Review Insights · Google Play
Google Pay: Save and Pay
Google LLC · 11,262,555 ratings · ★ 3.9
3.9
★★★★★
11,262,555 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"google"
5 negative reviews mention this · 25% of all complaints
★★★★★ "My bank account is not getting linked to my Google Pay account. Even after complaining many times, these people are not listening to me. I am very disappointed and I think I will not use that application. PhonePe is better than this." - Chotu Kumar
2
"account"
4 negative reviews mention this · 20% of all complaints
★★★★★ "My bank account is not getting linked to my Google Pay account. Even after complaining many times, these people are not listening to me. I am very disappointed and I think I will not use that application. PhonePe is better than this." - Chotu Kumar
3
"unable"
3 negative reviews mention this · 15% of all complaints
★★★★★ "from last 2 days unable to send money" - ravindra kengale
4
"disappointed"
3 negative reviews mention this · 15% of all complaints
★★★★★ ""Very disappointed with the Tick Squad campaign. Did two valid transactions of ₹349 and ₹100 during the 50-runs bonus window, but neither the tick nor the scratch card was rewarded due to server lag. Raised a support ticket, waiting for res…" - Rakesh Paswan
5
"transactions"
3 negative reviews mention this · 15% of all complaints
★★★★★ ""Very disappointed with the Tick Squad campaign. Did two valid transactions of ₹349 and ₹100 during the 50-runs bonus window, but neither the tick nor the scratch card was rewarded due to server lag. Raised a support ticket, waiting for res…" - Rakesh Paswan
6
"auto"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Why do you hide the auto-pay option every time? I always have to search for it. Please keep a simple UI; I can never find the auto-pay."" - Nilesh Chouhan
7
"bank"
3 negative reviews mention this · 15% of all complaints
★★★★★ "My bank account is not getting linked to my Google Pay account. Even after complaining many times, these people are not listening to me. I am very disappointed and I think I will not use that application. PhonePe is better than this." - Chotu Kumar
8
"bank account"
3 negative reviews mention this · 15% of all complaints
★★★★★ "My bank account is not getting linked to my Google Pay account. Even after complaining many times, these people are not listening to me. I am very disappointed and I think I will not use that application. PhonePe is better than this." - Chotu Kumar
9
"payment"
3 negative reviews mention this · 15% of all complaints
★★★★★ "very worst app.This app misleading the people by showing campaigns of Rs.2,020 and do some tasks like paying to merchant payments,mobile reacharges. By following the rules of the campaign I was recharged my mobile several times and didn't c…" - Karuna Duvvarapu
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
from last 2 days unable to send money
"Very disappointed with the Tick Squad campaign. Did two valid transactions of ₹349 and ₹100 during the 50-runs bonus window, but neither the tick nor the scratch card was rewarded due to server lag. Raised a support ticket, waiting for resolution."
very worst app.This app misleading the people by showing campaigns of Rs.2,020 and do some tasks like paying to merchant payments,mobile reacharges. By following the rules of the campaign I was recharged my mobile several times and didn't completed the given campaign. This is the worst app I have ever seen in my life
Why do you hide the auto-pay option every time? I always have to search for it. Please keep a simple UI; I can never find the auto-pay."
My bank account is not getting linked to my Google Pay account. Even after complaining many times, these people are not listening to me. I am very disappointed and I think I will not use that application. PhonePe is better than this.
daily issues
big privacy issues
Stop giving useless vouchers. You're spamming it on every payment. Finally uninstalled it and switched permanently to better service.
I am disappointed that Google Pay automatically deducts money from my linked bank account for recurring payments without providing a clear and centralized view of all auto-debit transactions. It is difficult to track active mandates, past deductions, and upcoming payments in one place. Please add a dedicated section where users can easily view, manage, modify, or cancel all auto-debit transactions and UPI mandates linked to their bank accounts. This will improve transparency, help users monitor.
I really facing so much problem.. it's slowly open bcz of glitches।। I can't see my payment history।।pls work on it।। many transactions stuck
Google pay representative does not assist me to get current month Google pay statement. And they don't empathy. And they are stick to the company procedure but their company procedure itself seems irlogical and unethical. And at the last there of you to give me a statement and they left me empty handed.
After update am unable to find the autopay option
Bank account activate is not working they say verification through sms but not working
Reffar and reward is low
I trust the app. But UPI lite never seen activated. Only the companies can initiate auto payment not the customers. Is it Google Pay wisdom or NCPI's idea I don't know. Please have an active helpline to complain these things please.
good
last one month, very slow... bad performance
not working properly always dismiss
good but no benifit
before this app is great but now this app is nothing because my issue not solved yet. my issue is I can't check my account balance and unable to make transaction through google pay app
Sentiment summary
71%
Positive (4-5★)
6%
Neutral (3★)
22%
Negative (1-2★)