Review Insights · Google Play
Harvester: Book, Order, Reward
Mitchells & Butlers PLC · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 24 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
4 negative reviews mention this · 17% of all complaints
★★★★★ "app is currently glitching on main menu. happened after update" - daveotron1
2
"work"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Updated on May 5th, now I cant log in, tried several times, still does not work, poor!" - Clive Cooper
3
"login"
3 negative reviews mention this · 13% of all complaints
★★★★★ "unusable since the last update, it's constantly just switching between the app and the login page, I physically can't view or function any of the app. tried to uninstall and reinstall but made no difference" - Michael Meyerstein
4
"password"
3 negative reviews mention this · 13% of all complaints
★★★★★ "I can't log in and can't change my password as I just recieve an error message." - Bob Bobby
📋 All 24 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
unusable since the last update, it's constantly just switching between the app and the login page, I physically can't view or function any of the app. tried to uninstall and reinstall but made no difference
the app sucks, no matter how many times I try to log in it fails and tells me to try again later
5.6.26 - FYI just updated and there's a bug making the ap crash from the browser and ap. unusable.
Something is wrong with your app, I'm logged in but it keeps forcing me onto the internet to log in then take me right back to the log in page. Been like this for 3 days. I'd like to be able to use my loyalty card please this is getting silly now.
Updated on May 5th, now I cant log in, tried several times, still does not work, poor!
can't even open it since the last bugfix release in April 2026
Latest update won't even open
Don't expect to be able to use any of the discounts, they all have caveats that render them useless. The food is not good. The macaroni cheese side was a mouthful at best 3.99. The corn bread was not corn bread 4.99. The mixed grill looked like it was for a child, for nearly £25 it should be a lot better. The waitress was friendly and honest.
Rubbish - it doesn't work
have a voucher for a free meal so used it on the App them it froze and when i wanted to use again it said wrong code so lost out ony free meal
I can login using browser but app will not take same identity and password. App is useless
awful! made me angry!! wasted my time!! put my order through, received my 25% coupon, applied it then the app decided it didn't want to work when processing my card details, it then sends me back to the main menu makes me insert the order again and refuses to accept the 25% coupon on the second attempt!I will not use again!! sort your bloody app out!! frustrating AF!
glitches
Not allowing me to login on the app. Uninstalled and installed again, still the same problem
asked to update now can't use the app at all rubbish 😕
app doesn't work. every time I try to open it up, it tells me that it ran in to difficulty
can't use Google to log in
terrible, won't let me log in, won't acknowledge new password so now logged out with no way of getting back in as fails everytime I try upload a new password.
I can not open the app so cannot access any offers
Sooooo many errors trying to log in!
App is jumping from screen to screen. Very frustrating
app is currently glitching on main menu. happened after update
I can't log in and can't change my password as I just recieve an error message.
rating based on app not the food but the app is painfully slow almost to the point where it's a waste of time using it.
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)