Review Insights · Google Play
Greyhound: Buy Bus Tickets
Greyhound Lines Inc · 113,464 ratings · ★ 4.7
4.7
★★★★★
113,464 ratings
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Top complaints - extracted from 46 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"greyhound"
12 negative reviews mention this · 26% of all complaints
★★★★★ "greyhound avoids all accountability when the email gives you the wrong address and continue with their lies and deceit I'm not only down 200 but now I'm stuck bc i refuse to use services of those who screw you over when they can get away wi…" - Skootir
2
"money"
11 negative reviews mention this · 24% of all complaints
★★★★★ "took my money and I never got confirmation or booking info" - Jerome Oliver
3
"ticket"
8 negative reviews mention this · 17% of all complaints
★★★★★ "the app is designed to frustrate any attempts to reach anyone or department after attempting to use a ticket purchased and being frustrated by being stranded in unsafe areas such as intercity high crime with no place to go or sleep but on c…" - Dan Sims
4
"service"
7 negative reviews mention this · 15% of all complaints
★★★★★ "greyhound avoids all accountability when the email gives you the wrong address and continue with their lies and deceit I'm not only down 200 but now I'm stuck bc i refuse to use services of those who screw you over when they can get away wi…" - Skootir
5
"sucks"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Double charge for same trip if missed by 10 minutes & next bus due out in less than 2-3 hours. MONEY GRUBBING COMPANY, NOT CUSTOMER SERVICE FOR THE PUBLIC. Would give a ZERO if I could. Uninstalling. Customer Service sucks only pleasing the…" - Dianne Norris
6
"trip"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Double charge for same trip if missed by 10 minutes & next bus due out in less than 2-3 hours. MONEY GRUBBING COMPANY, NOT CUSTOMER SERVICE FOR THE PUBLIC. Would give a ZERO if I could. Uninstalling. Customer Service sucks only pleasing the…" - Dianne Norris
7
"customer"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Double charge for same trip if missed by 10 minutes & next bus due out in less than 2-3 hours. MONEY GRUBBING COMPANY, NOT CUSTOMER SERVICE FOR THE PUBLIC. Would give a ZERO if I could. Uninstalling. Customer Service sucks only pleasing the…" - Dianne Norris
8
"give"
6 negative reviews mention this · 13% of all complaints
★★★★★ "greyhound avoids all accountability when the email gives you the wrong address and continue with their lies and deceit I'm not only down 200 but now I'm stuck bc i refuse to use services of those who screw you over when they can get away wi…" - Skootir
9
"customer service"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Double charge for same trip if missed by 10 minutes & next bus due out in less than 2-3 hours. MONEY GRUBBING COMPANY, NOT CUSTOMER SERVICE FOR THE PUBLIC. Would give a ZERO if I could. Uninstalling. Customer Service sucks only pleasing the…" - Dianne Norris
10
"phone"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Filled Out At 140 And It Kept Rejecting For My Numbers I Use My Other Phone And It Accepted At Over 300" - James Whitener
11
"missed"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Double charge for same trip if missed by 10 minutes & next bus due out in less than 2-3 hours. MONEY GRUBBING COMPANY, NOT CUSTOMER SERVICE FOR THE PUBLIC. Would give a ZERO if I could. Uninstalling. Customer Service sucks only pleasing the…" - Dianne Norris
📋 All 46 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
took my money and I never got confirmation or booking info
greyhound avoids all accountability when the email gives you the wrong address and continue with their lies and deceit I'm not only down 200 but now I'm stuck bc i refuse to use services of those who screw you over when they can get away with it DON'T TRUST GREYHOUND IF YOU HAVE ANXIETY. worst part is even if you try to provide them proof of this claim they still call you a liar
the app is designed to frustrate any attempts to reach anyone or department after attempting to use a ticket purchased and being frustrated by being stranded in unsafe areas such as intercity high crime with no place to go or sleep but on city sidewalks. I don't recommend this app or the poor excuse for a bus company that forces people to use it. There's a reason that Greyhound/Flix does not have a way for anyone to pay in person and one nightmare with them will teach you why!
Double charge for same trip if missed by 10 minutes & next bus due out in less than 2-3 hours. MONEY GRUBBING COMPANY, NOT CUSTOMER SERVICE FOR THE PUBLIC. Would give a ZERO if I could. Uninstalling. Customer Service sucks only pleasing the company not the customer.
will NEVER travel Greyhound again. They cancelled on us three times after leaving us stranded in Los Angeles. cancelled AGAIN when we got to Sacramento, leaving us stranded AGAIN. Customer service will do NOTHING. I fully intend to sue Greyhound for breach of contract of carriage. I have also filed formal complaints with ICC, and California Consumer Protection Bureau. Ride at your own risk. Hitchhiking is safer and quicker.
it sucks greyhound sucks
I’m stranded and beyond frustrated. I got stuck in traffic and called Greyhound immediately to explain. The line disconnected right as we were discussing my refund amount. When I finally got back through, they claimed it was "too late" and kept every cent. That was all the money I had to get home, and now I’m completely screwed. Customer service was useless-they told me the only thing they could do was "file a complaint." Zero empathy and predatory policies. Absolutely terrible experience.
couldn't book my ticket through the app because it kept telling me my phone number was invalid -1*. booked my ticket on the website and checked the app to view my ticket, app said confirmation info wasn't valid -1*. tried to track the bus on the app, shows incorrect tracking info. I don't know what this app is even for nothing works on it I would give it zero if I could.
declined my dates. tried several times,finally gave up
horrible app, no phone number
an active phone # deemed invalid is w r o n g
Pay more somewhere else don't ever use their unbelievable service.
