Review Insights · Google Play
Grill'd
Grill'd Healthy Burgers · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 11 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"password"
4 negative reviews mention this · 36% of all complaints
★★★★★ "Has completely stopped working. Constant error messages; uninstalled and reinstalled and now can't change password "Something went wrong" is not a helpful error message." - Tom
2
"order"
3 negative reviews mention this · 27% of all complaints
★★★★★ "doesn't show anything on order history" - e l
3
"reset"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Reset my password 5 times, copied and pasted the password each time. Still couldn't log in. Terrible app, terrible UX, horrid system." - Lochlan C
📋 All 11 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Has completely stopped working. Constant error messages; uninstalled and reinstalled and now can't change password "Something went wrong" is not a helpful error message.
doesn't show anything on order history
Reset my password 5 times, copied and pasted the password each time. Still couldn't log in. Terrible app, terrible UX, horrid system.
Will not allow me to login. Have deleted and re-installed app and reset password numerous times with no success. No chat option to assist user.
"looks like you're more than 3km away", then validation error. unusable
app always logs me out and then the login does not work. password reset don't work and all my free Burgers I collected have now disappeared!
started to send out three advertising push notifications per week. uninstalled.
False advetising. friends asked me to come, i see u get a free burger for signing up, singed up, then next thing after digging its a free thing on the 8th visit. i showed my friends what the ad says, we all looked for terms and conditions and it doesnt exist until after getting ur email. JUST ADVETISE the truth. stop lying to trick people. ill never go back. screw false avetising. ill make sure me and my groups of friends never use this place as an option (not our 8th visit... our 1st visit).
the app is slow and janky to use, and always says delivery isnt available right now, even tho i can order on uber. I only try to use it for specific unstructions co, i have dietary requirements and relish perks, but you can now do the former on uber for other restaurants (they havent uldated their uber and likely wont). One of the bug reasons why i dont order from here often.
you can only use the coupon if you have the app. but you can't use the coupon in the app, it has to be scanned in manually at the shop.
I would love to use this app to order my food, (not just get rewards,) but the onion rings are missing from the menu. So disappointing
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)