Review Insights · Google Play
Hailuo AI: Image&Video Maker
MiniMax AI · 80,572 ratings · ★ 3.8
3.8
★★★★★
80,572 ratings
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Top complaints - extracted from 70 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
21 negative reviews mention this · 30% of all complaints
★★★★★ "First they tell you that the app is free, as soon as you log in for free they ask you to buy premium, otherwise you cannot do anything inside the app." - ALI Shaikh
2
"money"
16 negative reviews mention this · 23% of all complaints
★★★★★ "I'll be honest it's a pretty cool app but in my eyes it's a straight up money grab! I would continue to use this app if it was a one-time pay. . But this app treats you like a bus ride I have to pay every time you want to ride it. Thanks bu…" - Dwayne James
3
"scam"
14 negative reviews mention this · 20% of all complaints
★★★★★ "It's a scam that won't do anything without money, and it tries to trick you into paying." - MC
4
"paid"
11 negative reviews mention this · 16% of all complaints
★★★★★ "very bad experience.. it's all about paid nothing can do free" - Sidra Fahad
5
"without"
8 negative reviews mention this · 11% of all complaints
★★★★★ "It's a scam that won't do anything without money, and it tries to trick you into paying." - MC
6
"subscription"
7 negative reviews mention this · 10% of all complaints
★★★★★ "subscription cancel problem" - Ka Lian
7
"credits"
7 negative reviews mention this · 10% of all complaints
★★★★★ "1.No content 2.Over priced 3.The AI model sucks 4.is a credit based system so even if you pay for pro you will still need to buy credits 5.Very female oriented" - XSC
8
"trial"
7 negative reviews mention this · 10% of all complaints
★★★★★ "no trial . no free credits to test a video . just asks to pay . atleast let us make 2 3 videos to test before we can decide to buy" - Faisal Asghar
📋 All 70 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
very bad app 👎🏻👎🏻👎🏻👎🏻
First they tell you that the app is free, as soon as you log in for free they ask you to buy premium, otherwise you cannot do anything inside the app.
It's a scam that won't do anything without money, and it tries to trick you into paying.
very bad experience.. it's all about paid nothing can do free
its Fraud app nothing works.. they are thieves
mfs this is fake app the promote app like free but is paid aap
this app is a big scam took my money twice and never upgrades me to vip and if you complain they will ask you to talk to customer service which no one will do anything about it
is scam
subscription cancel problem
scammer!!!!
refund policy chahie is Rab Ne Bana mere puche hue itne paise Kat diye Hain ab mujhe paise nahin Laut a raha hai please mujhe mere paise Laut Aaye
scam that wants money
worst app ever i use
not satisfied, pay before use. don't use it
1.No content 2.Over priced 3.The AI model sucks 4.is a credit based system so even if you pay for pro you will still need to buy credits 5.Very female oriented
I paid for a service that never worked. It is unacceptable that your app deducted my credits for failed generations caused by your own system. i wanted to create a World Cup video for my son, but unfortunately the app didn't work at all. I tried generating the video four times, and every attempt ended with a "Generation Failure" error. Despite the failures, my credits were deducted each time until I was no longer able to try again.
why money ??
baaad
very bad the video came out horrible when i paid for it looks nothing like me and money wasted
no trial . no free credits to test a video . just asks to pay . atleast let us make 2 3 videos to test before we can decide to buy
can't do any single thing without the subscription, everything is behind the pay wall.
Not even a free trial, too expensive
paid not free
not worth it
not good
👎🏻👎🏻👎🏻👎🏻👎🏻
time pass .. fail
app should let us use our starting fees for 3 standard days n then pay for further, but i paid rs.95, n then asking me for monthly subscription payment, first let me use it n then deside. i want my money back. or else i will think its scam
Seems like its free but it's paid.
veryyy bad and they take money alottt
Scam. Cannot do anything with PAID trial, without paying bunch of money for the rest. And it is very bad. DO NOT BUY
I was charged for a monthly subscription, while still on a free trial. i barely even got to use the service.
never try no any free demo
worst app
Scam apps.. Don't download!!! Charging me without consent and is a trick and need to pay full amount for free trial if using it.
bad
L ai, the one template I wanted to use (Face you) isnt free. definitely a scam.
when I try "motion track", guess what, it failed to generate not once, not twice, but 5 TIMES, and it's always the same, 4%, 12%, 23%, 32%, and "generate failed".i don't recommend this app
very nonsense app they tell it's free but can't even allow you create one video for free u can't use this app if you don't have money they don't know that beginners who are still trying to find their feet can use this to feed them with time u can upgrade to the premium version, u guys think it's about money . I can never recommend this app to anybody I wish there was a way to give you guys 0 star. VERY RUBBISH APP DON'T EVEN THINK OF DOWNLOADING IT.
need to try it before paying something
Scam! its not free
pot of greed. can't even have a free experience.
subscription requirements! wish it had an option for free asking for task or daily credits to use like other apps. Also download to do cool fifa ⚽️ ones with my kids but only option are 🇧🇷 , 🇵🇹 , 🇩🇪, 🇫🇷, 🇪🇸, 🇬🇧..... so it was useless since I'm not going to pay for a service when the option I want isn't available!!!
very bad and with money worst ai use
no free trail waste of time
very bad experience
scam app, App steals your money using the free trial. You can't even delete your account , they claim your subscription is still active when you haven't subscribed to anything. bewarned.
1 Star. Very disappointing app. It claims to be free, but almost everything requires paid credits. I wasted my time and internet data. Not recommended.
gw lgsg beli membership 3hr krn mikir bakalan sebagus chatgpt. tyt zonk. gw dapet credit, lalu utk proses butuh kredit trs, jd hrs beli lagi. mending kalau hasilnya sesuai. zonk bgt. kalau tetep hrs beli credit, apa gunanya bayar membership. gw pindah dr chatgpt krn dy blg klo video gak bisa di chatgpt.
Very hard to use
+ 20 more in the clipboard copy
Sentiment summary
69%
Positive (4-5★)
4%
Neutral (3★)
27%
Negative (1-2★)