First review 10/1/2021, update review 4/11/2022, I'm guessing whomever is supposed to be managing this app, is deceased, just saying. 🤔😡UPDATE 4.5 years later 4/30/2026 app no better. I did a comparison price check for same route..One Way and Round trip, they both show the exact, extreme high price for both trips😡😠 Something is wrong here😲😡🤨
horrible i missed my bus, I opened it ticket , direction sent me to pick up location that has changed and your system has not updated new pick up location. mad as hell, no reimbursement or new ticket. I have to purchase another ticket .
terriable
do not ever use this service. this was the most unprofessional service I've ever experienced. scummy business with scummy business practices, drivers I'd question my safety with and the most useless customer service that rivals dealing with insurance companies. if you value your time, money and patience never use this service.
I got my granddaughter and her boyfriend a ticket to come home they were stuck in Florida when the bus got there they were told it wasn't the right one found out it was the right one so when I called them there is no refund and would not give them tickets for another day my granddaughter was stuck in Florida trying to get home in Indiana and the company kept me 400 dollars they are still stuck in Florida with no where to go and I don't have any money to send them they are wrong for this
i think they should give you your money back instead a voucher cuz most people don't travel after a while so the voucher will be a was of time and won't get you anywhere aa well
this site sucks
it is the 23 April 2026 route to Philadelphia the 3:00.am on the flixbus first the driver didn't wait ppl to sit B4 taking off i almost fell then 5 minutes in the drive he has us stopped somewhere he don't say why or for how long we jus sitting here been over 15 or 20 minutes why ?wat for. ?why can't he communicate sucks
This app says that the bus picks up at NIU at the Holmes Student Center. It does not. After waiting there for 25 minutes I found out it picked up two blocks from where I was standing. consequently I paid for a ticket that I didn't get to use, and I missed my meeting in Naperville.
poor left fl going to Chicago bus was late getting to alt missed contact bus lay over 6 hrs trip to Dallas death in family would not change to anouther date. i rate -5 must be nice to be the only bus co
The Lord Knows - IT HAD AND DID NOT HELP Me AT ALL ANY,PERIOD..... .....
Difficult to find everything. My trip information is spread out like puzzle pieces all over the app.
this ticket i last rode with was sold to me on here and the ticket went to the destination that was on the ticket. then, there was no departing bus for that time that was on the ticket. so, I just stayed there overnight. it was terrible. I couldn't sleep. I had very little money and was scared to leave my bags. the truth about that ticket was that it wasn't even a valid ticket because of some me flex buses. so, after several calls to Greyhound, they gave me a new schedule and ticket.
Can't even sign in
bad
why do they make it so difficult to book a bus trip!?
wish I was dead. it was horrible
this is a terrible way to travel i waited outside the terminal for several hours my bus was delayed twice I was asked to pay extra for a seat that I wasnt able to sit in all around terrible experience
I was denied boarding on an unbranded Greyhound bus in Newark, NJ. Even though I had a valid ticket, I was not permitted on the bus. The driver said I missed it, but I fail to see how this is true as I was standing right next to it and the door was open. Greyhound has thus-far not responded to my online queries.
will not let you clear your searches
sucks,Just plain does not work@
greyhound steals money from people and leaves them stranded and the buses are junk broken and disgusting, theres no gurantee you'll get any services provided that you pay for. buyer beware. they have bad business practices. very scammy company 👎
Greyhound customer service is deplorable, they are rude and they lie . I was left on a street corner to wait in the cold in NYC for 4 hours. when the bus was leaving he almost ran over my bags which was witnessed by local police officer. I am traumatized and shocked by the whole experience.
The issue is Seating mismanagement, we booked as family ahead of time & was seated far away from each other... Greyhound or Flex please your change your policy it's not only about money "FAMILY SHOULD SEAT TOGETHER"
Do not book a trip unless you're 100% sure you will be going on the trip. If you cancel, they will not refund your money back. Instead they give you a voucher you can use for another trip. I am one who doesn't travel, so the voucher is of no use to me. So, with that being said, I lost out on $200.00. Their refund policy sucks!
good app but a bad way to give back money.
It's a pain to get the station location.
wouldn't recognize my phone number as a valid number. tried numerous times and other numbers still same invalid phone number which forces you to purchase your ticket over the phone. when you purchase your ticket over the phone they charge 25.00 extra dollars. real cute greyhound
terrible
Greyhound bus sucks, the customer service sucks, and I came from public Colorado, made of me through Nebraska, South Dakota, back into Wyoming and up into Montana and all they had to do is drive straight up, that's all they had to do.
Filled Out At 140 And It Kept Rejecting For My Numbers I Use My Other Phone And It Accepted At Over 300
I am not happy with the lack of more helpful instruction and assistance in redeeming a 25 dollar credit for my inconvenience from a 2 hour delayed transfer.
the busses have WiFi, but no Internet. that's stupid
I find it ridiculous that the app doesn't have a way to log into my account.
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)