Review Insights · Google Play
Grab - Taxi & Food Delivery
Grab Holdings · 16,324,322 ratings · ★ 4.8
4.8
★★★★★
16,324,322 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"grab"
9 negative reviews mention this · 24% of all complaints
★★★★★ "ordering food from grab is the worse. yall made me realise self pick up is safer than expecting riders to deliver our food because you know what? missing items every single time. Spilled drinks, incomplete orders, delayed the delivery timin…" - Dian Natrysha
2
"service"
5 negative reviews mention this · 13% of all complaints
★★★★★ "customer service nyo horrible mag-asikaso ng ticket request for permanent account deletion deletion at account verification due to same ID information! di ko babaguhin rating ko unless gawan nyo agad ng action at effective resolution issue …" - E Lawrence Tuquib
3
"didn"
4 negative reviews mention this · 11% of all complaints
★★★★★ "The reactivation is a hassle, I've been attempting to reactivate my account because I got banned for something I didn't do yet after years of attempted restoration, all I get is constant rejection. This is a hassle, so I need to buy a new s…" - Deltex
4
"better"
4 negative reviews mention this · 11% of all complaints
★★★★★ "The reactivation is a hassle, I've been attempting to reactivate my account because I got banned for something I didn't do yet after years of attempted restoration, all I get is constant rejection. This is a hassle, so I need to buy a new s…" - Deltex
5
"food"
4 negative reviews mention this · 11% of all complaints
★★★★★ "ordering food from grab is the worse. yall made me realise self pick up is safer than expecting riders to deliver our food because you know what? missing items every single time. Spilled drinks, incomplete orders, delayed the delivery timin…" - Dian Natrysha
6
"customer"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Cashed in to wallet, pending for 30 min and then the transaction disappears from the list. Great job 👍 8/2/23: Ate my money again and left no crumbs. There's no point in contacting their shoddy customer support because they'll just tell me…" - Kelen Koon
7
"driver"
4 negative reviews mention this · 11% of all complaints
★★★★★ "tolong apk ojek online seluruh indonesia. potongan buat drivernya jgn banyak². akibatnya mereka gak mau narik. Banyak yg mengabaikan pesan penumpang padahal jarak jemputnya dekat, namun berharap agar penumpang membatalkan pesanannya. sement…" - Ann Xloth7
8
"option"
4 negative reviews mention this · 11% of all complaints
★★★★★ "worse app, no transfer option even after verified account... so my money stuck at wallet. I prefer other service than this...." - Mohd marhaidi Damit
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The reactivation is a hassle, I've been attempting to reactivate my account because I got banned for something I didn't do yet after years of attempted restoration, all I get is constant rejection. This is a hassle, so I need to buy a new sim card just so I could sign up to your app when there's other apps better and less strict???!
ordering food from grab is the worse. yall made me realise self pick up is safer than expecting riders to deliver our food because you know what? missing items every single time. Spilled drinks, incomplete orders, delayed the delivery timing by 20 mins and not even an apology for being late. I think its time i stop patronizing on this app.
Cashed in to wallet, pending for 30 min and then the transaction disappears from the list. Great job 👍 8/2/23: Ate my money again and left no crumbs. There's no point in contacting their shoddy customer support because they'll just tell me to resolve it with my bank, just like last time. 8/9/24: Same experience. 5/11/26: Exact same experience, actual dogshit app + PERFORMANCE IS TERRIBLE, IT DESERVES 0 STARS.
lame app lemot
App is bloated, gives inaccurate vehicle locations, and during a ride wouldn't let me change destination because "driver has another stop" but driver disputed this.
customer service nyo horrible mag-asikaso ng ticket request for permanent account deletion deletion at account verification due to same ID information! di ko babaguhin rating ko unless gawan nyo agad ng action at effective resolution issue sa account deletion ko!!!!
hindi tinitingnan yong inaangkas iba ang pinickup tsk
rm38 for 6km ?
It is so hard to talk to live agent on this app. All of then are bots. I have a missing item on my food yesterday and the app still in reviewing of my report. Been waiting for my refund and still the app didn't give any response. GIVE US LIVE AGENT.
salamat po
Customer service can be better
buat apa sih kami user langganan? tapi dihilangkan terus voucher 40% nya, mending gojek selalu ready vouchernya 50% lagi tiap hari ada, grab bodo korupsi!!
app functions dont work and no timely support provided
top my my wallet but the transaction didn't reflect in the system, and my bank acct deducted
FIX YOUR PROMO SYSTEM
I'm being obligated to set up passkey but it is not working. so app is basically useless since you cannot go around the pass key prompt
The prices for the grab car are just weird af. Wdym it's 187 pesos and it got canceled, and the fee became much more higher???? This is such a scam😒
I cannot set up a pin, how can I use this app lol.
the ride price during peak hour is crazy...like wdym i need to pay triple the original price??? that can already cover my ride for the whole week...
if you like cold pizza delivering at twice the price that the shop actually sell it and pay a delivery and service fee then grab is for you
ayaw namang gumana ng set up passkey nyo nakailang ulit nko buwan na ata
i already write report to grab center about my cashless payment but nobody reply message to me again. also can't find center call grab to talk about it.
worse app, no transfer option even after verified account... so my money stuck at wallet. I prefer other service than this....
Titik penjemputan driver sering tidak sesuai sehingga sering dapat driver yang posisi jauh dari titik penjemputan (baik untuk grab food maupun grab motor)
Receipt option not available which is very problematic for work expenses
You can't order two taxis for one number...
not working in india
very very bad customer service very bad app don't recommend it to any. and extremely ignorant 😒
the app show that the driver is still confirming, but the notification show that the driver is 5 minutes on the way...what is this grab?
saya pas mau pergi banget grab app minta update. mana lama pula. harus saat urgent ya updatenya? kejadian dah beberapa kali. Updatenya lama kali kayak zaman internet lemot
does not have any live supports to help you. It would not even allow you to log in unless you set up a passkey so they can steal your fingerprint biometrics and they can use it later on. Watch out for this application guys. they are nasty
have to uninstall this abusive and bullying app. continually opens itself any time one of it's ridiculous ads appears on a different app. perhaps food panda is a much better non-invasive option than this money hungry app. goodbye.
tolong apk ojek online seluruh indonesia. potongan buat drivernya jgn banyak². akibatnya mereka gak mau narik. Banyak yg mengabaikan pesan penumpang padahal jarak jemputnya dekat, namun berharap agar penumpang membatalkan pesanannya. sementara penumpang sudah menunggu. penumpang serba salah, ditungguin malah jarak drivernya menjauh, seolah tidak mau menjemput penumpang yg jarak jemputnya dekat. sementara biaya gojek comfort dan yg biasa 2x lipat harganya. Apalagi ketika hujan, sulit sekali dapat
Data farmers. after your biometrics, posh you every time you log in. The day I never had offers and had to pay their full prices was the day I removed this app. cluttered, major translation issues, still. Won't be getting this again.
wrong GPS. poor navigation
ngelag terus
I appreciate riding with Grab often. But my biggest issue with Grab is that most of your drivers do not have change. I had to give up my RM100 ringgit to a driver because I dont have small digits yet and because he didn't have change. Even the driver was shocked that I gave him a hundred ringgit bill. Can Grab please inform drivers to have change with them? At least up to 50 ringgit, better if more even.
Unable to help you when you have a problem with your order in realtime. Their chat is an AI bot with no option to chat with cust support. You have to give it a negative feedback several times for the matter to be passed to a real person.
Sentiment summary
95%
Positive (4-5★)
1%
Neutral (3★)
4%
Negative (1-2★)