❗️❗️❗️❗️ they'll send you a card in the mail tell you to activate it && create an account && even set up your direct deposit just for them to turn off the card bc they're sending you a "new one" within 7 to 10 business days. You cannot transfer out your money either. BEWARE!
This bank took 750out of my account and I can prove it . So if you want your money safe pull it out and don't open the account ever FDIC with the government a joke.
the app is not working and you cannot even log in on the website. is this Maintenance? april 30th 2026
I was mislead to believe that GO 2 Bank was an account that I could trust their process. Not only due they allow purchases and charges while my card was locked.The overdraft limit was over the $200.account overdraft agreement . I am LIVID!!!/ I am a senior citizen over 70 yrs old. Go2 Bank is well under Green Dot Standards. When I've called Customer Support I was not connected multiple times. When I entered my account information the automated system would not allow me to speak to a rep. -0
I wouldn't recommend anyone use this company! A representative closed my account 2 weeks ago without my permission and said he was ordering a new one. I get paid in 2 days and now I can't get it. I tried calling support, but can't get through because he closed that card. so guess who's getting a lawyer now
had to down load the app just to use there prepaid gift card
i noticed too many hidden fees after I got the card
don't have an account with
don't use it doesn't allow me to open up an account
Don't go2 go2
will not activate cannot use at Walmart online
dumb bank im getting a real bank
if I could leave it negative I would. customer service can't read. the government sucks and forced me to use this to not receive my return months later. I miss competence
This is just a rip-off visa card. They mislead your registered address on purpose so that they can keep charging you monthly fees when you stop using it, and while they give you a hard time to close your account. How could you be charged monthly maintenance fees since you aren't using it for months or over a year. Despite the consequences, so if you got problem closing your Greendot account then just toss the card in the toilet as long as they have no access to your bank account period. Voilà!
This account is always blocked for some reason
Charges fees for every little thing. Not the best. Don't plan on using them long.
this go2bank account is a garbage i will never open up a account with them ever again im going to shredded up the card. this company should be closed down they are a garbage.
So let me get this straight: I had to give up an important app to make room in my memory to accommodate the update of this app, only to see that they changed the facial interface, increasing to a king-sized display? The damn thing looks ugly unprofessional. Now this app seems like a cheap app. There is nothing impressive about the update, and it's a sore on my eyes to look at the damn thing now, when before it was perfect, professional, and clean.
worst bank. reaching out did nothing. unable and unwilling to fix what they instigated. still waiting for class action satisfaction on their slogan alone. bad faith. lies... not customer centric. can not auto pay. took me 2 hours to install app again bc update required. I literally hate this bank ngl.
this app and card registration sucks👎🏽👎🏽
not a help for low income people
I've been trying to get a email from you guys for a complaint which you said you would send but never did what kind of company are you running this is ridiculous
it stopped working
the worst app known to man. crashes constantly locks,you out constantly... I enable biometrics, then it forgets login information. ive had to reset my password 17 times over the last 5 days because the entire thing is junk. you'd figure for $5 a month we could get at least a working app.
is a hassle and a pain to sign up and I've had an account with you but you don't seem to be able to let me open my account Plus I have never received a sign up bonus and you have promised this time and time again every time I try to sign up and open the account I have never ever received a freaking penny at least Chase chime cash app have all paid their bonus sign up even without direct deposit there should be a freaking bonus sign up I mean or what's the point I get free checking and savings wi
im having some trouble qith all of it but o well
I can't withdraw money from my account only at Walmart and that sucks and I can't speak with live agent. Nothing about this company is good to me. I have a dispute and can't do anything about until I get form or address. I don't recommend this company or card.
I tried to transfer some funds from PayPal to Go2 Bank today. A 5 second transaction lasted over 2 hours with multiple calls today to both PayPal and to Go2. UNRESOLVED. So, I did what most ticked off people do..I closed my account with Go2 Bank. It took $10, but not more. My full transfer amount remains in PayPal. I do NOT recommend this app.
not very good
Sentiment summary
86%
Positive (4-5★)
5%
Neutral (3★)
10%
Negative (1-2★)