Review Insights · Google Play
Gojek - Food & Transportation
PT. GoTo Gojek Tokopedia Tbk · 6,626,456 ratings · ★ 4.4
4.4
★★★★★
6,626,456 ratings
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Top complaints - extracted from 67 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"driver"
17 negative reviews mention this · 25% of all complaints
★★★★★ "lama mulu dapet driver sampe harus nunggu bisa cancel" - Lauw
2
"gofood"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Sistem gojek & gofood skrg sengaja membuat pick up order menjadi lama kalau pakai mode hemat." - Widyatmoko Sugiharto
3
"aplikasi"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Go-Food app is charging canceled item which inflict a financial lost on the Go-Pay balance. And the GOPAY app is having a transaction on it's own! Aplikasi Sampah! CS GAK ADA! KEBANYAKAN BOT! TELPON CS GAK BISA! UDAH RUGI TERUS!" - Arther Jr kaeng
4
"gojek"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Sistem gojek & gofood skrg sengaja membuat pick up order menjadi lama kalau pakai mode hemat." - Widyatmoko Sugiharto
5
"bisa"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Go-Food app is charging canceled item which inflict a financial lost on the Go-Pay balance. And the GOPAY app is having a transaction on it's own! Aplikasi Sampah! CS GAK ADA! KEBANYAKAN BOT! TELPON CS GAK BISA! UDAH RUGI TERUS!" - Arther Jr kaeng
6
"tidak"
10 negative reviews mention this · 15% of all complaints
★★★★★ "bagian bantuan laporan tetep saja di ambil alih manusia tetapi dia tetap saja tidak membantu masalah dan menjawab dengan jawaban template" - Taher
7
"yang"
9 negative reviews mention this · 13% of all complaints
★★★★★ "susah cari driver, sering nemu driver yang gamau cancel pdhl cuma diem" - Gigih Army
8
"udah"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Go-Food app is charging canceled item which inflict a financial lost on the Go-Pay balance. And the GOPAY app is having a transaction on it's own! Aplikasi Sampah! CS GAK ADA! KEBANYAKAN BOT! TELPON CS GAK BISA! UDAH RUGI TERUS!" - Arther Jr kaeng
9
"lama"
8 negative reviews mention this · 12% of all complaints
★★★★★ "lama mulu dapet driver sampe harus nunggu bisa cancel" - Lauw
10
"cancel"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Go-Food app is charging canceled item which inflict a financial lost on the Go-Pay balance. And the GOPAY app is having a transaction on it's own! Aplikasi Sampah! CS GAK ADA! KEBANYAKAN BOT! TELPON CS GAK BISA! UDAH RUGI TERUS!" - Arther Jr kaeng
11
"saya"
8 negative reviews mention this · 12% of all complaints
★★★★★ "saldo saya 131.000 saya top up 1.000.000 harusnya saldo saya 1.131.000 kenapa jadi 1.080.000?? Customer servis juga tidak berguna. saya pengguna gojek tetap kenapa pelayanan jadi seperti ini? sepertinya saya harus pindah ke app lain." - Andre Yong
12
"harus"
7 negative reviews mention this · 10% of all complaints
★★★★★ "lama mulu dapet driver sampe harus nunggu bisa cancel" - Lauw
📋 All 67 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Go-Food app is charging canceled item which inflict a financial lost on the Go-Pay balance. And the GOPAY app is having a transaction on it's own! Aplikasi Sampah! CS GAK ADA! KEBANYAKAN BOT! TELPON CS GAK BISA! UDAH RUGI TERUS!
bagian bantuan laporan tetep saja di ambil alih manusia tetapi dia tetap saja tidak membantu masalah dan menjawab dengan jawaban template
your apps always says offline, despite having best internet connection and really good speed, can't do nothing with this app, sucks, move to my bluebird
lama mulu dapet driver sampe harus nunggu bisa cancel
Sistem gojek & gofood skrg sengaja membuat pick up order menjadi lama kalau pakai mode hemat.
jelek, sangat susah mencari driver
knapa oh knapa.. pesen makan.. yg ada gojek plus, jarak 700m ongkir nya 24rb.. sedangkan mesen yg jauhan, 2km, tanpa goplus, ongkir cuma 16rb.. fungsi nya goplus apa klo ujung2nya harga ongkir normal mah..
Keburu2 mau pake gofood , pake d suruh update segala.. huh.. ribet tau Tiap mau pakai aplikasinya suruh update dulu.. 🙄
saldo saya 131.000 saya top up 1.000.000 harusnya saldo saya 1.131.000 kenapa jadi 1.080.000?? Customer servis juga tidak berguna. saya pengguna gojek tetap kenapa pelayanan jadi seperti ini? sepertinya saya harus pindah ke app lain.
I had a bad experience with the app. I have cancelled the booking of the car service after it prompted no connection,no car found.I went ahead to book through another car booking service.To my horror when I reached my destination by another company,i got call from gojek driver that he had arrived.Therefore I have to cancel that booking and was charged $4.I wanted to contact the customer service but to my disappointment,it is only through texting. I appealed twice but they insist it was my fault.
notif kebanyakan
the discount UI for GoFood disappeared, I can't even apply promo because of it, truly disappointing. after another few months of using the app, the discount suddenly disappeared right before I wanted to order a GoFood service. wow, truly a scummy move, if you don't want people to use the promos, don't offer them in the first place
ini udah gak bisa lagi bayar telkomsel pake gojek? harus di gopay? aku gak mau pake extra storage buat 2 aplikasi.
lately always have a glitch. It cost more expensive than other platform.
