Review Insights · Google Play
Google Wallet
Google LLC · 2,154,261 ratings · ★ 4.4
4.4
★★★★★
2,154,261 ratings
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Top complaints - extracted from 39 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"google"
15 negative reviews mention this · 38% of all complaints
★★★★★ "I can't see my cards but it says they're added, when I reach out to support I only speak with a robot who does NOTHING. I'm trying to use the wallet app yet my "Google play service" isn't working. my phone is up to date and all of my apps a…" - Aanniyah Gamble (Niyah)
2
"wallet"
11 negative reviews mention this · 28% of all complaints
★★★★★ "I can't see my cards but it says they're added, when I reach out to support I only speak with a robot who does NOTHING. I'm trying to use the wallet app yet my "Google play service" isn't working. my phone is up to date and all of my apps a…" - Aanniyah Gamble (Niyah)
3
"card"
9 negative reviews mention this · 23% of all complaints
★★★★★ "this app used to be fantastic, but since January my payment cards will suddenly stop working for no reason every 3-4 weeks. maybe it's the app, maybe the phone. either way, it's absolutely useless garbage, and I'm never buying a damn pixel …" - Shanda Suggitt
4
"cards"
8 negative reviews mention this · 21% of all complaints
★★★★★ "this app used to be fantastic, but since January my payment cards will suddenly stop working for no reason every 3-4 weeks. maybe it's the app, maybe the phone. either way, it's absolutely useless garbage, and I'm never buying a damn pixel …" - Shanda Suggitt
5
"payment"
7 negative reviews mention this · 18% of all complaints
★★★★★ "this app used to be fantastic, but since January my payment cards will suddenly stop working for no reason every 3-4 weeks. maybe it's the app, maybe the phone. either way, it's absolutely useless garbage, and I'm never buying a damn pixel …" - Shanda Suggitt
6
"google wallet"
7 negative reviews mention this · 18% of all complaints
★★★★★ "why isn't there an option for refunds I had tickets moved to my wallet and needed to get a refund for my movie tickets and amc theatres would not let me because it was through Google wallet." - Leroy Velasquez
7
"working"
6 negative reviews mention this · 15% of all complaints
★★★★★ "this app used to be fantastic, but since January my payment cards will suddenly stop working for no reason every 3-4 weeks. maybe it's the app, maybe the phone. either way, it's absolutely useless garbage, and I'm never buying a damn pixel …" - Shanda Suggitt
8
"phone"
6 negative reviews mention this · 15% of all complaints
★★★★★ "this app used to be fantastic, but since January my payment cards will suddenly stop working for no reason every 3-4 weeks. maybe it's the app, maybe the phone. either way, it's absolutely useless garbage, and I'm never buying a damn pixel …" - Shanda Suggitt
9
"does"
5 negative reviews mention this · 13% of all complaints
★★★★★ "I can't see my cards but it says they're added, when I reach out to support I only speak with a robot who does NOTHING. I'm trying to use the wallet app yet my "Google play service" isn't working. my phone is up to date and all of my apps a…" - Aanniyah Gamble (Niyah)
10
"update"
4 negative reviews mention this · 10% of all complaints
★★★★★ "I can't see my cards but it says they're added, when I reach out to support I only speak with a robot who does NOTHING. I'm trying to use the wallet app yet my "Google play service" isn't working. my phone is up to date and all of my apps a…" - Aanniyah Gamble (Niyah)
11
"purchase"
4 negative reviews mention this · 10% of all complaints
★★★★★ "No option to always require secure unlock on app open or making a purchase!? That is INSANE! Fix this! I like having a virtual card. I don't do financial transactions on my phone for security reasons. This allows me to do them without expos…" - j baer
12
"without"
4 negative reviews mention this · 10% of all complaints
★★★★★ "No option to always require secure unlock on app open or making a purchase!? That is INSANE! Fix this! I like having a virtual card. I don't do financial transactions on my phone for security reasons. This allows me to do them without expos…" - j baer
📋 All 39 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
this app used to be fantastic, but since January my payment cards will suddenly stop working for no reason every 3-4 weeks. maybe it's the app, maybe the phone. either way, it's absolutely useless garbage, and I'm never buying a damn pixel again
All of my cards disappeared :(
don't use
I can't see my cards but it says they're added, when I reach out to support I only speak with a robot who does NOTHING. I'm trying to use the wallet app yet my "Google play service" isn't working. my phone is up to date and all of my apps are updated this is infuriating.
