Review Insights · Google Play
Greggs App - Food & Drink
Greggs · 26,420 ratings · ★ 4.5
4.5
★★★★★
26,420 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
5 negative reviews mention this · 25% of all complaints
★★★★★ "Can't log in to my account. Recently returned to uk fro. Thailand and now cannot login to my account. Says an unexpected error when it tries to send a code to my phone. The number is correct. Reported to CS, but since first response, nothin…" - Mike Garbe
2
"login"
4 negative reviews mention this · 20% of all complaints
★★★★★ "created an account, now i'm stuck in a login loop, nothing will fix it. :/" - Jesse Tissier
3
"cannot"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Can't log in to my account. Recently returned to uk fro. Thailand and now cannot login to my account. Says an unexpected error when it tries to send a code to my phone. The number is correct. Reported to CS, but since first response, nothin…" - Mike Garbe
4
"code"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Can't log in to my account. Recently returned to uk fro. Thailand and now cannot login to my account. Says an unexpected error when it tries to send a code to my phone. The number is correct. Reported to CS, but since first response, nothin…" - Mike Garbe
5
"rewards"
3 negative reviews mention this · 15% of all complaints
★★★★★ "it can never load my wallet or my rewards. terrible app." - faye bee
6
"greggs"
3 negative reviews mention this · 15% of all complaints
★★★★★ "App works ok but I think it's unacceptable that rewards expire after just one month! Greggs send an email notifying of a reward once it's earned but nothing when it's getting close to expiring. Not happy at all!!!" - Handsome As Hoggle
7
"nothing"
3 negative reviews mention this · 15% of all complaints
★★★★★ "App works ok but I think it's unacceptable that rewards expire after just one month! Greggs send an email notifying of a reward once it's earned but nothing when it's getting close to expiring. Not happy at all!!!" - Handsome As Hoggle
8
"account"
3 negative reviews mention this · 15% of all complaints
★★★★★ "created an account, now i'm stuck in a login loop, nothing will fix it. :/" - Jesse Tissier
9
"working"
3 negative reviews mention this · 15% of all complaints
★★★★★ "app not working properly keep not letting me log in with right email and password" - Emma Dorans
10
"number"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Can't log in to my account. Recently returned to uk fro. Thailand and now cannot login to my account. Says an unexpected error when it tries to send a code to my phone. The number is correct. Reported to CS, but since first response, nothin…" - Mike Garbe
11
"phone number"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Cannot add the loyalty card to Google Wallet. And why on earth does this app require my phone number? Noped out." - Phil B
12
"verification"
3 negative reviews mention this · 15% of all complaints
★★★★★ "No longer able to log into app. Sends verification code to my phone, I input code which appears to be accepted, page then says "Object moved to here" and then returns me to login page." - Gaz Woods
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
not letting me log in
App works ok but I think it's unacceptable that rewards expire after just one month! Greggs send an email notifying of a reward once it's earned but nothing when it's getting close to expiring. Not happy at all!!!
created an account, now i'm stuck in a login loop, nothing will fix it. :/
app not working properly keep not letting me log in with right email and password
Can't log in to my account. Recently returned to uk fro. Thailand and now cannot login to my account. Says an unexpected error when it tries to send a code to my phone. The number is correct. Reported to CS, but since first response, nothing.
No longer able to log into app. Sends verification code to my phone, I input code which appears to be accepted, page then says "Object moved to here" and then returns me to login page.
was fine until I got a new phone now it refuses to log in, sends me a verification code and then just reverts to the login page. incredibly frustrating and have now missed several purchases being added
Used to work, no longer does. Cannot log in, correctly follow process but always stays on log on page. Been an issue for 2 months with attempts to update and reload, haven't shopped there since it stopped working.
I have downloaded this app multiple times and it never opens for me to sign in. I get the verification code but the app won't open.
I want a card not an app for loyalty but you've gone with the crowd so I'll avoid you too
I've stopped using Greggs, staff are generally rude and unhelpful compared to competitors. I travel the country and have in the past used them for drinks and snacks using a refillable mug. The attitude of the staff in general has swayed me to stop visiting.
An app for those happy to put chemical poisons into their body. Do the research and try tell me I'm wrong.
deleted my account with rewards points on it. trashy company
Cannot add the loyalty card to Google Wallet. And why on earth does this app require my phone number? Noped out.
Simply not passing by the checking my phone number... Tried different browsers and uninstall/reinstalls... same Not working
it can never load my wallet or my rewards. terrible app.
love Greggs!. but hate the app, it wouldn't let me sign in
Unfortunately , mine won't log in so had to delete it
Too many different categories to redeem and don't know if it even makes a difference when I order. should just be points that I can spend on an item.
Once again my order did not register on the app, so I cannot collect my stamps. This happens so many times!!
Sentiment summary
83%
Positive (4-5★)
0%
Neutral (3★)
17%
Negative (1-2★)