Review Insights · Google Play
Guru VPN: Secure VPN Access
TapGeneration · 3,069 ratings · ★ 4.4
4.4
★★★★★
3,069 ratings
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Top complaints - extracted from 37 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
8 negative reviews mention this · 22% of all complaints
★★★★★ "does not work canceling" - Michael Howard
2
"subscription"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Will not let me cancel. It keeps trying to charge me 12 dollars and also doesn't work. Says I'm in Brazil? It does not exist in Google play under my subscriptions. I want to cancel my account" - Jes Sta
3
"doesn"
4 negative reviews mention this · 11% of all complaints
★★★★★ "doesn't work at all scam" - Chris Williams
4
"doesn work"
4 negative reviews mention this · 11% of all complaints
5
"connect"
4 negative reviews mention this · 11% of all complaints
★★★★★ "After 1 day, I can no longer connect. It keeps making me watch ads and then won't connect me. bummer." - Thomas Jackson
6
"paid"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I paid and it won't connect I want a refund" - Jonathan Fields
7
"works"
4 negative reviews mention this · 11% of all complaints
★★★★★ "The app itself works like it's supposed to. But, once you make a payment, for one week or one month, it won't work at all and will continue to try to charge you every other day the subscription" - Dustin Moore
📋 All 37 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I don't have nor have I ever downloaded this app and my bank alerted me to a charge. Glad they caught it and notified me.
can't delete
they make it to hard to get in to it
absolute WORST costumer service I have ever experienced!
shouldn't have to purchase to try
not good
does not work canceling
guru is the worst VPN nothing but ads no browser at all
doesn't work at all scam
could not watch anything
After 1 day, I can no longer connect. It keeps making me watch ads and then won't connect me. bummer.
app doesn't work
I paid and it won't connect I want a refund
Will not let me cancel. It keeps trying to charge me 12 dollars and also doesn't work. Says I'm in Brazil? It does not exist in Google play under my subscriptions. I want to cancel my account
nice
This app is broke more than it works
I want to cancel it
does not work I've tried several times to turn it on it will not turn on
Not download your App not Free . Subscription paid aap h yee no Free
trash
kept charging my card even tho I canceled service
they say you don't need to log in and they don't track anything. yet you can't do anything unless you log in, then all your data is tracked.
b.s
won't let me connect even though I have paid for months.
make sure you check settings for backup payments it's a default method in the app after free trial other than that it works great but you a get a one star for stealing from people
app crashes after payment making it hard to use then after subscription it works for only a few minutes then ask you to submit another payment to continue subscription
because I'm not getting anything on my PHONE LOL
I don't like the app
doesn't work for sh**
it's totally Scam just work as normal VPN nothing New don't take subscription Totally worth less
Ghatiya app
This app is trash I paid for subscription or at least a money was taken out of my account for this subscription So it was paid for but when?\nI wanna turn the VPN on.It sends me through a screen where I got to make a payment which was just made last night.It's a joke and scam.They just stay when your money don't sign up.
not useful at all
This is a great app. The VPN is really free and has tons of servers that you can connect to as well. I would highly recommend getting it.
They say "Универсальный, быстрый, без ограничений." but have no servers in Russia... it sucks
The app itself works like it's supposed to. But, once you make a payment, for one week or one month, it won't work at all and will continue to try to charge you every other day the subscription
good
Sentiment summary
83%
Positive (4-5★)
8%
Neutral (3★)
9%
Negative (1-2★)