Review Insights · Google Play
Hastings Direct Insurance
Hastings Direct · 59,685 ratings · ★ 2.5
2.5
★★★★★
59,685 ratings
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Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"policy"
10 negative reviews mention this · 19% of all complaints
★★★★★ "I have recently taken a policy that states that I must allow the app to access my location, physical activity, turn my Bluetooth on and battery optimisation off. I have followed these instructions, yet the app still states that I am not sha…" - Alan Stevens
2
"access"
8 negative reviews mention this · 15% of all complaints
★★★★★ "I have recently taken a policy that states that I must allow the app to access my location, physical activity, turn my Bluetooth on and battery optimisation off. I have followed these instructions, yet the app still states that I am not sha…" - Alan Stevens
3
"useless"
8 negative reviews mention this · 15% of all complaints
★★★★★ "app useless keeps going round in circles can't even set a password" - Rob P
4
"work"
7 negative reviews mention this · 13% of all complaints
★★★★★ "app doesnt work after the last update" - Prajwal Mishra
5
"doesn"
7 negative reviews mention this · 13% of all complaints
★★★★★ "app doesnt work after the last update" - Prajwal Mishra
6
"password"
7 negative reviews mention this · 13% of all complaints
★★★★★ "app useless keeps going round in circles can't even set a password" - Rob P
7
"documents"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Useless App. setup biometrics and next time it asks to setup again. cant access documents, just spins waiting. now after logging in it just spins waiting. cleared cache. app totally useless." - Andrew Pusey
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Drains phone battery aggressively, almost unsustainably
I have recently taken a policy that states that I must allow the app to access my location, physical activity, turn my Bluetooth on and battery optimisation off. I have followed these instructions, yet the app still states that I am not sharing my data. I have tried the in app online chat and fully explained the above points, however the staff monitoring and answering the chat are unable to understand the point in making and therefore unable to assist me
app doesnt work after the last update
app useless keeps going round in circles can't even set a password
can not message you easily to cancel
useless. doesn't get passed the login. create a new password. sits there all day with useless history of driving. oh and the response. yiu have 14 days to cancel and my favourite.. no one else is experiencing this. patronising. so if claiming guess what. but use the app. translation. rubs hands together. we don't have to pay out. he's not claiming properly
I've absolutely struggled with downloading. I'd never do this again. I can access all sorts items I don't care about. I cannot access my policy. I CANNOT CALL ANYONE. I'd like some help please.
I have two car policy's but can only get one on the app have try to open app on other devices but still only give me the same one policy and can't find away to alter the email address on one of the policys
my wife Iand I use same email address and when I open app all I get is her car not mine
Still a really terrible App supported by legacy tech and abysmal processes. Misleading messages and a payment system that hangs for ages rather than completing the renewal. Other than the price absolutely nothing to commend Hastings Direct.
I cannot even login, though I can do it on the website
they make you download this to change your policy. won't go with them again
can never get into the app
your app loads forever and ended up in time out session. fix it!
you drive and tab is rubbish, need to be connected to Bluetooth and GPS and connected to Tab to record trips?? why cant it record trips using tab and then just upload data when connect to phone??
this app just fails to load half the time and is broken
App doesn't seem to be able to load half the data on there, you cant see half your information because it just gives you the loading circle of doom.
I urge anyone who's planning on using this insurance to cover their car find anyone else the black box that is fitted only does selective readings and my overall score was 80 and my insurance has been canceled because of one day going slightly over the speed limit.. Yet it did not register my previous 20/30 drives I had done! In other words it won't pick up on your good drives only the bad ones it's a con I've had to find out the hard way! Please don't make the same mistake I did youl regret it.
inop app, does not open, inefficient,
had insurance with you paid 12mths out right, after the 12mths you terminated the policy. to me that was a down right rip off, I'm surprised the ombudsman don't get involved, just because you paid out on an accident with my car, the payment you gave me was NOT the value of my car, I gave £2 & half grand for the car you took £300 and gave me a measley £470, you work it out.
Download this app as I have just signed up to the app only insurance. However on logging into the app all I get is a continuous loading circle, nothing else. Not a good start.
Useless App. setup biometrics and next time it asks to setup again. cant access documents, just spins waiting. now after logging in it just spins waiting. cleared cache. app totally useless.
The app is awful doesn't work properly avoid Hastings direct at all cost!
it wont open. I've set up biometrics but it still asks me to login with a password then fails to open
Terrible it never works or let you log in
can't cancel auto renew without a phone call.
not impressed, you refused my renewal on car insurance, even though I did not make any claims and have not made a claim for more than 50years. for a car or building and contents.
my insurance went up from 608 pounds to 1.120 pounds .I have 10 years no claims .
App is useless and doesn't work. Was forced to download it as part of my policy and seems like it's only being used to track my data and not actually let me do anything with it. Can't access anything. Try to make a change or see a document and it just loads forever, never actually shows. Tried restarting, deleting and reinstalling and nothing works. + What on earth is the point of a pin or biometric authentication if it takes you to a webpage and makes you sign in with your password anyway!?
app does NOT work, can download documents, can upload no claims discounts, have to keep setting up extra security settings to log in. Absolutely rubbish 👎
slow app, tells you to set up using biometric, then asks me to log in, then asks again. won't let me access my documents. useless app
not any good
can't cancel policy without downloading app, then it you just go in circles with Sorry something went wrong....
doesn't load most of time 😑
awful. way to complicated. can't get anyone to talk to
Useless app. Only the home page opens. Unable to open any other pages including policy documents or contacts page
This app has been completely useless. Will report to Google Play Services so that it is delisted.
rubbish
My advice to everyone would be NOT to take this policy . they will purposefully give a very low youdrive score and cancel your policy within a month , pocketing a huge sum of money for a month . please don't get tempted by the low price . It's a scam to get more money out of a person by cancelling their policy on grounds of low score !
App holds current documents and notifications of renewals, however doesn't allow renewal online. Calling then results in long hold times as they are unexpectedly busy, if payments were allowed online there would be less calls for them to be busy which result in 20 minute hold times.
terrible access when needing help
can't message anyone
can't access any documents on this app. Just continually buffering
Most basic tasks can't be done in the app! End up having to call.
this app is useless. I assume this won't work either. going round in circles. login asks for password everytime. Setup biometrics everytime. Then password to login again. Help section requests I open app. again round in circles . Open documents constant buffering. Useless.
I've not had occasion to use it yet but one frustrating feature is that the biometric login doesn't work. Each time you have to go through the ball-ache of entering all you data.
Can't access the Contact Us section. If I didn't need to message HD in the app I wouldn't have an issue.
So so annoying. All my details are stored in the app. I want a new quote as looking at getting a new car, but have to manually enter all the details. Gave up in the end and went via the phone line, which was easier. What is good is having my policy document on my phone.
keeps freezing when going to different pages
the App will not come up on my phone
+ 2 more in the clipboard copy
Sentiment summary
37%
Positive (4-5★)
0%
Neutral (3★)
62%
Negative (1-2★)