Review Insights · Google Play
Halifax Mobile Banking
Lloyds Banking Group PLC · 267,130 ratings · ★ 4.5
4.5
★★★★★
267,130 ratings
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Top complaints - extracted from 31 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"banking"
9 negative reviews mention this · 29% of all complaints
★★★★★ "Signing up to Google Wallet is an absolutely horrendous process (doesn't work at all). Google Wallet asks to verify via bank, asks to open Banking App, opens app, sign in, does nothing, goes back to Wallet app... rinse, recycle, repeat. Onl…" - Robert Farr
2
"halifax"
7 negative reviews mention this · 23% of all complaints
★★★★★ "Signing up to Google Wallet is an absolutely horrendous process (doesn't work at all). Google Wallet asks to verify via bank, asks to open Banking App, opens app, sign in, does nothing, goes back to Wallet app... rinse, recycle, repeat. Onl…" - Robert Farr
3
"work"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Can no longer access the app. The app was working fine so don't understand this change. This will be an inconvenience now." - Taj
4
"other"
5 negative reviews mention this · 16% of all complaints
★★★★★ "poor app. leaves me in difficulties when it chooses not to work. as well as other people's issues" - Gayle Roberts
5
"longer"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Can no longer access the app. The app was working fine so don't understand this change. This will be an inconvenience now." - Taj
6
"bank"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Signing up to Google Wallet is an absolutely horrendous process (doesn't work at all). Google Wallet asks to verify via bank, asks to open Banking App, opens app, sign in, does nothing, goes back to Wallet app... rinse, recycle, repeat. Onl…" - Robert Farr
7
"technical"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Worst. Banking. App. EVER!!!!! Nothing but technical issues!! Seriously, FIX IT!! No wonder all your customers are leaving!! And STOP logging me out to rate this!!!" - Phil Reading
8
"online"
4 negative reviews mention this · 13% of all complaints
★★★★★ "do not like new and compulsory options for describing outgoing payments, because options are not sufficiently accurate, forcing me to describe payment as something it is not. also do not want to have to confirm i have called payee to confir…" - Scott Sutherland
9
"android"
4 negative reviews mention this · 13% of all complaints
★★★★★ "** NatWest can so why can't Halifax ** I use a Samsung tablet to do internet banking but sadly Halifax bank / their App NO longer develop & support updates to run on my generation of android tablet ... Despite this NatWest bank continues to…" - Paul Finch
📋 All 31 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can no longer access the app. The app was working fine so don't understand this change. This will be an inconvenience now.
Google Wallet adding card is completely broken. Impossible to add without ringing especially on WearOS devices
Signing up to Google Wallet is an absolutely horrendous process (doesn't work at all). Google Wallet asks to verify via bank, asks to open Banking App, opens app, sign in, does nothing, goes back to Wallet app... rinse, recycle, repeat. Only way to add the card to Google Wallet is by actually ringing. Atrocious untested rubbish from Halifax
doesn't load
unbelievable...couldn't access my account over the weekend to do transfers spoke by chat to 3 people...useless ....Monday morning spoke with 2 different people...again both painfully slow and not helpful....had to raise an IT query .....come on halifax sort yourselves out
Really disappointed they won't allow older models to connect now
Worst. Banking. App. EVER!!!!! Nothing but technical issues!! Seriously, FIX IT!! No wonder all your customers are leaving!! And STOP logging me out to rate this!!!
poor app. leaves me in difficulties when it chooses not to work. as well as other people's issues
do not like new and compulsory options for describing outgoing payments, because options are not sufficiently accurate, forcing me to describe payment as something it is not. also do not want to have to confirm i have called payee to confirm account info, when i am confident it is correct, and i have not called them. the new system may protect the bank, but forces me, your customer, to make false confirmations online. in my opinion halifax bank needs to change this new system. copy kept 23/6/26
unable to access just get a repeated error before I'm able to login and force stop and clear cache hasn't helped
all confusing, not intuitive, i had to study online where is travel discount option
** NatWest can so why can't Halifax ** I use a Samsung tablet to do internet banking but sadly Halifax bank / their App NO longer develop & support updates to run on my generation of android tablet ... Despite this NatWest bank continues to support its App so it continues to operate on such tablets !!!
cant search transactions. cant view upcoming payments. cant view spending insights. what can we view other than our balance? I've banked with you for over 10years now and im actually considering leaving. if you cant get an app right what else are you going to get wrong!!
Currently a problem with signing in... I'm having to change my memorable information everytime I sign in... I've tried to send messages to customer service but it's an automated service and it doesn't cover my problem and any messages I've directly sent to Halifax don't get a response... It's been happening on and off since last update... Now it's everytime I sign in.. Can someone fix this, it's extremely irritating and not at convenient.
I got locked out of online banking for logging in and out too much I think trying to make a transaction ....I am abroad now with no money and no support from Halifax....I have been in contact with your social team on "X" but they cannot assist me apart from throw phone numbers at me like a demented bingo caller .....none of which work fyi
Unable to login! For weeks now asking for 20th and 23rd characters of my memorable word. It's only 10 characters long!
can't log in
The app has been broken for 4 weeks now, not much use having a banking app on my phone if it always says there's "technical problems right now come back later". Worked for a while okay but not any longer, many other reviewers say they are having the same issue. Had to uninstall it
disappointed, too difficult trying to report A scam
App used to work fine. Now its terrible. Refuses to log me in. Uselss
awful
cant log in using app . now passed to IT .
there's a bug with the app currently and it won't work to make any payments. I've emailed them to no response. the app is now essentially useless
The app hasn't worked for the last couple of months on my Android device, just tells me "Sorry we're having a few technical problems...". I have uninstalled and reinstalled multiple times and it's just broken. At this rate I am going to need to move my banking to a different provider.
Only bank to have issues with Android 17. no face unlock even with Latest Pixel. Very poor
unable to log in. fingerprint log in fails with message asking me to try logging in again but I can't get in at all. no option for entering password. I'm using the latest version of the app on android.
app worked flawlessly for years, now like others giving 1 star reviews the app keeps encountering technical problems and you can't log in. was with support for 1 hour who suggested the classic uninstall etc. which didn't work... so told me to ring online banking team cold. Zero acknowledgement there is an issue from Halifax, very frustrating experience. AVOID.
the app seems to be down quite frequently, and is unreliable. I have had to use alternative banking apps where I have other accounts to transfer money on several occasions.
This app has become difficult to use. It always opened in horizontal view on my tablet but since the last update that has changed. Going from the best banking app to the worse in one update. You should be ashamed.
I have changed my rating to 2 star. The app has become overly complicated. Yes it's useful to see your account details and manage the basics, but there are too many features and it's now become difficult to find anything on the screen. Even a recurring standing order is impossible to setup.
Now no longer shows green and verified by Google play, but has a blue colour and is asking me to " wait before verifying on another device". Yet there is no other device and this is the registered number. Hopefully this phone is not hacked. If we cant trust Google play for authentoc downloads, what next. Time will tell, but something isnt right since last week. All updates show blue for installation and no " verified by Google" notification.
Sentiment summary
86%
Positive (4-5★)
4%
Neutral (3★)
10%
Negative (1-2★)