Review Insights · Google Play
Halara
FULL SCALE FULL SPEED PTE.LTD. · 16,216 ratings · ★ 4.5
4.5
★★★★★
16,216 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"return"
10 negative reviews mention this · 25% of all complaints
★★★★★ "Thin, nasty fabric for the leggings, and their returns policy is terrible for an online retailer. They actively say it takes weeks to return and process, and encourage you to have a gift voucher to buy more poor quality clothing. Avoid this…" - M M
2
"order"
9 negative reviews mention this · 23% of all complaints
★★★★★ "Added the app after ordering, from the order confirmation email. App won't show my order, and also won't send a verification email when I use the search order by order #. First impressions are not great at all." - Nicole Jollimore
3
"customer"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Customer service is trash. Took almost 2 months to get my order. Then I needed to return it and they never gave me a return label. Been on the customer service line for days." - Brittney Lausch
4
"service"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Customer service is trash. Took almost 2 months to get my order. Then I needed to return it and they never gave me a return label. Been on the customer service line for days." - Brittney Lausch
5
"customer service"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Customer service is trash. Took almost 2 months to get my order. Then I needed to return it and they never gave me a return label. Been on the customer service line for days." - Brittney Lausch
6
"items"
6 negative reviews mention this · 15% of all complaints
★★★★★ "crashes constantly! I always have to go back to the site to order. I have tried opening 5 different items today and all have crashed the app." - M-lee H
7
"weeks"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Thin, nasty fabric for the leggings, and their returns policy is terrible for an online retailer. They actively say it takes weeks to return and process, and encourage you to have a gift voucher to buy more poor quality clothing. Avoid this…" - M M
8
"process"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Thin, nasty fabric for the leggings, and their returns policy is terrible for an online retailer. They actively say it takes weeks to return and process, and encourage you to have a gift voucher to buy more poor quality clothing. Avoid this…" - M M
9
"return process"
4 negative reviews mention this · 10% of all complaints
★★★★★ "The company previously maintained a high standard of service, with initial orders delivered without issues and both product quality and the return process proving efficient and straightforward. However, my most recent order has presented si…" - Danielle
10
"been"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Customer service is trash. Took almost 2 months to get my order. Then I needed to return it and they never gave me a return label. Been on the customer service line for days." - Brittney Lausch
11
"ordered"
4 negative reviews mention this · 10% of all complaints
★★★★★ "I ordered 14 days ago and it still hasn't shipped." - Carly Elgin
12
"keeps"
4 negative reviews mention this · 10% of all complaints
★★★★★ "app keeps closing when I try and look at anything" - Claire Baz (Clairebaz)
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Added the app after ordering, from the order confirmation email. App won't show my order, and also won't send a verification email when I use the search order by order #. First impressions are not great at all.
Thin, nasty fabric for the leggings, and their returns policy is terrible for an online retailer. They actively say it takes weeks to return and process, and encourage you to have a gift voucher to buy more poor quality clothing. Avoid this company, really expensive for such poor quality fabrics.
Customer service is trash. Took almost 2 months to get my order. Then I needed to return it and they never gave me a return label. Been on the customer service line for days.
I ordered 14 days ago and it still hasn't shipped.
app keeps closing when I try and look at anything
I bought three pair of pants as gifts. I tried to return them three times. No luck. I contacted customer service. The representative said he would help me. He did not. I have 100.00s worth of pants that are in the original packaging that have never been worn. Buyer Beware
Shipping takes so long, almost a month since I ordered and still haven't received it.
Very glitchy. Press on an item and the app closes every time
horrible customer service.
Returning is not an easy process. After each prompt, it asks if you give up? Have to pay for return shipping.
returns are difficult and you pay for them. even if you just want to exchange it for a different color
App Kept Quitting
this app never works, always closes on its own.
you suck Halara, I have to wait a long time for my order, this order was placed on the 6/12/26, and you still have not packed it to be shipped ! I order from you because I like your clothes, but this is too much!
crashes constantly! I always have to go back to the site to order. I have tried opening 5 different items today and all have crashed the app.
cannot find orders even though signed in. very tedious and not user friendly. customer support AI👎👎
I've been waiting for 3 weeks with no update. apparently 1 item that is pre-sale, meaning they wait to make it until you order it, keeps the entire order from being shipped for who knows how long, even though they say 8-10 days.
don't expect your items until at least a month when I purchased my items it said only one of them was out of stock and on back order I ordered four products haven't received anything I will never order from them again if I ever get my items because this should not take this long for the one item that was marked out of stock I understand for the rest of the items it's absolutely ridiculous if I wanted to wait a month for my package I would have ordered from Temu.
I absolutely hate these ads..stop turning your butt in my face..I would never buy anything from you!
taking weeks to ship. terrible
the app is completely unusable, crashes every time you try to look at an item.
This is the worst app I've ever used. Every time I would go to plug my phone in to charge it the Halara sign in screen would appear and wouldn't go away until I unplugged my phone I deleted the app thinking that would solve whatever phantom bug that downloading this app gave my phone, but no even after I've deleted the app. I still am having the same issue.
I think the prices are ridiculously high. Even the sale items are too expensive. 1 pair of jeans on sale for $54.99 that's crazy and not sale price. I've uninstalled the app and won't give a recommendation for this shopping app.
Very disappointed. The app keeps on shutting down as I am trying to add certain items to the cart. Please fix it.
Return procedure is so complicated.
disappointed my order has not been delivered its been 4 weeks but the other order i placed a week later i have received it
app is not working properly. it says im logged out, but when I try to log in, it asks me if im sure that I want to log out. is shows my order but half of information is in different languages. Customer service can only be connected thru chat that is not working. the second I enter the chat, the app says I'm offline. They are not replying to my messages. I sent them an email and I hope they will answer. My order got lost after 3 weeks of pending delivery. Im never ordering again.
They say my purchase was delivered and I never did receive it.There is no one to help me out with this.I've sent multiple emails and still get nothing back.Do not do business with this company
customer service does not respond to email
False advertisement. They advertise BOGO but you do NOT get that discount!!!
I have bought 3 bags from them. The first two for work clothes, the prices were good and the clothes were decent. I just purchased a third bag and their quality has plummeted, I do not recommend. The prices have gone up if anything and in my last bag nothing was worth it and almost all of them had at least one crooked seam. They are so bad I will not be returning them because I don't want store credit as I will not be purchasing from here again.
As soon as I click on something in the app it immediately closes.
terrible if you need to return . now I know why so many new items are on vinted
There are no free returns. They make the return process on the app confusing and cumbersome. Once you get close to the end, you are advised the cost to return is your cost. You will also lose your discount, making all the other items higher in cost and therefore, not worth the cost of your return. Well done. Your business model is a really genius scam.
For the app only: I've ordered a couple of times and it was reliable, clothes were great and the return process absolutely worked for me. But the app keeps crashing after a few clicks, which is super frustrating. Please update this buggy mess. Google Pixel 10 Pro Android 16
return policy is not good!
too many alerts, it's annoying
Bombarded
Love the brand, but the App needs improvement. Too filled with constant ads and click-bate. Generally not easy to review past orders. Constantly says "you have no orders" and I need to restart the app to get them to show up.
The company previously maintained a high standard of service, with initial orders delivered without issues and both product quality and the return process proving efficient and straightforward. However, my most recent order has presented significant challenges. Specifically, out of three leggings received, one exhibits a visible stitching defect. Despite multiple attempts to initiate a return and seek assistance from customer service, I have yet to receive a resolution.
Sentiment summary
87%
Positive (4-5★)
2%
Neutral (3★)
11%
Negative (1-2★)