Review Insights · Google Play
Harry Potter: Puzzles & Spells
Zynga · 909,525 ratings · ★ 4.7
4.7
★★★★★
909,525 ratings
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Top complaints - extracted from 16 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
11 negative reviews mention this · 69% of all complaints
★★★★★ "I love the game and have been playing it for years, but recently levels are becoming more and more difficult, almost impossible to complete especially while giving you 10-11 moves to do so. There's not a single level now that can be complet…" - Luca Scudeler
2
"moves"
6 negative reviews mention this · 38% of all complaints
★★★★★ "I love the game and have been playing it for years, but recently levels are becoming more and more difficult, almost impossible to complete especially while giving you 10-11 moves to do so. There's not a single level now that can be complet…" - Luca Scudeler
3
"doesn"
5 negative reviews mention this · 31% of all complaints
★★★★★ "It sucks, doesn't even load! It sucks doesn't even load!!" - Deborah Zimmer
4
"extra"
4 negative reviews mention this · 25% of all complaints
★★★★★ "I love the game and have been playing it for years, but recently levels are becoming more and more difficult, almost impossible to complete especially while giving you 10-11 moves to do so. There's not a single level now that can be complet…" - Luca Scudeler
5
"love"
3 negative reviews mention this · 19% of all complaints
★★★★★ "I love the game and have been playing it for years, but recently levels are becoming more and more difficult, almost impossible to complete especially while giving you 10-11 moves to do so. There's not a single level now that can be complet…" - Luca Scudeler
6
"been"
3 negative reviews mention this · 19% of all complaints
★★★★★ "I love the game and have been playing it for years, but recently levels are becoming more and more difficult, almost impossible to complete especially while giving you 10-11 moves to do so. There's not a single level now that can be complet…" - Luca Scudeler
7
"playing"
3 negative reviews mention this · 19% of all complaints
★★★★★ "I love the game and have been playing it for years, but recently levels are becoming more and more difficult, almost impossible to complete especially while giving you 10-11 moves to do so. There's not a single level now that can be complet…" - Luca Scudeler
8
"levels"
3 negative reviews mention this · 19% of all complaints
★★★★★ "I love the game and have been playing it for years, but recently levels are becoming more and more difficult, almost impossible to complete especially while giving you 10-11 moves to do so. There's not a single level now that can be complet…" - Luca Scudeler
9
"coins"
3 negative reviews mention this · 19% of all complaints
★★★★★ "I love the game and have been playing it for years, but recently levels are becoming more and more difficult, almost impossible to complete especially while giving you 10-11 moves to do so. There's not a single level now that can be complet…" - Luca Scudeler
10
"watch"
3 negative reviews mention this · 19% of all complaints
★★★★★ "I love the game and have been playing it for years, but recently levels are becoming more and more difficult, almost impossible to complete especially while giving you 10-11 moves to do so. There's not a single level now that can be complet…" - Luca Scudeler
11
"love game"
3 negative reviews mention this · 19% of all complaints
12
"extra moves"
3 negative reviews mention this · 19% of all complaints
★★★★★ "I love the game and have been playing it for years, but recently levels are becoming more and more difficult, almost impossible to complete especially while giving you 10-11 moves to do so. There's not a single level now that can be complet…" - Luca Scudeler
📋 All 16 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
depois de um certo nível, começa a entrar anuncio no meio do jogo e não finaliza nunca. você tem que fechar o aplicativo e abrir de novo só que isso te faz perder os bônus. horrível!
I love the game and have been playing it for years, but recently levels are becoming more and more difficult, almost impossible to complete especially while giving you 10-11 moves to do so. There's not a single level now that can be completed with those few moves alone, which means they force you to buy the power-ups and use coins to get extra moves (cause also 9 out 10 times there is no video to "watch to earn extra moves" option). Kinda sad it's becoming like this, another money grabbing game.
Do not make purchases in this game as they don't give you what you pay for. I've messaged support several times but all they keep saying is there's problems with the app and they'll update it soon but no refund.
It sucks, doesn't even load! It sucks doesn't even load!!
I love this game, but for some strange reason, I don't understand why? it has banned me and doesn't let me play.
won't allow me to update needs sorting out .I've uninstall the reinstalled signed into Facebook says upgrade then won't do anything. why give emails then reply to say it doesn't work when used to ask for support
Unabashedly rigged & throttled. Been playing for years. In the past there were ads that people whined about. They have to make money somehow, so I guess the result is having 11 turns to clear ridiculously complicated & cluttered boards. For people to be competitive, whether with other teams or within your team, the new reality is to pay for these extra coins & tools, that are offered relentlessly, to be able to compete. Reasonable people will get bored, but new suckers are born every day.
Even after buying coins and upgrades you still can't pass 1 freaking level with this B.S. game...I'm done...Uninstalling this God forsaken app right now!
NEVER make a purchase in this game. as soon as you do, all options to watch a video for extra moves disappears.
I loved the game at first, but it's been glitched in, and every time it glitches, you lose a life, and it gets rid of all the things I accumulated with the game. The ad makes you log in even if you don't want to and if you get out of the ad the entire game begins and you loose everything.
hard to win after the current update I no longer get the 5 bonus moves. I'm only allowed 3
They need to fix the cheating BS on here. I go to do / combine a move and it doesn't happen / disappears or it goes against mission objective. I also seem to be always one move away from victory and it takes 50 attempts for certain levels; just dumb. You have to pay to get anywhere worth while and I think that's stupid; it completely takes the fun out of the game / defeats the purpose.
I don't like the fact that I can't keep playing the same game without haveing to upgrade it's annoying my belief is the game keeps messing up so you are forced to upgrade,the only diffrent thing is the annoying cards that are good for nothing if your going to make changes change the music when you win a spell not the same as the sound when you loose in the evil among us jocker dude
I used to love this game so much. But now the algorithm makes me sad and frustrating. Gold cards are impossible to get, half of the levels give you only 10 moves and it's impossible to win without gold. Please, return everything how it was. It's not only my opinion, many people think about giving up this game.
frustrating,to get more moves you have watch ads ,no problem,but when after watching them the game reboots and you get no moves, it's so annoying.And it's happening more and more,sort it out.
Game stops and ejects me in the middle of moves. Doesn't continue after I've watched ads for extra moves... and it happens on multiple devices. This is 2026 get it together
Sentiment summary
92%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)