Review Insights · Google Play
Gourmet Society - Plus
Taste Marketing Limited · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 62 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"lloyds"
10 negative reviews mention this · 16% of all complaints
★★★★★ "It's not a very good app. Got my new code from Lloyds bank, but when I click on add a new membership, it won't take me to the next page. Disappointing Now a little bit confusing because the app icon is different when you download it." - Matthew
2
"code"
8 negative reviews mention this · 13% of all complaints
★★★★★ "It's not a very good app. Got my new code from Lloyds bank, but when I click on add a new membership, it won't take me to the next page. Disappointing Now a little bit confusing because the app icon is different when you download it." - Matthew
3
"card"
7 negative reviews mention this · 11% of all complaints
★★★★★ "TERRIBLE! I have wasted so much time trying to sort it out... tried phoning but apparently Gourmet Society is so unhelpful they won't speak to customers anymore!! The concept of the 'card' is good for savings BUT communication via app is AW…" - Jennifer Berresford
4
"register"
7 negative reviews mention this · 11% of all complaints
★★★★★ "I hadn't used the app for a few weeks & now GS wants me to register & log in all over again 🤷🏻♂️ I tried to do this but GS plus is asking for password manager access!! Why?? I'm really not happy with this app. It used to be a decent addi…" - Michael R
📋 All 62 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
For someone like me it's useless. I just want someone to ring me and talk me through it. I'm not very happy with your new system
It's not a very good app. Got my new code from Lloyds bank, but when I click on add a new membership, it won't take me to the next page. Disappointing Now a little bit confusing because the app icon is different when you download it.
Ridiculous. Going round and round putting email in, getting code. Given up now!!!
TERRIBLE! I have wasted so much time trying to sort it out... tried phoning but apparently Gourmet Society is so unhelpful they won't speak to customers anymore!! The concept of the 'card' is good for savings BUT communication via app is AWFUL! How can I log in with my membership number if I don't know it??!! Needs to improve ASAP.
Will not accept any of the codes sent to me. Even blocked me as I have tried so many times.
Cannot log into my account with new app
aimed at new users and as an existing member it says I need a code from an email. No code in email
marketing tool for low quality restaurants
My card doesn't work at Marston's Lost Coins in Haverfordwest - very disappointed.
App does not allow me to log in. Keeps showing SSL Certificate error. This has happened since last update, and this was over 8 months ago. Losing out on my bonus with Llyods Club account since 8 months now. Tried calling the customer service number, was waiting for 37 mins and still get connected to anyone. Used to love to use this app before. The update ruined it all.
I’ve used Gourmet Society for many years but this year I can’t download the app. They keep advising me to follow the process and instructions which are I’ve followed to the letter but still no luck!! Looking at other reviews clearly it’s an error their end so despite being entitled to my discount card I still can’t use the service. Still waiting to be resolved or refunded. Don’t bother would be my advice to new customers.
app will not allow me to change the location from London to where I actually am. So there is no way for me to search my area for discounts.
I hadn't used the app for a few weeks & now GS wants me to register & log in all over again 🤷🏻♂️ I tried to do this but GS plus is asking for password manager access!! Why?? I'm really not happy with this app. It used to be a decent addition from Lloyds but I've lost faith.
Example of an offer: Not available in December; Not available on Fridays; Not available on Saturdays; Not available on Bank holidays; max diners:2 That is just one venue. Something else: which are those promised airport lounges with discount?? Goodbye!
why do I keep seeing my card expired on 15.11.2025
Had it for a year, never been able to access, still cant.
difficult to re register each year for lloyds bank
Not finding it worthy. 50% off Pizzas are priced as double than Justeat prices from same stores.
Wish we could score zero stars as several attempts to install and use this app only result in endless frustration and disappointment. These so called benefits and enhancements to our accounts would be better served by reduced bank charges. Really hope the decision makers are taking note !!!
I am fed up with how hard it is to use this app & all the hoops you now make us jump thro to re register every year! Its not "fit for purpose" any more, for all the reasons other reviwers have mentioned (wish I'd realised much sooner I'm not alone). Also, looks like its still registered to my OLD phone & I darent uninstall it to retry! This used to be a worthwhile perk of a Lloyds a/c, but NO MORE. Someone must be benefitting frm this arrangement, but its clearly not the customers!
I cut and paste redemption code and it says it cant be accepted? Contact support
cannot sign in never been able to use. no
Takes about 20 minutes to re-register every time I want to use this. The offers seem good .... if only I could access them.
It was easy a couple of years ago now you want us to kinp through hoops just to belong to gourmet society.. I'm 89 severely sight impaired and can't remember passwords. why do you want them, you know we are Lloyds customers. It used to be no problem to be a member. Most disappointed
it does not work!!!!!!!!!!!!
constantly can't use it
Downloaded tap on my desktop, but could not see any any button for Register, so could not go any further. Don't want the app on my phone
Just joined and can't login
Really pointless. No good discounts nowhere near
Diabolical
App hasn't worked most of the times I've tried to use it. In fact, I've only been able to use it once since June 24. I've tried reinstalling today. It's exactly the same. It's completely unreliable! This is a waste of my club lloyds benefit. I will not select it next year.
Won't let me access my card or the app
Only good of you live in london
I can't use a code two times in a row in Nero
Unable to login on the app But can login on line
I'm furious it no longer works on my Samsung galaxy s6
It's a truly appalling bug ridden app. Life is too short tol list all of the issues. Get some better developers and test it properly before leaving your customers to tussel with it.
very hard and can't do it
Absolute rubbish,how can you make such a mess of a simple process
What experience? I naively assumed that due to all the bad reviews, Gourmet Society would have sorted their app out. No. No they haven't. Is it deliberate so we can't use our "FREE membership" as part of the Veterans Lottery? I thought the idea was to support charities, not con them!!!!? Sort it out.
Poor administration via veterans lottery/Foundation
Can't boatload. All Gourmet systems seem rubbish
The new app does not work on my Android phone . It will on my wife's old IPhone though. My Sony oe only one year old. HELP! 1
I can log on online fine but I can't log on to the app at all with my log on details. I contacted them a few days ago and have had nothing back. Would be great if I could use the app with my account!!
Apparently this new version of the app is no longer compatible with my device and there seems to be no option to reinstall the previous version again after I was forced to uninstall it.
I'm told I need to update the app. When I try to do this, I see a message that says the app is no longer compatible with this device (Samsung Galaxy). How discriminatory is that?
Useless
Apps is not good enough.
Useless app. I can't get it to download and so as a benefit from Lloyds Club it is of no value to me. Very disappointing. Just send me a card like you used to do.
New code not recognised by this app. If I had read the previous reviews before choosing this benefit from lloyds then I would have given this a miss, as the problem seems to be going on for several months now.
+ 12 more in the clipboard copy
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)