Review Insights · Google Play
Harry Potter: Hogwarts Mystery
Jam City, Inc. · 2,959,911 ratings · ★ 4.6
4.6
★★★★★
2,959,911 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
23 negative reviews mention this · 61% of all complaints
★★★★★ "when I hit level 2 on a spel it frose i tried to restart and it may me start again it kept going in a cycle it is a pay to win game" - Darren
2
"energy"
10 negative reviews mention this · 26% of all complaints
★★★★★ "The support desk is mostly bot answers. Black pixelated items bought is not fixed and they blame your phone device rather than trying to compensate the loss of value. Offers in the store like unlimited energy for 3 minutes or more is NOT fu…" - Patrik Johansson
3
"play"
6 negative reviews mention this · 16% of all complaints
★★★★★ "don't play the fame its not worth your time I still had 6 hours before the event ended. only come off the fame for 2 hours. ITS A SCAM......" - Daniel Poynton
4
"money"
5 negative reviews mention this · 13% of all complaints
★★★★★ "The support desk is mostly bot answers. Black pixelated items bought is not fixed and they blame your phone device rather than trying to compensate the loss of value. Offers in the store like unlimited energy for 3 minutes or more is NOT fu…" - Patrik Johansson
5
"years"
5 negative reviews mention this · 13% of all complaints
★★★★★ "honestly I enjoy the game however im faced with the same issue that cause me to walk 3 years ago and that is saying there is an update despite it being the latest version of the game and won't let me play the game." - Isaac Smith
6
"worth"
4 negative reviews mention this · 11% of all complaints
★★★★★ "don't play the fame its not worth your time I still had 6 hours before the event ended. only come off the fame for 2 hours. ITS A SCAM......" - Daniel Poynton
7
"cash"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I deleted a long time ago the same old response we value your feedback blah blah blah same generic answer everybody has the same complaint energy system & saving easy fix clearly it's a cash grab and you will never fix it very sad could be …" - John Roberts
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Crashes constantly, and often times won't even start.
when I hit level 2 on a spel it frose i tried to restart and it may me start again it kept going in a cycle it is a pay to win game
the game is great right up to where they push LGBTQIA+ in almost every event. there needs to be a setting to turn it off if you want.
not really good quality
This game is becoming more and more American with every update, and the devs don't listen to corrections from Brits when the get it so badly wrong. The latest is a Mother's Day event in May, Mothers Day in the UK, where Harry Potter is set, if the fourth Sunday of Lent. Many consider this game as canon, get it right.
don't play the fame its not worth your time I still had 6 hours before the event ended. only come off the fame for 2 hours. ITS A SCAM......
very bad and laggy and most of the game was looking at a black screen with the house symbol floating up and down soo bad at least for me 👎🏻👎🏻👎🏻
in chapter 2 it will just get blank needs a lot of Internet and everything goes according to the games rule like we don't get anywhere to do only dialogs
it's a nice game but glitches at chapter 2
it's so inconvenient when the game keeps crashing.
The support desk is mostly bot answers. Black pixelated items bought is not fixed and they blame your phone device rather than trying to compensate the loss of value. Offers in the store like unlimited energy for 3 minutes or more is NOT full 3 minutes because mini games and such in the quests themselves is not paused during, so you don't get your actual money's worth. The clubhouse points is not on the same level by gathering so one or two gets far ahead, while the third lags behind
Please remove or improve the energy features
im giving it a one star because when i first download it like i couldn't log in i kept waiting for 8 mins i still couldn't play n it kept on coming server error i kept on waiting patiently but it still didn't work so i deleted it 😭😭 but i really would love it if it worked but ig I wont be able to play...
So, great concept for a game. BUT it is an ENERY based game with TIME LIMITED events? Are you asking that I don't sleep or spend money? Because I can't think of any reasonable way of completing missions on time when I'm limited by energy but only have a short period of time to complete stuff
If only we could eliminate the micro transactions, and have just a one time fee to outright buy the game. Have options to buy extras if people wish but beyond that make the game playable without having to purchase things endlessly. I've had the game for 8 years and my character is still only in 5th year! 😅Seriously, you'd get a lot more people and likely more profit if people could playthrough more fluidly.
