Review Insights · Google Play
Google’s Find Hub
Google LLC · 1,624,911 ratings · ★ 4.3
4.3
★★★★★
1,624,911 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
6 negative reviews mention this · 23% of all complaints
★★★★★ "cant play a sound on the earbud even though it's connected to my phone" - Godwin Nnabugwu
2
"find"
6 negative reviews mention this · 23% of all complaints
★★★★★ "Google’s Find Hub/Fast Pair system is a mess for Bluetooth audio devices. I lost and unpaired my Sony WF-1000XM4 earbuds, yet duplicate ghost entries still remain in Find Hub with no working way to remove them. I’ve removed them from Blueto…" - Greg Coates
3
"doesn"
5 negative reviews mention this · 19% of all complaints
★★★★★ "doesn't update when it's most needed..." - Crystal Boselli
4
"lost"
4 negative reviews mention this · 15% of all complaints
★★★★★ "someone hacked my Google account and used this app to factory reset my phone. I lost years worth of photos and files." - Sherwin Ephraim Gamiao
5
"update"
3 negative reviews mention this · 12% of all complaints
★★★★★ "doesn't update when it's most needed..." - Crystal Boselli
6
"google"
3 negative reviews mention this · 12% of all complaints
★★★★★ "someone hacked my Google account and used this app to factory reset my phone. I lost years worth of photos and files." - Sherwin Ephraim Gamiao
7
"device"
3 negative reviews mention this · 12% of all complaints
★★★★★ "There is no way to delete the device on which I executed the Factory Reset!!! 😭" - Ilia Sretenskii
8
"devices"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Google’s Find Hub/Fast Pair system is a mess for Bluetooth audio devices. I lost and unpaired my Sony WF-1000XM4 earbuds, yet duplicate ghost entries still remain in Find Hub with no working way to remove them. I’ve removed them from Blueto…" - Greg Coates
9
"work"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Google’s Find Hub/Fast Pair system is a mess for Bluetooth audio devices. I lost and unpaired my Sony WF-1000XM4 earbuds, yet duplicate ghost entries still remain in Find Hub with no working way to remove them. I’ve removed them from Blueto…" - Greg Coates
10
"doesn work"
3 negative reviews mention this · 12% of all complaints
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
backup
cant play a sound on the earbud even though it's connected to my phone
someone hacked my Google account and used this app to factory reset my phone. I lost years worth of photos and files.
There is no way to delete the device on which I executed the Factory Reset!!! 😭
very slow update location. not accurate real location. very far from real location. useless
Google’s Find Hub/Fast Pair system is a mess for Bluetooth audio devices. I lost and unpaired my Sony WF-1000XM4 earbuds, yet duplicate ghost entries still remain in Find Hub with no working way to remove them. I’ve removed them from Bluetooth, account management, cleared caches and restarted the phone. The overlap between Bluetooth, Fast Pair and Find Hub is badly designed and gives users very little actual control.
no longer easy?
hub u suk No watch n no tv
unable to enter alphabetical chars in my password
can't opt out
Doesn't shows the exact location
Slow network
stuck on a blank 'use responsibly' screen even after device restarts and app uninstalls and reinstalls
literally the worst tech and software ever created. Wouldn't let me find my shoe if I was wearing it.
it doesn't work now. I've had this app for more than 2 years. I have used it several times, today I want to use it and I have no devices to find. I haven't done anything in my settings to change this. so somewhere along the line there was an update that somehow took all my information away.
doesn't work if there's no data on the lost phone
bahut achha
I can play my game
this app is ridiculous. there is no way to add a new device.
This app is garbage. You cannot rely on it. It only works about 50% of the time even when your phone is on with service. Your phone could be 5 ft from you and yet the app can't find it or even connect to it. The last two times I needed to find my phone, we had to call it because this app "couldn't connect".
find hot sucks it's not working on my phone or my phone is hacked
doesn't update when it's most needed...
How and why everyone can see my unique google accounts and my unique gmails?
For some reason, when I look for my devices, it doesn't work, it doesn't load, and it doesn't show my devices. I have lost my Pixel Buds Pro(I found them somewhere) and I can't find them. I have added them to the app. I don't know if this is a restriction I have due to me having Family Link, but to be honest, it is kind of useful when I'm looking for my parents. I didn't give it a one star because this could just be me, but I'm sure the app works or I just don't know how to use it.
ensure the Privacy
it was awful with me.co'constantly jha
Sentiment summary
80%
Positive (4-5★)
6%
Neutral (3★)
14%
Negative (1-2★)