Di gofood scroll restonya looping itu² terus, gajelas. Untuk promo juga sering gonta-ganti dan makin lama makin kecil, padahal sudah bertahun-tahun pakai gofood dan tiap bulan juga pembelian saya banyak lho.
susah cari driver, sering nemu driver yang gamau cancel pdhl cuma diem
AI as customer support is retarded and super dumb it doesnt work
gila, skrg kenapa ngasih diskon nya pelit bgt si? ga ngotak anjir, mau beli makan 1 porsi yg jaraknya deket aja mahal bgt, handling sm fee nya mahal skrg😔😔
kecewa sama gojek, pernh hape ke hacked, atas namain DJP pajak n ajuin pinjaman gopay 9jt n gada notif ke email, saya mnt krnganan pdhl sdh sertakan surat laporan polisi, gbsa, trus findaya jg gbsa, apalagi penagihnya, ya Allah jahat2 ketikannya...untungnya udh saya lunasin
harus nunggu sejam kalo ga dapet driver. padahal yang order udah laper duluan
Gofood keep repeating the same 10ish restos just after show dozens of restos. Don't be stupid to suggest "using the latest", i know my apps version is tracked. And im too lazy to help you with the reporting, its ur problem, i already notify u, and i can just use another apps because ur apps suck.
mau mesen bebek goreng via gofood enggak ngotak harganya... tutup aja mending ini aplikasi kemahalan lo ngeUPnya woiii...
opsi hemat tidak pernah dapat driver
Di hp saya voucher gofood ga muncul, UI nya beda sama hp temen saya padahal udah update
Another day, another bad experience with the app with two drivers consecutively cancelling the ride at least 5 minutes after accepting wasting my time waiting. If riders are penalized for making drivers wait, drivers should be penalized too for making riders wait. Terrible experience with the driver accepting another order while otw to my pick up. app is horribly designed to allow this.
aneh aplikasi nya
titik salah mulu dan g bisa di cancel pembelian gofoodnya
orderan lama banget wasting time
customer servicenya tidak berfungsi dengan baik, cuman bot doang
wait too long
bad customer services
sengaja beli barang pas 5.5 di toko oren biar dapet promo, eh pas udah checkout barang ga di kirim² kendalanya karena gaada driver instan yg mau pickup (ya kebetulan dapet jasa pengiriman gosend instan). Sampai akhirnya 2 hari berlalu masih gaada driver yg mau pickup, jadi ter-cancel otomatis + promo hilang. kapok dah pakai jasa pengiriman disini, udah capek² nunggu, ujung²nya batal dan promo hilang gitu aja. Terpaksa checkout ulang harga normal. Ga lagi² pake aplikasi ini.
udah pake priority tp ngasih driver jauh2 terus, g ngotak
User Interface Go Food is getting worse every update, why even remove the buttons on top of the page? It looks disgusting now. The standard for accepting drivers is going down. The charge on the application is getting way more expensive. The app is just too comfortable being the way that it is so innovation stopped, service quality plummets, useless updates are published, and price just spikes. The company is already bottlenecked and it's not going to improve without significant change.
there are plenty of "bad attitude" drivers. they asked the customer to cancel the orders to avoid their rating to get dropped but the reason is totally unreasonable. i dont want to cause any drama thus i just accept their request or demand while fully aware it affected my account as customer myself when in fact the drivers are sometimes the one to blame. i understand that working in this field might be tiring but please, take the customer seriously while fixing the policy for the drivers.
It's been buggy for the past few days, the app wont load at all
aplikasi tolol, minimal ngotak lah, jarak dari resto kerumah cuma 500 meter, ongkir dikasih pilihan 20 ribu atau 5 ribu , milih yang 5 ribu , setelah 1 jam ditungguin di cancel , gak lama lu survive begini , paling sebentar juga kegusur sama jasa suruh yang tarifnya flat 🤣
tolong ditingkatkan aplikasinya. driver gosend instant ditunggu berjam jam tidak juga datang pick up. Dikomplain ke cs melalui menu bantuan (driver menjemput terlalu lama) katanya suruh tunggu gak tau sampai kapan. Sampai telpon ke cs segala. Katanya tidak bisa ganti driver. Kok menyusahkan banget ya, beda dengan tetangga
Some years ago: Makes all food items more expensive than it should be. Surcharge on all food items + platform fee + whatever you haven't charged us with. Here are some ideas: why not add operational fees, electrical fees, capital fees, innovation fees, etc... 7 May 2026 23:40: Bloody algorithm getting me a driver 1 hour later. Just becoz yau wanted to exploit your express service. I know for a fact that at this time, the stall wasn't busy, Cooking a fried rice takes less than 5 min.
tidak mampu menyelesaikan complain customer, tidak responsif, pelit sekali memberikan voucher, aplikasi gojek TIDAK RECOMENDED
lama driver nya
motor banyak melewati trotoar untuk ke stand gojek di mrt fatmawati dibiarkan saja oleh petugasnya
really slow, really pricey, stay away
maksa update
drivernya makin2 ga ada attitude. pake prioritas pub nunggu bisa 20 menit. makin buruk aja ini aplikasi
ga banget drivernyaaa
konfirmasilah perpanjang plus thief!
Tunggu driver lama banget dah, makanya jadi perusahaan tuh jangan rakus, nyusahin banyak org aja dah. - [Atas balasan CS. Tidak ada hujan, saya di tengah kota, lokasi titik jemput dan antar kurang lebih 5KM saja. Seharian, pagi sampe malem, tidak ada yang mau ambil instant. Mending dicabut aja itu fitur.]
gofood susah dapet akhir2 ini
Entah mengapa, bberapa kali pesen kopi di toko berbeda, entah apa yang salah pesanan selalu dibatalkan aplikasi....parah sih parah banget.....
+ 17 more in the clipboard copy
Sentiment summary
84%
Positive (4-5★)
3%
Neutral (3★)
13%
Negative (1-2★)