Left me in the dark when I needed it to make a payment; it said it no longer would work on my phone. There is no support. Google never fixes any reported bugs
I bought Honor Magic 8 pro but it's not working each time I tap my mobile for payment even though I added my bank cards already
why isn't there an option for refunds I had tickets moved to my wallet and needed to get a refund for my movie tickets and amc theatres would not let me because it was through Google wallet.
When I try to add a card I keep getting the message Try Again Later
OR REH 04 ERROR CODE
POS APP
cant use my bank card on wallet app
card couldn't be added. this is for a visa gift card I earn by taking surveys I did clear my cache and update the app restart my phone but nothing works.
مافيه بنك فعلها
i use before google wallet but now not working in dubai, some error message shown something went wrong. but my google wallet is suspented
it wont delete an old card that got hacked
When I try to add my card to my Google Wallet, the system attempts to send a verification code by email and text message, but the contact information shown does not belong to me. Instead, it appears the verification is being sent to the bank or issuer connected to the card. I am signed into my own wallet account, so I do not understand why the verification is not being sent directly to me. The issuer listed appears to be Branded Currency Rewards, and I’m unsure whether this is an actual bank
Awful now after the latest update! I have go through multiple clicks to find a list of loyalty cards & tickets that used to just be straight there on opening the app
does not work neither does Google play services if I could give a zero I would
There is no option to add card for NFC payment to enable
steals my money
It's Google, need I say more?
For some reason I start to receive an error 'your smartphone does not reach the minimum security requirements. I use apps that was download from g'play. No root. Xiaomi 13T. Guys, fix the problem asap
I use Samsung Wallet/Pay. No need to lock my phone, just a quick 4 digit pin and my purchase is done. No 4 digit pin with Google Wallet, your phone must use a lock screen, No Thank You.
You continue to take money from my account for transactions that were canceled or voided, and then make customers wait weeks for refunds. This is unacceptable business practice. I will be filing a formal complaint with the Attorney General’s office in my state and reporting these transactions for further investigation. Taking funds for voided or canceled transactions without immediately returning the money raises serious concerns. I expect this issue to be resolved immediately
Google Wallet Not Add Payment (ATM) Card.
An untrustworthy service.
After the latest update, all my payment cards disappeared. I had to re-register them. You are rushing to release an app into production without testing it properly. Very amateur.
I liked Google Pay name better
what a useless app. these nerds swear that everything needs to be digitalised and complicated to be more "simple"
can't even imagine what it feels like to have a good payment for contactless response for me and my love one's. I swear I have a dream of pointing out items on shelves as I sit down and watch all my love ones run to what is calling them to purchase and make me smile as the look on their faces tell me how to find them happiness
Not best in class. This wallet removes saved cards when you change your Google Account password and when you turn off your screen lock. It also removes any card not accessed within 90 days. This makes the wallet impractical. Removing the wallet contents without consent should not be. Wallet contents should be held absolute until the user deletes from the wallet or until the wallet is removed from the device. As is, you are not in control of this wallet; Google is!
Am using Huawei Pura 70 in UAE, this Google wallet is not using in this region in Huawei models only. Still you are waiting for updating and getii G approval from UAE govt to enable service here? In the beginning, I proud to use Huawei, still it's working good, but but some of the Google apps are not working in this region.
Horay a mandatory feature that lets you add things to your wallet, then surprises you with mandatory updates in areas of no signal. Literally a waste of time.
No option to always require secure unlock on app open or making a purchase!? That is INSANE! Fix this! I like having a virtual card. I don't do financial transactions on my phone for security reasons. This allows me to do them without exposing my card information. But if a site doesn't have a Google Pay option, this app will autofill credit card info, not using the virtual card at all! There's no option to turn this off. I do not EVER want my credit card number autofilled on my phone! Not ok!
Slow and buggy
不能模拟门卡
Google wallet Needs to work with all state ID cards & licenses, car & health insurance, vaccine, registration, passport, whether official or not. Needs to work on multiple devices w/o disabling other device. Gift & loyalty cards should pop up at store location &/or web site app! Digital keys & work on all phones. Needs p2p payments returned to the app.. USA
just stops working for no reason, have to restart the device or update the app. embarrassing when trying to pay for purchases. Will be the last Android device I purchase, absolute vermin are Google.
Does anyone else having the problem with the winnings show up
Sentiment summary
85%
Positive (4-5★)
4%
Neutral (3★)
11%
Negative (1-2★)