Review Insights · Google Play
Halifax Mobile Banking
Lloyds Banking Group PLC · 265,913 ratings · ★ 4.5
4.5
★★★★★
265,913 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"technical"
6 negative reviews mention this · 32% of all complaints
★★★★★ "It used to work perfectly but now it's completely useless. When I try to log in it just says there are technical problems and it will not give me access to my account. Have tried uninstall and reinstall but still will not work. As such I ca…" - Keith Ballard
2
"message"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Can't log in since the latest update, just get an error message saying there is a technical issue & try again later! I now have no access to my bank account, have tried uninstall & reinstall & had to go through the lengthy process of regist…" - Karen Esquilant
3
"work"
3 negative reviews mention this · 16% of all complaints
★★★★★ "It used to work perfectly but now it's completely useless. When I try to log in it just says there are technical problems and it will not give me access to my account. Have tried uninstall and reinstall but still will not work. As such I ca…" - Keith Ballard
4
"problems"
3 negative reviews mention this · 16% of all complaints
★★★★★ "It used to work perfectly but now it's completely useless. When I try to log in it just says there are technical problems and it will not give me access to my account. Have tried uninstall and reinstall but still will not work. As such I ca…" - Keith Ballard
5
"account"
3 negative reviews mention this · 16% of all complaints
★★★★★ "It used to work perfectly but now it's completely useless. When I try to log in it just says there are technical problems and it will not give me access to my account. Have tried uninstall and reinstall but still will not work. As such I ca…" - Keith Ballard
6
"uninstall"
3 negative reviews mention this · 16% of all complaints
★★★★★ "It used to work perfectly but now it's completely useless. When I try to log in it just says there are technical problems and it will not give me access to my account. Have tried uninstall and reinstall but still will not work. As such I ca…" - Keith Ballard
7
"technical problems"
3 negative reviews mention this · 16% of all complaints
★★★★★ "It used to work perfectly but now it's completely useless. When I try to log in it just says there are technical problems and it will not give me access to my account. Have tried uninstall and reinstall but still will not work. As such I ca…" - Keith Ballard
8
"error"
3 negative reviews mention this · 16% of all complaints
★★★★★ "the app does not work anymore. for several months when I go to log in an error comes up that we are having technical issues and cannot connect please log out and try again. I've cleared cache, uninstall and even done a full factory reset on…" - ian campbell
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Full of incompetent staff who consistently lie from the savings to the fraud dept
Deliberately not supported on GrapheneOS.
It used to work perfectly but now it's completely useless. When I try to log in it just says there are technical problems and it will not give me access to my account. Have tried uninstall and reinstall but still will not work. As such I cannot access my account hence a one star rating.
the app does not work anymore. for several months when I go to log in an error comes up that we are having technical issues and cannot connect please log out and try again. I've cleared cache, uninstall and even done a full factory reset on my phone but still does not work. I've spoken to IT who said try what I've already tried. I can log in via a browser so it's an app issue
Can't log in since the latest update, just get an error message saying there is a technical issue & try again later! I now have no access to my bank account, have tried uninstall & reinstall & had to go through the lengthy process of registering again & still can't log in.
apps not been working for 4 or 5 days days now 🤔 tried everything....come on sort it oot .. *UPDATE* thanks, still getting error message saying technical problems unable to login. weird as worked for years prior to March 2026. *further update* May - will probably have to change banks soon as the app is still unusable, can't get anything done.
poor. never opens. constantly fails
unable to use the mobile app anymore, it says signing in then never signs me in and says sorry we are experiencing technical blah blah. pain in the rear
takes way too long to accept a new pay reference and won't accept password when prompted totally useless tbh needs massive overhaul
Appalling, I have had a problem with making transactions and went to chat online and got one message and I answered and got no reply at all in the half an hour I waited. I have had an account for over 40 years and now I am going to switch. They don't value your custom, Keep away
Worst. Banking. App. EVER!!!!!
Down for nearly a week so far for me. Can't log in, big red "technical problems" message after biometrics - cleared cache, cleared data, re-verified, no change.
I cant get jnto it.
Does not work on rooted device, indicates poor security practices ibternally at Halifax. Other banking apps work well on my rooted device.
really don't like the app since they connected it with lloyds. too many issues.
not brilliant unfortunately
The devs should keep privacy in mind. when I close the app, the accounts and balances are still shown clearly in the recent apps.
I don't understand it.
Slow, painful and prompts for too many damn passwords.
Sentiment summary
85%
Positive (4-5★)
5%
Neutral (3★)
10%
Negative (1-2★)