This game was great at first, but then my account got deleted after I spent money on something. I will not ever trust this game or brand again. It has been one too many disappointments.
I only watch ads for more energy but not even ten minutes ago I got the same ad for zaza which is weed and gummies this is a game for teens young teens it's insane!
Made it to year 6 again and apparently that's where this game glitches. Game won't load, I have tried everything I can think of to make it work, even deleting other apps to free up space and restarting the phone. Enjoyed it while it lasted.
Quite relaxing game. However, there is issue with the energies. The maximum amounts that a player gets are too low. They are not even enough for a single activities most of the times. Moreover, waiting for them to refill is too long. I have been playing this game for 3 years now, and this issue is still has not been fixed. and there are a lot of players in the same opinion. it is like the devs are not even listening to the players at all. 3 years and still did not fix this surface problem.
I deleted a long time ago the same old response we value your feedback blah blah blah same generic answer everybody has the same complaint energy system & saving easy fix clearly it's a cash grab and you will never fix it very sad could be a awesome game.
npcs rude to me in brewing class bad npc
it keeps crashing 😭😭 help me out I really love this game
everything needs fixing eg energy feature etc
i loved this game but since the new update I haven't been able to play. it loads up for a bit but then shuts down. it just stops working.
This game is utterly exhausting. It's interesting enough to keep you playing for a bit, but if you don't pay them money, you will have an utterly dissatisfactory experience. Energy refills so slowly that some tasks are impossible to fulfil. Often, many exciting options are dangled over your head, just out of reach unless you pay. I understand the need for monetization, but not to such an excessive level. It feels greedy and money-grabbing. This game is not worth my time.
its a fun game but its a extreme cash grab. you purposely make us wait hours for energy to build to try to force people to pay money to progress. not even worth it anymore.
I can't even play this game because the loading stops at 70 percent,please fix it.
It's pretty awful. Pure pay to play. No real gameplay involved. Just tap and spend energy... Can't say anything about the story as progress takes ages. If you're smart, you'd avoid this, only die hard hp fans will play/defend this cash grab. But seeing as it's still going years later, it just proves many people aren't very smart. Shame, really, mobile gaming could be so much more, but because of greedy companies like these and idiot consumers, it won't be. How is this "game" editors choice?
such a waste of time you can't walk by your self you can't choose ur name you just have to do is click and click
What a terrible character editor. There are as many hijabs as there are hairstyles. The problem isn't with hijabs, but with the fact that there are obviously far more hairstyles in the world. Not everyone likes to limit themselves... In the end, I didn't even get to the game because it's impossible to even create a pleasing-to-the-eye character
A shameless cash-grabbing micro transaction mess. Developers of this game, shame on you
it takes years to load the game, also the events ends too fast, there's not enough time to finish them
Nice extension to the Harry Potter universe. Some minor bugs here and there, but the dev team are helpful and respond quickly. Frequent use of ai art is annoying, and they don't really listen to user feedback.
too many ads for fake products using real shops branding (illegally?), potentially harmful. reported many times but seems developers unwilling to do anything about it. as stated i have already reported but get a standard 'we use a 3rd party ad company'. these ads use Boots branding which is misleading at best, illeagal at worst.
honestly I enjoy the game however im faced with the same issue that cause me to walk 3 years ago and that is saying there is an update despite it being the latest version of the game and won't let me play the game.
The concept for this is fantastic! Unfortunately the gameplay itself is incredibly tedious and I got bored very fast.
u can't move around . u just point an click and it start a scene for u and u point and click again.
good story and interesting i hope there's more stylish fashion and cool keep updating oh and remove the energy is hard if always keep waiting there's time limit too
Sentiment summary
89%
Positive (4-5★)
5%
Neutral (3★)
6%
Negative (1-2★)